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    Swiss Watchmaker

    2.6 (192 reviews)
    Open 10:00 am - 7:00 pm

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    Services - Swiss Watchmaker

    Watch cleaning

    Watch part repair

    Watch part replacement

    1 More Service

    Watch seal testing

    Swiss Watchmaker Photos

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    Recommended Reviews - Swiss Watchmaker

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    Reviews With Photos

    Katrine B.

    So helpful and knowledgeable! The owner helped me choose a beautiful new band that they will cut to fit my unusual watch face design. I also bought a new watch from them- a beautiful Mondaine that I love. They take their time, so if you are in a rush I would go somewhere else. Other than that, I highly recommend!

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    2 years ago

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    17 days ago

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    2 months ago

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    3 months ago

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    3 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

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    4 years ago

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    5 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Very helpful and excellent range of watches. Highly recommend coming here for shopping and all repairs!

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    2 years ago

    They did a horrible job with a request for engraving. When confronted about the results they refused to refund.

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    3 years ago

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    5 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    18 years ago

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    8 years ago

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    4 years ago

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    12 years ago

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    6 years ago

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    7 years ago

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    4 years ago

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    9 years ago

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    6 years ago

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    5 years ago

    New store manger tried to charge me for sealing and waterproofing without my permission.

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    7 years ago

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    6 years ago

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    6 years ago

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    Photo of Hogger K.
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    10 years ago

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    6 years ago

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    14 years ago

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    Page 1 of 5

    Ask the Community - Swiss Watchmaker

    Review Highlights - Swiss Watchmaker

    I've also bought a really lovely Skagen watch here in the past, and they adjusted the band for me with no charge.

    Mentioned in 2 reviews

    Read more highlights

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    Market Square Jewelers

    Market Square Jewelers

    (7 reviews)

    Harvard Square

    My partner and I purchased a semi-mount setting from Market Square Jewelers (MSJ) in Cambridge, MA…read moreto use with my mom's diamond. The troubles began when MSJ called my partner to pick up the ring even though the appraisal wasn't ready. He proposed, and then MSJ called to say they had forgotten the appraisal and needed the ring back for 3-4 weeks. To add to the frustration, they charged us for this forgotten appraisal. I noticed visible issues with the ring: a noticeably sunken sapphire and visible metal blobs around the bezel, which looked like sloppy leftover glue. Despite assurances from the Harvard Square staff that the ring would be returned perfect and issues would be addressed, the ring was returned to us in the same condition. After asking for advice on Reddit, I learned that the sapphires were likely cut too small and the silver blobs were janky clips that were not securely clipping the stones in. I contacted the Dover location and the Manager of Repairs said they would fully remake the ring, either with the original designer or a new one, depending on the diamond's proportions. However, the remake looked even worse, with smushed milgrain, gaps where the sapphires were too short, and a jagged, twisted bezel. The manager brushed this off as choosing the wrong designer, and mentioned she didn't have a "good eye" like I did. She also mentioned that MSJ was losing money on this process, which was irrelevant to our concerns. Instead of addressing the quality control issues or explaining why these problems occurred, MSJ seemed more interested in making new things without fixing the existing problems, and thus creating new ones. When we received the loose diamond back after opting for a refund instead of a last attempt, it had two noticeable chips that were not there before. MSJ said they stood by their work and that they would have been told if there was a problem in the setting process (which made no sense given the consistent negligence and repeated failures) and claimed the chips were pre-existing. The manager refused to compensate for the damage and did not allow me to get in touch with the owner. This two month long ordeal was incredibly disheartening, time-consuming, and stressful. The consistent negligence and lack of quality control from MSJ were appalling. If you're considering MSJ, think twice before trusting them with your precious jewelry. (See R/EngagementRings on reddit for a longer, more detailed review)

    Karen and Olivia are SO helpful and have such an amazing selection of jewelry. I had been looking…read moreeverywhere for a vintage wedding band and not only did I find what I was looking for, I found too many options that I loved. Karen and Olivia helped me narrow down exactly what I was looking for and helped me find the piece of my dreams. They also were so helpful and offered to customize one of their existing rings, resize, or make a beautiful one from scratch. Knowing how excellent their service is I will take all of my jewelry back if I ever need sizing or integrity checks. I had so much fun shopping and cannot wait to find another beautiful piece to enjoy.

    Swiss Watchmaker - watches - Updated May 2026

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