If there was zero stars.... placed an order for masks that they had customers post on their Facebook. That was over 11 days ago with NO update as of yet. I ordered for my ER nurse daughter who is having to reuse her PPE. This is predatory at best, if you couldn't meet the orders YOU shouldn't have taken them. Shame on you! read more

Ordered 2 orders of their 10 pack face masks for $25 each. It's been nearly 4 weeks and It has yet to be shipped out. Not only that, but the product I ordered looked vastly different than what is now being produced. They removed the original pictures of the face masks from their site and replaced them with several "alternative styles". Check out the pictures to see what should have been, and what it is now. Also no exchanges or refunds, so now I guess I'm waiting for $50s worth of rags with holes in them. read more

SwimSpot - Their new product. If you feel it's worth $25 for a pack of 10 of these, then by all means order way. - Women's Clothing Near Me - Thousand Oaks, California

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Ordered the 10 for $25 masks as going to need to start going out more, school starting back up and all. While Amazon Prime has gotten us all used to not paying for shipping, even with the fairly pricey shipping still not a bad deal. They seem to be well made, as expected from a company that does this sort of thing. Some of the stitching on the ear loops gets a bit crazy. As other mention it is as if I am wearing one cup of a bikini top on my face, I should have gotten the all black for my parents. For what they are, they are okay. Comfortable, breathable, and about the same light transmission as low end sheets (which is what my home made ones are made with), more than two layers of t-shirt. I think they are sufficient for this new realm of masking up in public, they don't purport to be anything more. We'll see how they hold up to use and washing, compared to my home made and other purpose build masks, but probably similar to a swim suit just be washed slightly more frequently. read more

SwimSpot - 10 various color masks 2 layers of material - Women's Clothing Near Me - Thousand Oaks, California

WARNING! Don't waste your money at SwimSpot. They do not stand behind their products and provided the worst customer service I've ever experienced. I purchased a suit in which the lining tore after wearing it once. They were "helpful" enough to knock $4 off the price of the suit and told me I should have visited the website to learn all about their return policy. Huh?!!?? Um, no thanks. Won't be shopping here ever again. read more

SwimSpot - This $64 top split after one wear. SwimSpot refuses to help... - Women's Clothing Near Me - Thousand Oaks, California

Zero stars is my rating. I waited 3 weeks for these cruddy masks! Rough cut edges, holes cut out for your ears! What a rip off. I asked for a refund. No reply as of yet. read more

SwimSpot - I waited 3 weeks for these cruddy masks! All rough cut,no edges are finished--and cut out holes for your ears? What a rip off! - Women's Clothing Near Me - Thousand Oaks, California

Well this is a first. Drove all the way to the mall just to find a bathing suit at this store. 5 1/2 months preg, it's December and I'm leaving for Hawaii in 3 days. There aren't many options for swimwear in December. 11am on a Friday and there's a sign on the door that they will be back in 30 min. Does not say what time they left... I tried calling but the line just keeps ringing. [edit] So I was super annoyed about driving out to find the store was closed but I waited about 15-20 minutes and the fitting specialist, Nicole, returned. She was apologetic for being gone for that brief period and very friendly. Nicole was very knowledgeable about the different styles and knew off-hand which ones tended to run small. This was very helpful. While I was in the fitting room corporate called and gave me a much appreciated discount for the inconvenience of waiting. Honestly I don't think it could have been handled better. Happy to say I left with a gorgeous suit. read more

SwimSpot - Women's Clothing Near Me - Thousand Oaks, California

I bought masks almost 3 weeks ago as it was their "final sale" I have yet to receive them. No tracking info was given and they are "supposed" to be shipped with FedEx Ground. I bought it when it was $10 with an additional 9 bucks for shipping and taxes. I revisited the website a few weeks ago and they increased the base price from $10 to $25 and keep in mind that shipping is an additional 8 bucks or so. I emailed them a few days ago from my sisters email and I haven't heard back. I don't give a damn just cause they put a notice on their website that they won't be responding to customers. Poor business practices! Once this pandemic clears I'm going to report them to the state and their local county. I hope more people that got stiffed by this company reviews you greedy imbeciles on yelp. And no I will be not changing my review if I were to get the masks or a reply through email or on here. I guess I have to use a shemagh (Arabic scarf) Refund everyone and close shop you scammers! read more

If you are shopping for a bathing suit.... you must stop your search and just go here. They have a lot of variety! I love VIX swimsuits.. and they had them here. Most importantly, the ladies who work here Sarah (the manager), the other Sarah and Jasmine are extremely helpful. I showed them what "style" I liked and without hesitation, they started pulling suits off racks for me... they were spot on!! I loved everything they picked out for me!!! They are also very kind, attentive and made me feel like a VIP!! It was a busy day... they took time with each customer in the store. 5 stars PLUS more from me! read more

Their products are AMAZING!!!! The face masks are so breathable and comfy. For those who left poor reviews you are forgetting this company makes swimwear and is not a medical supply store. Also, they have the cutest swim suits. They are so flattering and I get compliments all the time. I will definitely be buying more. GREAT customer service. I love SwimSpot! read more

This company honestly deserves a negative star rating. I ordered two 10 packs of masks for myself and my parents. Not only did it take over 3 weeks to receive our masks, I had to email customer service multiple times basically begging for an update. Finally, an actual person, Holly, responded to me and shipped the masks that day. I can't even describe my reaction when I opened the package of these so-called masks. They are basically shreddings of old swimsuits, cut in the shape of mask. Many of them too small to even cover my face. I have already emailed customer service/Holly requesting a refund for all these swimsuit scraps I recieved. These are not what was featured on their website and definitely aren't the masks the model was wearing in the photos when I placed my orders. SWIMSPOT - you should be ashamed of yourself for taking money from people during a NATIONAL EMERGENCY and GLOBAL PANDEMIC. I'm sure this isn't the last negative review you'll receive. I look forward to hearing from Holly soon. read more

I order facemasks from Swimspot and I received it yesterday. When I opened the package I was so underwhelmed by the shotty workmanship on them. Lasercut my ass. Looks like you need a new blade in your old cutter. thread strains hanging and the inseam on the mask is not clean-cut and extra material was not trimmed. You should discontinue your effort on this product.   Still waiting for them to get back to me. read more

This place and the ladies that work here are amazing! I'm a 45 year old mother of 2 and left with a one piece and a bikini. I almost bought a 3rd! I've only shopped at target in the past for suits which are great, but wow what a difference! I workout, eat right blah blah blah but a nice fitting swimsuit really makes your shape look better. I can't wait to wear them. The ladies make me feel so normal and not the least bit self conscience Can't wait to go back and use my 10% credit from what I spent last month read more

Beware, this company deletes comments or reviews made on their Social media page. The masks are terrible, all the comments below are 100% true. Do not waste your money and time. Invest in good reusable masks from other small businesses or even a bandana works better than the one manufactured by this company. read more

Just saw my last review for this TO location and am really missing Sarah right now, she was so kind and lovely. Went from 5 stars to 1 tonight, had a really bad experience tonight because the child working there was abrasive, apathetic and rude. I don't need customer service in my face, I'd honestly rather be left alone during shopping but when I interact with an employee, I treat them with respect and expect it back in return. I've worked retail, it's not fun and it's not that serious, I get it, but listen. I had a lot of suits to try on and was apologetic when I asked for a fitting room and was met with a girl sitting on her cellphone looking annoyed that I was even talking to her. In the middle of trying on the suits, she yelled outside my dressing room, "Do you have things I can take from you?!"...Why are you hollering at me like that?? I handed her back the ones I was done with, all neatly put back on hangers and she didn't say a word, offer help, nothing. A woman came in and asked her specifically for help finding her daughters size and her only response was, "Well everything is final sale so...." Like, damn. I asked if I could get something down from up high and I felt stupid for asking cuz she had to look up from her phone from whatever important ish she must have been dealing with, I offered to use the hanger thing myself. I usually truly don't care about ppl on their phones at work, but she was on it the whole time and eventually it started ringing at full volume for an awkward amount of time before she answered it and proceeded to have a LOUD FaceTime conversation with someone about high school sports or some frivolous mess. I was done, I put everything on hangers and started leaving but not before she put on the fakest voice and overly loud yelled at our backs, "You have a GREAT night ladies!" and after the service she was showing previously, it was extremely childish and transparent. You're not slick, you're not cute or funny with that behavior. I stopped and stared at her until she looked at me. Really? "What? I want you to have a good night," and she's rolling her eyes. I straight up asked if she was in high school cuz what kind of play time f*ckery is this??? I asked for her name and instead of giving it to me, she said actually she's the manager. HOW?? Somebody tell me how this happened. That was one of the worst shopping experiences I've had. Looking for swimsuits is already not the funnest thing, nobody needs that kind of attitude on top of it, especially when you didn't do anything to deserve it. Sorry not sorry I told her to eff herself. She made me mad. read more

These are the worst mask I have ever gotten! Very poor quality! And it took them a long time to ship. By the time I received them I had purchased else and much better quality. There masks are a joke! Then they put final sale and no exchanges! I guess I'll just use these masks as doggie diapers. I wouldn't even donate them‍ ZERO STARS!!!! read more

Newly opened on the 1st level of the Thousand Oaks mall, Swimspot is a great find if you're on the lookout for women's or children's swimwear. I usually buy my suits online because of the convenience factor and dread of full body mirrors;). This year, I decided I was going to treat myself to a super cute suit since I was taking an international beach vacay and let me tell you, Swimspot really came to my rescue. The shop itself is very clean and has a nice selection of swimsuit brands (Lux, Hurley, Ella Moss, etc.) and styles. Their website is fantastic and I definitely checked out their bikini builder before going in to get an idea as to what style would fit my body type best. Actually, I liked the website so much, I had to stop myself from reverting back to my old ways as it was SO tempting just to get the whole thing over with and purchase the suit online. What really brought me to write this 5 star review was the level of customer service I received from the store manager, who helped me to find the cutest coral Guess suit and locate my size, which was out of stock at basically every Swimspot store in California. After multiple calls and emails, she somehow managed to get me the matching bottoms from the Swimspot at the Topanga Mall, which was totally awesome. In all, it was very refreshing to find a store where the employees actually cared to help, be proactive, and were invested in my shopping experience. Highly recommended and definitely check it out - I'm sure you'll be pleasantly surprised like me. read more

They have cute swim suits and I would love to shop there more but the girl that works in there, she says she is the manager is so extremely rude and never smiles. She told me today that nothing could be returned or exchanged and she was so cold and rude about it I felt like it was bothersome to her just to be in the store. read more

I came in with my mom to find a suit top. My mom was trying to find a suit as well. Sarah helped us and she made the experience great! She was extremely helpful and personable. Beyond that, she made you feel so comfortable. She was very uplifting and positive in a situation that could get easily ugly if left alone with your own negative self defeating thoughts. That's why I like this store because they cater to most all sizes. Their suits are super cute too! I came in trying on one suit top because I felt like other ones wouldn't look good. Sarah gave me more while I was in the dressing room. I didn't think they would look good. Boy was I wrong! All of them were awesome. I went with a suit top that I would of never have picked out. Sarah has a very keen eye. Thanks Sarah for helping me find my suit! read more

Jasmine was so helpful in finding me a couple of suits today. Very knowledgeable and approachable.... she made bathing suit shopping easy and comfortable. I shopped here a year ago and Jasmine had helped me then find a suit. I came back to this store because of her expertise and professionalism and selection of suits... Jasmine is a keeper Thank you for such great customer service!!! read more

I was in a mad rush to buy bathing suits for my vacation. I went to several stores before discovering SwimSpot. Wow! What a great selection! Not only did I buy three amazing bathing suits, but the customer service is the best! The sales girl who helped me, Myka, was extremely patient and helpful. SwimSpot is now my go to place for swimwear! Thank you! read more

The masks I received were not even close to what I was expecting! They are bright bikini tops you wear on your face! They took down all of the original pictures they had up when I bought them on 4/7/20. I just received my order on 5/1/20. No replies to my emails and no refunds! Terrible way to run a business in these trying times!! Good luck getting customers back in your store after burning them with these "face masks"! read more

The girls in the shop really know what would look good on your particular body (young, old, skinny or larger). They wait on you with encouragement & guide you into your comfort zone. They keep the suits coming to you in the dressing room, knowing that going out into the shop to retrieve another size or type of suit would be embarrassing and eventually disappoint you to keep trying to find the right one. Thank you for all your help. Debby G. read more

I wished I could give less than one star, order black mask and I waited for over a month the only reason I purchased the masks it was because it only stated that it will take one week, after their horrible customer service the masks came in the mail, they were worst than wearing anything at all. The masks were undone not even the edges were finish and they also send me 10 bright colors when I ordered only black, I tried one last time to reach to their costumer service and I got a rude answer again. WASTE OF MONEY read more

I was in need of facial masks for covid19. It took way longer than expected. My order was not what i had expected. There was hair on the items inside of the package. The material is so thin, there cant be any type of protection wearing these. You might as well put a bathing suit top as a face mask. I was not impressed. They also raised their prices by 10$. Price gouging. read more

Sarah at SwimSpot was absolutely FABULOUS! A couple weeks ago my daughter & I went to the mall to find suits for our trip to Hawaii (I was dreading going bathing suit shopping), went to several places and couldn't find anything that fit right or covered enough or the right parts. Then we found the SwimSpot & Sarah. Sarah was this sweet beautiful young girl that made my dreading bathing suit shopping trip fun and very positive. She helped find bikini's for my teenage daughter with enough coverage for comfort and even one's for me that camouflaged my not so great parts and emphasized my nicer parts. I can not express my thanks to Sarah enough for turning my day around and SwimSpot for supplying such a great multitude of choices to choose from. THANK YOU, you have a customer for life! read more

I have been in search for a bath suit as the summer is here!!! I looked around and SwimSpot caught my eye online. They advertise themselves as 'specialists' who can help provide you with the best fitting swimwear. There online selection seems extensive But swimwear is one of those things better seen in person. Found the local new store in The Oaks mall and decided to swing by. Well 1 star seems too generous for the absolutely horrid customer service. I walked into a pretty small store. I was already not impressed. Unless you are 15 years old most of these suits may not meet your needs. I walk to one side of the store and see one of the sales people moving hangers on a rack. I walk around and want to see if I can ask her for some help. I stand NEXT to her and she never acknowledges my presence. I hear the other employee saying hi to customers so I decide to move to the other side. I ask the second employee for a specific type and she doesn't seem to have any knowledge of what I am asking for. She wanders around and then says she 'doesn't think' she has what I am looking for. I explain that their website seemed pretty comprehensive and was hoping to find this. She asks the other one (the hanger obsessor) who also doesn't offer any knowledge. THey proceed to tell me to check their website. HUH???? I drove all this way for 2 employees who are clearly here only for a paycheck and not to help the customer. I say NO THANKS, won't be back there again. Incidentally, Macys had a great selection and I spent my money there! Don't waste your time with Swim Spot. read more

Decided to check out Swim Spot as I saw mature women, my age, carrying purchases and thought if they had good luck, I might also. And I did! I was greeted as soon as I walked in and a few minutes later, Michelle asked if I was looking for anything in particular. When I said that I wanted a romper to look presentable using my weighted hula hoop outside at our timeshare, she immediately showed me several options. Finding one that fit my bust, I mentioned that the loose bottom looked kind of frumpy on me and considered having it shortened; she suggested also having the bottom taken in. My tailor and I both agreed with this great idea! Went back 3 days later to try, and purchase, a Luxe outfit which had caught my eye. Jasmine was super helpful and extremely pleasant. Not only is the outfit made beautifully like my Athena romper but most importantly they are both made in the U.S.A.. Yes, a bit pricey; however quality, service and American-made are my priorities, so I'll definitely return. Apparently management hires quality people who realize just because a customer is older, we still want to look hot! read more

UPDATE: I called the corporate office and was told that I now have to print a shipping label & pay for shipping, purchase a box, and mail in the swim suit in for store credit. I purchased at the store for a reason- to avoid having to deal with all this. This business is a joke! Avoid at all costs. read more

As a new mom I was looking for a one piece or tankini as I am not bikini ready yet.... They had such a great selection and were super patient and helpful. I ended up having a small defect with the suit I bought but didn't have my receipt... The computers at the store would not let them do an exchange but I called customer care and they immediately found my receipt in their system emailed it to the store and I was able to exchange! I couldn't believe how helpful they were! Recommending this place to all my new mommy friends! read more

I'm so impressed with this shop! Being a bigger girl it's usually not fun shopping for bathing suits. The young lady who helped me (Nicole) was not only was a pleasure to work with, but helped my find not 1 but 2 perfect suits! She was sweet and helpful! I will be back in the future for all of my swimwear needs. Thank you NICOLE! read more

I had the best experience bikini shopping for my upcoming trip to Thailand. She knew exactly what bikini would suit my body, and I felt so beautiful in my new bikini. THANK YOU SO MUCH! read more

Jasmine and the others made me feel less conscientious about my far-from-perfect figure, and helped me find several great suits!

I got a deal from living social and was so excited to use it.not much of a selection, but found a really cute bikini that is the best fit I ever had.(im top heavy and its very hard to find a good fit).I was shocked without the deal it would have cost $160.00 but it is a designer swimwear store. As far as customer service, it was ok.took awhile to acknowledge I was even there and didnt help much.cant wait to wear my new suit next week for vacation read more

Great suit and cover up options. Staff is always super helpful without being pushy. Dressing rooms clean and good sized. Would recommend if you have a vacation coming up. read more

I'm only writing this review because I have never experienced such bad customer service. I went into the store to return something for my mother. I walked in and two young girls were standing near the front chatting looked at me and went back to talking. I assumed they were customers because they didn't greet me. I walked up to the front desk and one of the chatting girls walks up and the only word out of her mouth was return? I said yes I'm returning this for my mother. I have the receipt on my phone. She takes my phone goes on the computer and hands me a receipt and says "here" and that was that. I've never shopped in the store and I can tell you I will never go back solely based on their customer service read more

do not buy anything from swimspot..horrible customer service....they advertise items on sale yet they do not return or exchange sale items...their entire site is on sale!! so in essence there are no exchanges or returns....scam!!!!!!! read more

Just like hundreds of others I needed masks. I found SwimSpot and placed an order for some masks for my family. I understand the demand and accepted the fact that the masks would take awhile to get here. My credit card was hit immediately and then I waited and waited and waited. I finally requested a refund and 10 days later I received my masks. Two ply toilet tissue can't be found but these masks could be used instead since the are thinner than the toilet tissue. The masks were child sized and after doing as the package warned "WASH BEFORE USING" they shrunk to even smaller. In this time when money is tight I pretty much just threw $55.00 in the trash when I tossed the whole worthless purchase. Buyer beware. What kind of company uses such a serious scary situation to take money for such a worthless product??? The answer is SwimSpot. Not only is the product worthless, so is the customer service. read more

Bathing suit shopping is hard for basically every woman, but the ladies at Swimspot made it such a wonderful experience. Particularly Nazo, who really helped and supported me through the process. She was so sweet and wonderful, didn't pressure me to buy too much, and didn't hesitate to bring me as many sizes or styles I needed (hint: it was a lot). Another employee, Sarah, also assisted me and was delightful. I have also had very pleasant interactions with Nicole! All in all, if you need QUALITY swimwear with employees that will support you and serve you excellently throughout the entire process, come to Swimspot at the Oaks Mall!! Thanks ladies read more

I was so happy to find Swimspot.com because they sell cute bikinis and have been on Livingsocial 2x now! Unfortunately, I cannot use my 2nd voucher because they won't allow you to use it for items that are on sale. While I will admit that the fine print on the voucher states that it cannot be combined with other offers, I don't consider an end-of-season site-wide sale to be another "offer." Now I have a voucher that expires in 7 days that I can't use because their entire site almost is on sale! Their response = I can pay full price for the item I want. I'm quite disappointed at the low level of customer service. read more

I was with my mom shopping here last Friday, I was disgusted with the poor service we received. We went shopping here around 4PM on Black Friday to not only a cold welcoming, not even a hello from the girl, but no help whatsoever! My mom was looking for at least 3 suits for her trip to Hawaii, after walking around for 20 minutes picking out suits the girl didn't even get us a room started, my poor mother had her hands full with things to try on. We ended up putting everything back and left, I had also noticed other people in the store were not being helped or greeted either... This store is definitely the worst store I have ever been to with the rudest girl working, I am definitely never coming back and they lost a lot of great customers since I will be telling all of my friends about this. I was debating about even wasting my time writing this but tonight I had gone in again just to see if all the girls were this way, but this time alone, and the same horrible treatment. read more