We usually stop by Sip & Scoop whenever we're in Brentwood, and we've noticed it has changed a lot…read moreover time. The place looks really nice now--such a pleasant spot to sit, enjoy your treats, and relax, especially with kids. The ice cream is always delicious, and we absolutely love their affogato. I was also amazed that they go by cups--we got a lot for the large cups, which felt like great value!
I did want to share a small piece of feedback about our recent visit. In the past, water was available in small jars, but now it's set up in a larger dispenser. After ordering ice cream, we went to grab some water, but it had run out. I let the staff member in front know, and she kindly explained that they were out, which I completely understood.
However, another staff member suddenly commented that there was no water and that if I wanted some, I should buy and pay for it. It was a bit surprising--not because of the policy, but because of the tone, which came across as a bit harsh. Maybe she was just having a bad day, which I can understand, but the delivery didn't feel very welcoming. I want to emphasize that I have no issue paying for water at all; in fact, I planned to go back to the car after ice cream to get water since we parked nearby. It was just the way it was said that didn't sit well.
I didn't say anything at the moment since I understand everyone can have off days, but I do think consistency in how customers are spoken to is important--others might not take that tone as lightly.
When I sat down, another staff member came over and offered my family water. If you happen to read this--thank you. Your kindness really meant a lot to us.
Overall, we still enjoy coming here for the great ice cream, generous portions, and the cozy atmosphere. Sharing this as feedback because we enjoy this place and would love to keep having great experiences here.