Short Version - Our pet appeared to be well-groomed, but I am not sure that we will bring our pet here again due to lack of transparency. 'Transparency' meaning: You are not allowed to enter the building at all, and You cannot see where your pet is being groomed.
Long Version - We called Sweetie Paws to schedule an appointment for our pet to be groomed. The young lady who answered the phone was very polite and friendly and was happy to schedule our pet for grooming within a week's time. We arrived about 10 minutes early so we could fill out paperwork and provide our pet's rabies certificate to the staff (per their request). One of the groomers (another young lady, not the one I spoke with on the phone but also very nice) took our pet inside and told us that ***we needed to wait outside.***
This is when I became concerned. We were not notified on the phone, when we made the appointment, that it was 'drop off only' and that we would not be allowed to be in the building. I didn't expect that I would be sitting next to the groomer and watching her while she worked at her table or station, but I didn't anticipate not being permitted to be in the building at all. Granted when we arrived there was a sign on the door saying 'curbside only' but I feel that we should have been told that on the phone.
After all: what's the FIRST thing that you're told when considering a new Vet, Boarding Facility, Breeder, or other animal-related business? To visit the place IN PERSON, preferably without calling, to see how clean the place is, how any existing animals are being treated by the staff, etc. So of course I was nervous to leave my pet with a person I've never met, at a business I wasn't familiar with. Especially not being able to go inside.
And you cannot even SEE inside. All of the outer windows have privacy stickers / coverings, so you cannot see inside of the 'outer' part of the business. And you cannot see ANY of the 'inner' business (I'm guessing behind the inner wall) which is presumably where pets are groomed and held for pick-up.
The price was right, but that uncertainty of not being able to see the work area or how our pet is being handled made me really nervous. We really didn't want to utilize PetSmart or a similar, larger chain store for grooming. We wanted to support a smaller, local business. But at least at PetSmart they have glass windows and you can watch your pet and how she's being handled/treated/housed the whole time. read more