was here first waiting to get oil changed two cars pulled up waiting and went in before me will…read morenever come back

Oil change was Oil change was fast but, they used a premium oil without checking with me first that…read moreI was charged an extra $8.95 for, last time they asked upfront and I specified just regular oil. They also said my coolant was "a little low" and asked if I wanted it topped off. They didn't tell me that topping it off would cost almost as much as buying a full gallon $7.75 at Walmart. Lesson learned: Next time, I specify everything upfront so I don't get hit with surprise upcharges. I did decline a new air filter because I can get a new one and install it myself for half of the $22 and some change they charge for one. used a premium oil without checking with me first that I was charged an extra $8.95 for the last time they asked upfront, and I specified just regular oil. They also said my coolant was "a little low" and asked if I wanted it topped off. They didn't tell me that topping it off would cost almost as much as buying a full gallon $7.75 at Walmart. Lesson learned: Next time, I specify everything upfront so I don't get hit with surprise upcharges. I did decline a new air filter because I can get a new one and install it myself for half of the $22 and some change they charge for one.

The staff I encountered were very friendly and professional, which is why I'm giving two stars…read moreinstead of one. Unfortunately, the rating reflects my overall service experience. I had one procedure done and was quoted three different prices. After discussing this with the manager, we scheduled another service based on his guarantee that he would make things right. The service was supposed to take 4-5 hours, but my vehicle ended up being in the shop for almost two full days. Parts had to be ordered, yet I was never called when they arrived, even though I specifically requested updates. When I dropped my vehicle off at 8:30 AM for the second service, I again asked for a midday call so I could plan around pickup. No one called. I finally called at 3:00 PM and was told the wrong parts had been ordered and nothing had been done to my vehicle, leaving me without it for yet another day. I live quite a distance from the shop and requested updates multiple times, confirmed my number, and spoke directly with the manager, but I never received a single call. For simple oil changes they may be efficient, but for anything beyond that, don't expect communication and plan on being without your vehicle for at least a couple of days.

This has been my usual oil change location since I moved to Defuniak about 3 years ago. I've always…read morehad great customer service, a super smooth experience, just no issues all around. In October 2024, I went to a different oil change place (Take 5) in Niceville, as it was close to my work. They threw a fit about putting my skid plate back on, saying it would "take a really long time". I asked that they still put it back on and I was willing to wait. Fast forward to this evening, February 5, 2025, I went here to Express for an oil change. Everything was fine, Anntwon was friendly and a great help. Once they were done, the tech doing the oil change, Travis, came to let me know that 17 of the 26 clips holding on my skid plate were missing. I knew exactly what had happened, Take 5 took it upon themselves to put on the bare minimum and chuck the rest. Travis was kind enough to tell me exactly what to get from the auto parts store and told me to bring my vehicle back and they would put them back on for me. I SINCERELY appreciate his willingness to help clean up someone else's mess and to make sure I knew exactly what to ask for at the auto parts store. I will most DEFINITELY continue to come here and only here for my future services. The staff here are polite, professional, and most importantly I trust them. Shout out to Anntwon and Travis for taking care of my vehicle and me this evening. You guys are very much appreciated!

the workers are so helpful and my car always comes out spotless!! i love the vacuums and for the…read moreprice the service is always consistent and worth it!!! 10/10 recommend and this is great for a small town like defuniak.

Competitive prices for a monthly membership. You also have a self-service vacuum. Quick automated…read morecar wash.

Total cluster f***. Got to Walmart at 9:30 a.m., and there is zero organization to the way they do…read morethings at this Walmart. One car ahead of me in the Lube bay, but I was told that it would be at least an hour and a half to two hours before they could get my car in. The woman that was taking service orders told me just to wait in my car so she "Didn't forget about me." I thought South Charleston WV Walmart was bad when they didn't get my oil changed because they lost my keys for two hours, but at least the store in South Charleston had some organization to their system. This store in Chipley is a hot mess.

booked 7:30am for lube, oil change - took all of 20", even gave me the 1/4 remaining of last qt…read moreMobil 1 W016 synthetic....thank you!!! Perfect, because I had just ran inside to p/u three items, paying as text came through signalling - READY! (One of very few xs I ever carry phone inside anywhere.) May have an auto lift here in drag shop but I have long had to just assume supine to pull plug, pour, then push back, securely!!! Very grateful as I join the sr club out there - soup's on!!!

I brought my 2016 dodge charger to them for an oil change and trans flush and after two days my…read moremotor stopped running (I thought due to age and wear of the vehicle pre service........3500$ in fuel line fuel pump and cam repairs later. I didn't grow suspicious until I took my gf car there for an oil change (because we both travel 90+ miles a day for work our cars are our life lines to our livelihood) And exactly 2 days later her 2018 Malibu started the same problems (shaking rough idle and a powerful odor of gasoline) So here we are I never had any motor problems for 2 years driving from Shelton corner to fort Walton and her never having any motor issues since she paid cash off the lot for her baby in 2018 So ask urself we had these vehicles for quite some time and never had any issues ( specially fuel issues ) and two days later the whole file system is shot and needs total repair So I called the General Manager and not only did he argue with me about the probability of it not being his responsibility I asked why he has uneducated techs offering and pushing motor flushes on high mileage vehicles for and extra 100$ and causing motor problems for their customers his exact response "Motor flushes doesn't cause motor issues for high mileage vehicles So here we are : Dodge charger -3500$ repairs 1.5 months out of commission Had to move into a motel for a month to be closer to work away from family Chevy Malibu- 600$ inspection by Panama City Chevy dealership 6500$ repair invoice 3 months without a vehicle Loss of job And this was 2 weeks before Christmas How did my and her fuel system need complete replacement when all we had was a oil change? What did they do to my fuel system no where near the area of work being done and we had everything from cab filter, engine filter, wiper blades, oil change and help sending friends and family their way Malicious Shady and unprofessional service tech -I wish I would have never pulled into their establishment-

I love this place. Raymond changed my battery that I brought in for free. They're always nice and…read moreinformative. I feel safe coming here knowing my car is good hands.

The service and didn't try to over sale! Nice folks! They…read morequickly got me in and out! They also do top offs if needed later and check the tires!

Always top notch service! Friendly group and they do try to upsell but with solid information and…read morethen they are done, which is 10/10 for me!

Integrity, integrity, integrity! That's what we found when we went to Josh. We have full tire…read morecoverage, and I told him. Instead of milking it for his own benefit, Jim saw that our problem was minor. Our RV tire did not need replacement, it just had a malajusted valve. Josh fixed it for free. Not only that, he checked the other tires when we told him that we were on a cross country trek from East to West. LOVE to Jim Whaley tires! You don't see that kind of pride and integrity every day.

These guys really helped my family out when my 05 Toyota Sequoias radiator leaked on the way home…read morefrom Orlando in December! They did quality work at a very fair price. We are thankful for them. Highly recommend.

Had such a great experience the first time decided to drop by and ask if they could help with my…read moretire problem. Had driven down from Wisconsin where temps are cold and tire pressures were fine. Got to warmer temperatures and now I'm looking at over inflation and tire wear. Pulled in asked if they could help, got an immediate yes and pull over here. When I got close to the bay, the technician made the correction and said no charge. Granted the task wasn't rocket science, but the was a pain in the rear for me and I didn't want to mess around with it. This shop is GREAT. Customer friendly and common sense approach. Highly recommend without any reservations.

Quick and easy in and out in 10 minutes was treated great by employees.I highly recommend this oil…read morechange place.

I was having AC problems in my vehicle. Techway diagnosed it and I ended up instead of just buying…read morea compressor the whole AC system to get a warranty for 36,000 miles for three years. They were finished quicker than they said they would which was great however I've been having some issues AC That it's not cooling down like it's supposed to I took it back in. They checked it says they recharged it less than a week later have the same problem have not been back yet to see what the issue is. This will have to remain a completion of this story in the next few weeks.

I have been in the automobile business for over 39 years. I took my Mercedes Benz into Techway…read morebecause it was making a lot of noise from one of the tires. I relayed this information to the service writer. I could tell he really wasn't listening to me which is nothing new when talking to a lot of service writers. Always remember this is how they get paid. So I called in the next day to ask had they found the problem. He was very hostile in giving me his answer. He was telling me I may need breaks and rooters.I told him I just put new breaks and rooters on it. In short he told me that I could come and get my car.I told him not to touch it I will be right there to pick it up. I took my car to Silver Star Mercedes Benz auto repair. I had picked up a huge rock in my wheel. They removed the rock and didn't charge me a dime. I will never take my car to Techway again. Yes they are over charging people or over diagnostics same thing. Either way they are taking your money.

The staff is very friendly and kind,fixed my car right away.i highly recommend them to anyoneread more

G & J Tire Center in Fort Walton Beach is truly a gem! A wonderful family-owned business with…read moreexcellent service. Iris at the front desk was incredibly courteous, friendly, and helpful from start to finish. The service was fast, professional, and the pricing was outstanding. I couldn't be more pleased--absolutely a 5-star experience!