I am the bride of the Bedwell/Bist. On June 24th 2023. I waited until I had our video and pictures in my hand before submitting this review, in fear this company would somehow sabotage them in spite of me giving my opinion. Swensens is not worth the amount frustration you will deal with in using this company. Here is everything that went wrong. Poor lack of communication after receiving first half of payment for services. No communication and constant missed emails on Paul Swensens part after the final payment. Neither Paul or any of his employees knew 2 days prior to my wedding what we wanted for songs or pictures after we spent hours filling out paperwork and sent it in weeks prior. Photographers Mike and Yolonda threw personal belongings on the floor while photographing and didn't clean up the mess they created. Yolonda also fed herself at the reception before any of my guests had been called up, say at our guests table and ate in front of them. Completely disgusting in my opinion. The DJ ruined my whole day. Eric is unprofessional and way under qualified for working a wedding. 1. He didn't look at our paperwork because he asked before the ceremony what songs we were walking down to and at the reception he asked again for the songs we'd be introduced to and our first dances. 2. The DJ introduced us as "MR. MRS. BLISS" Our last name is BIST 3. He messed up the bridal party song 4. He messed up my Father Daughter dance 5. He did not play the one and only song my husband requested that was highlighted on the paperwork 6. His streaming source is YOUTUBE. 7. His music glitched all night. 8. He still has never apologized 9. His attitude was repulsive The videographer had horrible body oder all night and the photo booth tech had terrible breath. Six weeks passed by after our wedding and I had not been contacted once by Paul about the editing of our pictures, or to extend an apology for our night having so many malfunctions. It took a total of 75 days to have everything in my possession and he edited out the mess up from my raw footage. Sneaky and deceitful on top of sloppy. My friends and family all witnessed everything that went wrong. Several of them wrote a review on their experience. This pissed Paul off. He told me that because of the reviews and opinions of our friends and family, and because of the rating drop on Google, he was not going to compensate us for the DJ's many mistakes. In fact, he said that had we made the reviews go away or said nothing at all, that he would have threw money our way because he had "deep pockets". Paul told us we were lying about everything in this review. The validity of our complaints were not cared for at all. Again, he did not work my wedding but he'll protect his brothers good name at all cost no matter how horrible he is as a DJ. Please don't put yourself in the same position we did. Go somewhere else and spend more money. This clown car company will 100% take your money and ruin your day. Enclosed are several pictures of the amount of communications that went ignored or overlooked. As well, there is a picture of their sad attempt of an apology and a picture of Herb the videographer literally losing it over equipment failures. Lastly I've included a photo of my dress they captured. Off to the right you'll notice my Sketchers flipflop in the middle of the floor. That is the quality of work you get from Swensens. 75 days for them to completely miss this while snapping the photo AND editing. read more

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My Niece had Swensen's do the photography for her wedding. While they were very nice, the quality of the pictures were nothing more than pictures taken off of a throw away camera. DO NOT SPEND YOUR MONEY!!! I understand they are a small family owned business, but the excuses that came (closing on a house, weekends booked, holidays) and the lack of promising to reedit the pictures and not following through has left my niece so upset. The pictures are not ANYTHING what they advertised on their sites. The saturation was so awful they were either so red or so yellow and GRAINY. We will now pay for someone else to FIX what can be fixed. Also just a heads up...do not count on them to get all the typical shots a photographer should take. The only picture they took of the entire wedding party was the toast. Surely did not think that we needed to say hey get this shot get this shot, etc. They could have re-edited the pictures and sent them to her to make it right...but they did not. read more

Beware - horrible service! Swensens is a family managed company with Paul and Eric Swensen being the primary points of contact. Erics also serves as DJ. We contracted Swensens for a photographer, Photo-booth and DJ. Photographer and Photobooth were wonderful, but the DJ service was awful. In fact, Eric the DJ ruined the bride's special moment. Every bride dreams on the moment when she first appears at the ceremony. Our bride sure did. In fact, she carefully selected the music, choreographed the times when each member of the bridal party would start to walk and timed her appearance to a key point in the song. All of this was typed up, minute by minute, and emailed to Eric the DJ. When she had her first call with him, it was clear he hadn't read what she sent so we scheduled another call. But Eric didn't call. After repeated tries to reach him, he said he misunderstood the time and said he'd call the next day - no call came. After frantic calls, texts and email, we finally ended up talking with him the day before the wedding! He assured us that he got all the details from the email and was all set. When we expressed our concerns, he said 'I do this all the time. Don't worry." We knew we were in trouble as soon as the procession started. He was playing toe WRONG music. The mother of the bride had to get up from her seat and run and tell him to switch but by then it was too late. He didn't have the right song queued up. One bridesmaid walked to silence, and the bride's moment that she had so carefully planned was lost forever. If that had been the only issue, we might have rolled with it. But throughout the night, other things were not as we had requested. We had asked for 'classy dinner music - like Frank Sinatra, Tony Bennett, etc' - he was playing pop music! He didn't get names of the wedding party correct; he got the father-of-the -brides name wrong when introducing the toast. He didn't get the dances started till we asked him why there was a delay in getting things going. Another example, the bride and groom had explicitly said no songs with the 'N' word. It was in every email the bride had sent Eric, but yet, he played it. The bride had to go stop a song! Each time he had an excuse - "there was no one telling him when to start songs for the procession", "we said he could plan explicit versions of songs after 10pm". But it was clear he wasn't prepared. He just showed up and did his usual routine - even if it wasn't what we had requested. He made sure he got paid though and then left without another word. I delayed posting this review until we got our photographs. In fact, the photographer let us know they were done and that we'd be getting them from Eric the DJ! We waited and waited and finally started texting and calling to see where the pictures were. After 9 days, we finally got a call from Eric saying he'd put the flash drive in the mail. Again, we waited another 5 days but still nothing. We called again and said we were coming to his office to get them that evening. He said he wasn't there but he'd overnight them to us. We did finally get them. But it took weeks and many calls to get them to fulfill the contract. This lack of professionalism was beyond frustrating. The only time they were responsive was in making the initial sale and collecting their money. Swensens might do this kind of work weekend after weekend, but this isn't a routine day for the bride/groom and their family; this is their once-in-a-lifetime event. I hope Swensens understands that what they do matters and that they need to take it seriously and be more professional. I also hope to save another bride the same missed moment. I'd hate to see that happen to anyone else. read more

Very poor communication. Did not do the work him self, contracted off to other people of whose work we were not aware of. very outdated video camera, no stabilizer. Couldn't make a decent clip of wedding to play at reception. Paid $4k to get a nice video/photos.. he sent one photographer and one videographer.. felt like could of made better video on phone.. asked to give a mini clip of wedding and reception, no reply back once he received his money.. Personally would not recommend him to anyone i guess he just into to make money dont care about your special day. read more

I was very sad to see the review that was just posted about Swensen Video! I got married 4 years ago and used Swensen and I was very, very happy!! They go soooo much great footage, more music needed to be picked out! It was amazing!! We watch it every year on our annv and 4 of my friends have used them! My bff is getting married next June and using them! I got married at 1130 in the morning and my reception wasn't until 6pm and they were with me the whole day and night! AND the video was done and ready for us BEFORE we even go home from our honeymoon! Very, very happy! read more

After shopping around and being disappointed by the bait and switch, we decided to make an appointment with Swensens. After going over the number we found out that we could afford to get all four services. We wanted the ultimate wedding, but we had to keep in mind our budget. They went the extra mile, on everything. HD BLU video, awesome photos DJ kept the dance floor packed. We arrived at our hall 45 minutes early the photo booth was open. It was open before guests arrived and well past the end of the reception. Our friends who got married before us waited 3 month after we got our stuff. We saw the difference, our photographer and videographer stayed late into the night, where at my friends wedding they made them do everything right away it was so rushed. Do your homework then call Swensens and book them. First Class all the way!! read more