Not really sure how this place is still open. Anytime you call, the workers are extremely rude and treat customers as an inconvenience. And the hours of operation that they advertise mean nothing to them. They just randomly close an hour or two early for no reason. Avoid this location at all costs. The other location in Warren is miles better than this place read more

I buy the Russian Rye Bread at Vince and Joes and it molds 2-3 earlier than the expiration date. I'm sick on spending money on an old loaf of bread! I won't buy it again. read more

Sweetheart Bakery - Bakeries Near Me - Harper Woods, Michigan

We like the yellow cake with buttercream frosting and the caramel cupcakes.

Went for snowballs and left with cookies, cake and bread! All the best and still thriving. This bakery is a classic, with perfect buttercream and the best butter cookies in the country! Hands-down. The best! read more

Sweetheart Bakery did our wedding cake and dessert table and our guests talk about how good it was every time we see them! The whole staff was friendly, prompt, and saw our vision of our cake perfectly. Truly professional and passionate about their work. Our dessert spread included cupcakes, mini cake, Eclairs, cannolis, and macaroons. They were such a hit and the cupcake filling was to die for. Our wedding cake had so much beautiful detail and was so tasty. I would recommend them for any of your special events or family gatherings! Stop by and give some of their goodies a try! read more

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Poor customer service and communication . On Friday I call to get a cake for Saturday afternoon they said they would be able to do it but I would have to come in and place the order. I say ok I will be in there. I check the time and it say they close at 6pm. Not ONCE did the lady say they was closing early. So I get off a work at 5 I was at the bakery by 5:09 exactly! Doors locked I call. They pick up and say we closed I explained to her that online says they close at 6. She said "well it's 5 and we ready to walk out the door" I asked if I came in the morning first thing could I have it by 2? She said "NAW I'm not gone have no decorator and I MIGHT be able to get some writing on a cake if I'm lucky" Won't be getting my business ever again read more

Oh my, while on my last visit I was able to visit Sweetheart Bakery again. Talk about not being disappointing, I couldn't not have been more pleased! The customer service was spot on as soon as I entered the small bakery and the cupcakes, red velvet and strawberry/vanilla batter were outstanding! Also, if you enjoy soft chewy peanut butter cookies, it's a must have. So, if you are on the East side of Detroit and you want a hidden gem, Sweetheart Bakery is the spot for you! Enjoy!!! read more

The sour Dough Rye Bread is the best around, but they consistently give bread bad use by dates. I buy at Nino's and this happens every single time - date is tomorrow read more

Sweetheart Bakery - a bag of sourdou rye bread - Bakeries Near Me - Harper Woods, Michigan

I used to love this place years ago. Unfortunately they fell of a little over the last five years or so. I still go for the occasional cupcake every now and then though. I went today because I promised my daughter and niece cupcakes as a treat off they were good to grandma while I went grocery shopping. I stored in and the quality of the products was just about the same as it normally is. However I was disgusted because of the three employees at the front counter only one was wearing a mask ( and she had it pulled down beneath her face and nose, so I can't even see her point in wearing one). The point of males is to protect others from your germs, so I would suspect of you are handling ready to eat items in the age of COVID 19 you would wear a mask. I left without cupcakes and just got them store bought ones at the grocery store. It's sad that the businesses our community has patronized for years doesn't care enough about our health to do something as simple as have all employees to wear masks. This shouldn't be optional. read more

If I could give this -5 stars, I would. Despite reading/hearing bad reviews from multiple people, I still decided to give Sweetheart a try, for sentimental reasons, since it is where my parents got their wedding cake 50 years ago. Big mistake. DO NOT WASTE YOUR MONEY WITH THIS BAKERY. I ordered a 9" round cake for my parents 50th Wedding Anniversary. Cherry Nut. Whipped Frosting. A basic design/wording. Sounds easy enough, right? WRONG. * Wording was in the wrong color * Wording was not put on cake as instructed and clearly written out on order form * More roses put on cake and in different position than example I was shown * They added a ruffle/ribbon around top edge when asked not to. * I could have overlooked some of this is the cake was amazing....but THE CAKE WAS TERRIBLE. The cake had an awful taste and it was SO DRY, pieces were falling apart as we cut them. I drove 30 minutes to the bakery twice to place my order and then make a few updates, because I was warned by one of the employees to not try make changes over the phone. As soon as they opened the box I noticed the mistakes. Did it look pretty? Sure. BUT IT WAS NOT WHAT I ORDERED. The women who took the order/changes took it correctly, whoever was in the back baking/decorating dropped the ball. And then nobody does a double-check to make sure the cake is what the customer ordered? I was then told there was nothing they could do, and was given the option to pay the balance I owed and take the cake, or leave with nothing. It was like I was the guilty person for not liking the cake that THEY DID INCORRECTLY! It was disgusting the way the woman in the bakery acted. I needed a cake for the 50TH ANNIVERSARY DINNER, told them I am not paying the balance for mistakes they made. We argued for 15 minutes and finally one of the women told me to take the cake and go to my parents anniversary dinner. read more

Sweetheart Bakery - HORRIBLY DRY CHERRY NUT CAKE WITH BARELY ANY NUTS AND TERRIBLE FLAVOR. Every piece that was cut was falling apart because it was so dry. - Bakeries Near Me - Harper Woods, Michigan

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I have never ever saw a bakery that don't have donuts. I can go at 11:00a.m. they say they open at 6:00 a.m. no donuts. They sold out. Then one of the employees told me that they won't have them till after 2:00 p.m. I have been coming to this bakery for over 30 years. There is something strange going on in there! read more

Sweetheart..please, PLEASE do yourselves a flavor and re-evaluate your cake recipe. PLEASE. It's just not good anymore.. I'm sorry.its not. The icing is disgusting and the actual cake is even more off putting and always leave a terrible after taste. I can remember eating them every birthday growing up and I also remember them getting worse every year. The reason you are even getting 4 stars is for the most perfect and angelic cheesecake I have ever tasted in my life and actually your cheesecake was what began my love affair with it as a child and throughout my adulthood . So much so that I have spent YEARS eating cheesecakes just hoping to find a slice that one day rivaled yours because for some reason I thought that you all didn't sell slices anymore. Well as it turns out, I was WRONG! And after years of passing sweetheart as an adult I decided to call and they told me that they were indeed still serving cheesecake slices and so I rushed in on this very day for 2.... AND I AM SO HAPPY AND PROUD TO REPORT THAT THEY ARE JUST AS THICK,FLUFFFY WITH A HINT OF LEMON ZESTY AND DELECTABLE AS I REMEMBERED!!! Please don't EVER stop selling cheesecake slices!!' read more

Sweetheart Bakery - Most wonderful cheesecake ever. Square slices are the best! - Bakeries Near Me - Harper Woods, Michigan

A tad bit of confusion but they are always busy... Great cake.. Great service my Mother has been going there for over 20 years... So that's where she wanted her cake from... You can pre-order and they are helpful read more

Sweetheart Bakery - Yellow cake with of course chocolate icing - Bakeries Near Me - Harper Woods, Michigan

Worst bakery ever. Customer for over 30 years. I'd noticed freshness quality had declined, but I continued to drive 11 miles for special cakes. Last purchase of a birthday cake had mold on the bottom. Manager refused to refund or replace cake. I called Sunday, they were closed (use to be open). Called Monday, after my daughter had thrown cake away...wasn't willing to dumpster dive for a$11.95 cake. I will NEVER return!!! read more

I am 25 years old and Sweetheart Bakery has been the ONLY bakery that my family has patronized. Not only did I love their prices, but they also taste great! I called for a cake quote this past Monday (8/22/16) and was told the price of my cake and that there would be an $11 deposit. I went into the Bakery with my boyfriend on Wednesday, August 24, 2016 and took a number as I always did. After not being greeted and standing there for about 10 minutes, the woman who had been standing at the counter staring at me finally let me know that she could help me. This was the start of my downhill battle. I informed her that I wanted to discuss how the cake would look before e-mailing my picture to ensure there would be no mistakes. She then told me to immediately e-mail it and when I asked her for the address she shoved a business card in my face and walked away. Upon her return, she was EXTREMELY unpleasant and had the attitude that I was wasting her time. I remained patient because I was ordering this surprise cake for my Brother-in-Law as a cake for my Sister and wanted to ensure that my interaction with this woman would not affect the quality of my cake. After speaking with this woman for 20 minutes, she then informed me that she didn't say certain things could be placed on the cake when in the beginning of the conversation she actually DID say them. After the cake decorations were confirmed and I had e-mailed the picture, she then let me know I would have to pay a $25 deposit. I let her know that was not the information I was given over the phone and that I would only be paying the $11, especially considering that she had $11 written in the deposit sheet that she was filling out. This rude woman then said "well we have many girls working here and somebody told you wrong so you need to pay the $25." I am the CUSTOMER. I have no control over the improperly trained employees, however Good Customer Service would require that they honor the price I was given over the phone. She then went into the back and out comes the manager. She then rudely demands that I pay $16, and I inform her that I have been patronizing this location and never have I had an issue with them not honoring what I was told over the phone. She then accepted the $11 deposit. I am SO disappointed in how not only has their customer service has gone downhill, but also how even the manager was rude so that even if I did have a complaint it would go unnoticed. This is the 3rd time I have been back and have been treated badly and for that I will no longer return. Sweetheart Bakery, you need new Management and Employee's at your Harper Woods location because they no longer look to make the process of buying a cake for a loved one fun anymore. It is so bad that they almost make you step out of your Christian character due to how horribly you are treated. read more

Their customer service is awful. I will travel far and abroad to avoid this local bakery. My specific experience was too long to notate. Here is a summary: I went in for cupcakes I chose a specific # of cupcakes for a special price. The lady packages up substitute cupcakes for 2 of my choice because she didn't have the total amount I needed. She did this without telling me. When I got home and called back to the store, she apologized yet I still asked for the manager. She said, "ma'am, I just apologized to you and you won't accept it?" I told her the apology was nice, but I want To be compensated for the wrong cupcakes. The manager told me they did not have the day old special cupcakes for me and that I would have to pay full price for the others- and she apologized too. I will no longer patronize this establishment. read more

Sweetheart Bakery, a holdout in a changing hood, is a gem! The vibe in there is delightfully old school-I was greeted with all the sights, smells, and sounds of a lively bakery with happy employees getting ready for Christmas. The cake I ordered for my man's birthday was done on time, delicious, and they even prettied it up with a message and balloons for free! There's fresh-baked bread, all kinds of cakes and desserty-goodies, and they even have a deli where they do subs and more. What struck me the most though was the feeling of fun from the employees. I was given amazing service from smiling, pleasant folks. They obviously enjoy working there, and you'll enjoy the gorgeous, decadent nibblies they crank out! read more

What happened to this place? Ordered cupcakes and even though I repeated my order three times they got it wrong!!!! Cupcakes tasted awful. More like a slab of grease. Kroger cupcakes are better. Time to find another place. read more

Decided to stop in today as a pick-me-up after my Grandma's funeral, as I was visiting Michigan after moving to Florida 6 years ago. I wanted to see my favorite bakery that my family always ordered my birthday cake from (since my first birthday) just to see how it was doing, as well as send back some nice treats to Florida. I really loved the interior changes and the staff did such an excellent job on the baked goods that I wanted to take a picture of it to show my family back in Florida, however, there was a woman (short, middle aged with blonde hair) behind the counter who very rudely shouted at a few of us (I wasn't the only one taking pics) to not take any photos. My Mother, who was also with me, explained to the woman that we were from out of town and wanted to show our other relatives, but the woman still shouted at us rudely to not take any pictures (stating that there were signs saying not to do it, though they were NOT displayed in clear view; another clerk showed it to us inside of the glass counter) and to grab a number to get in line. A few of the people, including myself was appalled and embarrassed by the woman for the way she was rudely treating us. Even though we already pulled a number, we gave the ticket to someone else who didn't have one and decided to leave out empty handed. I am very saddened and disappointed to see such horrible treatment of customers, especially by a worker at the very place that I've always admired and that inspired me to work for a bakery in the hopes of eventually working for Sweetheart. Sadly, my family and I won't be visiting there the next time we come back to Michigan, no matter how good their treats looked...we'll take our business elsewhere in town. read more

Omg! This was my very first time using Sweetheart bakery and from the time I stepped inside the bakery I got love til the time I ordered and left. The representative was very patient with me, I was trying to get her to picture my vision as well as her expertise advice for my cake and another lady helped me decide exact details & design for my cake as well and it turned out beautiful just the way I pictured it and it was so delicious my guest loved it! I never seen a cake go so fast. Thanks Sweetheart Bakery for making my birthday cake special and taste so good I am a happy and satisfied customer.. I swear Sweetheart bakery is the place for good cakes.. I will see them next year Kimberly read more

Had to get the best Carmel cupcakes in the world to take home. I have been coming to this place for years and the flavor has remained constant. The people here are always nice and never rude. read more

Sweetheart Bakery - Best bakery - Bakeries Near Me - Harper Woods, Michigan

Also, Just go to Hamtramck to get FRESH Soft Polish Bread. We have been Buying the Buttermilk Rye and Rye Bread for years when we are in the area. Also, it seems that YELP doesn't POST ALL Reviews, especially if they have low ratings. YELP doesn't make it easy to change your review or remove it. They also have NO Feedback link on their site. read more

I use to love this place but they stopped taking orders over the phone. They don't really makethe cakes how they use too. The last few times I went I wasn't satisfied read more

I have been a repeat customer for years. No longer live on the area. I ordered a birthday cake for a party. I arrived and forgot to put on my mask. I was never approached by anyone till got to the register. I was told they could not sell me my items if I didn't have a mask on. The owner said she would sell me one. I told her I would go to my car to get mine. There were several customers in the store at that time and they all had comments. Such as, if there is any trouble we will have to kick some ass. Never going back!! Not a safe environment.. read more

The desserts are good but shitty customer service ruins it! I've been here on multiple occasions and no one ever welcomes you to the store. It's like your not even there! Yesterday took the cake! I walked in, no greeting, stood there for a reasonable amount of time with employees just walking about.... Again, no greeting, not a word. They all looked pissed to be there! Newsflash: we all want to be rich but we're not! I ended up just walking out empty handed.... I won't be back for a while.... I'll visit the Cupcake Station or Guisepe's instead! read more

I have been coming to sweetheart for years now, however over this past weekend I was not happy with my cake that I ordered for my son's bday party. The cake was stale and very hard to the point where no one really ate the cake, the cake tastes like crap..the only thing they're good at is doing custom cakes like the nice designs but as far as the batter they use for the cakes is just straight up disqusting and I've spent over 50 bucks on this cake in particular. When I came in they were rude and rushed me to order and kept cutting me off as I was talking, plus when I called back to complain about how horrible my cake was I was placed on hold for 20 minutes ridiculous! No wonder the location in warren is shut down now this place isn't good anymore go elsewhere their cakes are nasty read more

For over 20 plus years my family and I ordered birthday and special occasion cakes from here. We all have left the state, but I'll be visiting the state this up coming weekend and decided to order a cake to bring back to GA with me for an earlier birthday gift for my niece. I called the Kelly Road store and Cynthia took my order. I'm not sure if it was my cell phone reception or she was hard of hearing, but she was very rude and not only that she repeated my card number - number for number out loud for the "deposit" I was required to leave for the special ordered cherry walnut cake. If I had not told my Mother I was going to bring the cake back, I would have just hung up the phone and took my chance of stopping by the store (maybe) after the rude employee I may have left well enough along and left the previous years memories be that. Do better for your customer especially after I told you I was travelling from out of state and hadn't had a cake from you all in over 9 years. read more

Best darned bumpy cake ever. You'll never eat Sander's frozen ones again after eating theirs!

Not the best area but definitely the best bakery! Has always been my favorite and has never disappointed. I order all of my party cakes and cupcakes and also have my wedding cake on order right now. The frosting is sweet without that grainy sugar crunch. You can't beat the prices either! (And while they do have a store in Warren, I wouldn't recommend placing a special order at that location. The Kelly rd location makes all of the cakes and cupcakes and just sends them out so the quality is always good, but the people at the Warren location will take your order and just fax it to Kelly. I have dealt with them twice, since I live closer to that location, and both times they have been clueless and no help!) Save yourself the headache and call the kelly location directly, they are awesome!! read more

2/13/2015 - The service of this location has gone down and I will never, ever visit this location again! I have been getting birthday cakes and other baked goods from this location for years. But when I called this morning at 10 am to place an order for Paczki's I was placed on hold for six minutes. And then when my call was picked up the woman said, "Hello." I said, "Hello." And was about to place my order when I was promptly hung up on. I called back a series of times letting the phone ring and it rang until the ringing switched to a busy signal. It took exactly six calls before I reached a human and when I did I stated what happened on my previous call. At which time another location was mentioned. And I pointed out it was the location on Kelly Road. When I told her of what happened instead of trying to accommodate me herself she wanted to throw me back on hold to probably either hang up on me once again or give me back to that rude person I started with. I will never be back to this location or any Sweetheart Bakery for that matter. Instead I will be purchasing my Paczki's from Josefs on 21150 Mack Ave., 313-881-5710. Where I will receive much better service and a business that wishes to do business with me. Their product is superior and so is their customer service. read more

My favorite bakery of all time!! The cake is moist but the frosting is soooo good. It's the only cake we will have for our birthdays. The prices are also amazing. Cupcakes for 80 cents a good size cake for $15. Also have lots of great cookies, breads, doughnuts, etc. I love this place...too much actually! read more

I have been coming to sweetheart bakery for over 30 yrs. Now for the past year I have been bringing home items that I am finding mold on. Day old donuts cakes and pastries we have found not to be day old but DAYS old. The prices are going up and the product is no longer one that I care to buy any more. Sweethearts customers service in Harper woods is terrible and are knowingly selling moldy and out dated item to their customers. This place now need to be investigated by the health department. Shame on you sweetheart bakery I have photos of items I have purchased and got all the way home to find mold some that I actually bit into. Not only do you not refund the purchase but you try to pass off another old item in replace. read more

I bought a variety of cupcakes for a co-workers birthday. Each flavor (four) were extremely dry i.e. stale?? I was sooooo embarrassed. The owner stated they were baked the day before, so my question is, are they stored in a refrigerator overnight?? I gave them two stars because I bought a birthday cake from them two years ago which was good. read more

The cake looked awful. It looked like a three year old did it. Whenever I had to call there the people were rude. I will never go back there. read more

This is the ONLY bakery I will buy cakes from. DELICIOUS. Helpful staff; always done perfectly and on time.