While the photographer assigned to cover my wedding took some good shots, he asked my wife during the reception if he could leave early after she tipped him $200, which she did not appreciate given: (1) it was our wedding and he was hired to photograph that day; (2) we were paying his company a lot of money; and (3) he had been tipped $200.
Prior to hiring JS Photography, my wife met with Joe to discuss what kind of wedding album we'd receive. She was shown a very nice leather bound, high quality photo book as an example of what she'd receive. The product we actually received was comparable in quality to a Shutterfly book, which we are familiar with because my wife makes them all the time. The book was thin and cheap, and at least one picture appeared grainy when it was blown up on the page. When we reached out to Joe to remedy the situation, Jason the owner emailed the following response:
"Mike,
This is Jason the owner of JS Photography. I received your album today along with your letter.
The images, album design, layout and content. are of perfect quality.
The issue you have with the quality of the album is out of our hands. When your wife met with Joe he showed her a variety of albums and explained each one in detail. This album, the one you guys chose that came in the package you chose is a great album. It is however a 400.00 dollar album and met to be a more "middle of the road" level album. the other album he showed you (the fine art album) is a higher quality album with thicker pages, better binding, and all the things you wish this one had. But that album is quite a bit more money (almost double the price).
You not being happy with this album is not anything that is our doing. We simply show you the albums, you pick the package, we make that album.
I will need an address to send this album back to you at.
If you would like to purchase a fine art album of the same design and size I can save you quite a bit of money as the design work is already done. original cost is 650.00 but I can have one made for you for 475.00 if you choose to.
Thanks,
Jason"
We have not asked for the photobook back because we would not put it on a coffee table where people could see it.
This review is long overdue, but my wife has been battling lupus for a while now, and just thinking about this incident stresses her out and makes her sick as this marred an otherwise perfect wedding experience. If I had a time machine, I would have had a family friend just take photos and then put together our own photo book. At least that way, our photographer would not have asked to leave the reception early. read more