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Updated 2 months ago

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9 years ago

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Edible Arrangements - Strawberries

Edible Arrangements

2.2(15 reviews)
4.3 mi
•$$$

We recently received an arrangement that included fruit and a birthday cake. The fruit had…read moreabsolutely no flavor at all. Pieces were way past their prime. When we cut the birthday cake (which looked very nice) the dried up icing just fell off the sides of the cake, being stale. I feel horrible that my family spent good money on a gift that was a disaster.

This review in no way is a criticism of the Brick location. This review IS an indictment of the…read moreentire company! I have been a loyal customer of Edible Arrangements for many years but will not be conducting business with them after my most recent purchase. My sister in law's mom passed away last week and my wife and I couldn't attend the funeral last Thursday, so I ordered a dozen chocolate covered strawberries to be delivered to my brother and his wife on Friday. I completed the order, got a confirmation that I should have printed but didn't think I would need to since usually you get a confirmation email. Sunday morning, my brother sends me a screenshot of a message from FedEx stating that due to an operational error the package wasn't being delivered. Phone calls to customer service on Sunday were unanswered. Calls to 4 different Edible Arrangements stores throughout NJ were unanswered from 9 am (when they all open) until 2 pm, when I finally got the manager of the Somers Point store, who told me that since I ordered online she couldn't help me. When I mentioned that the website says her store services my brother's area, she said "No it doesn't. I can't help you," and hung up the phone. Today I stopped into the Toms River location, where the door was locked at 1:30 because the computers were down. A phone call to the manager led me back to trying the customer service number. Like many companies, the customer service department was jobbed out to a 3rd world country. Language barriers, 7 second delays, poor connectivity led to them hanging up without attempting to fix the issue! Called again, got a girl in Atlanta (the phone number is a Connecticut number, btw) who serves the franchisees but claimed not to be able to help me. Said she would have a regional manager reach out to me at 3 pm. I'm still waiting! Customer service in this country is going to hell in a hand basket! This is an example of that. Just awful!

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Edible Arrangements - Edible strawberry arrangement

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Edible strawberry arrangement

Edible Arrangements - Conversation

Edible Arrangements

2.3(6 reviews)
3.0 mi

I would give this less than one star if I could. Do NOT order from here. They charged my card the…read moremorning of my delivery, Easter, never delivered, never emailed, never called, haven't answered my FB messages even though EMMA commented on FB that I should send a private message to rectify the situation. Haven't heard back at all except for EMMAS automated response. I showed up to Easter with nothing and I'm out almost $200!! And don't give me crap that this is Covid!!! They took my money with no problem!

DO NOT ORDER FROM THIS COMPANY. Following my phone conversation below, the "resolution" via…read moreFacebook messages was just as bad (see photos). I was warned that orders are always messed up, but I decided to give this a shot any way for my mom's 60th Birthday. I ordered last week for delivery today. I tried calling the store last week several times and today several times. Eventually, I called the main customer service number, and they told me the store was closed. Nobody reached out to me all week to let me know that particular store was closed. In fact, I received a confirmation email acknowledging my delivery for today. When I spoke to customer service, he refunded me. I was told that I could then order from a different store that was open to have it delivered today but I would have to pay same-day delivery. I was shocked, so I asked him to waive the same-day delivery since this was not my fault. After being on hold for 3 different times and a total of about 45 minutes, I was told he couldn't reach a manager so they can not waive the same-day delivery fee. Please, I should have listened to my friends. But now I know. DO NOT ORDER FROM EDIBLE ARRANGEMENTS! They ruin special occasions. They will ruin yours.

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Edible Arrangements - Conversation

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Edible Arrangements - Conversation

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Edible Arrangements - APPLES NOT DONUTS  The most delicious chocolate covered apples I've ever had! Beautifully created and just amazing!!

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APPLES NOT DONUTS The most delicious chocolate covered apples I've ever had! Beautifully created and just amazing!!

Sweitzer - chocolate - Updated May 2026

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