Imagine walking on a beautiful day with your infant and arriving 5 min early prior to opening, only to have Lisa open the window and say they won't be open for a few more minutes and close the window. Imagine actually treating customers with respect and taking care of them a few minutes prior to opening instead of sending them away with a snide attitude. I guess I remember working customer service and making exceptions so the company made $, even if it was a few minutes prior to opening. I imagine Lisa would also know that as well. She's an adult. But, it shouldn't be a surprise. It's sad to see the expectations of the kids working at swig are much different than for the adults. read more