I have to start off by saying my family and I have been customers of this business for YEARS and I am genuinely so sad at this experience. We come in super often and always buy tons of desserts. We've also bought several cakes for special occasions. This time we decided to do a special order cake for a family members graduation. I tried calling multiple times to reach someone, but the business doesn't accept phone calls. Okay, fine. I went through their online website and filled out a request slip. I was then able to email back and forth with Melissa over several WEEKS about the cake, sizing, what we wanted etc. She told me that it was a busy time of year given Mother's Day, but that we should still be able to receive our cake. I told her that was great and tried to pay my deposit asap as I knew this was their busy season. Several days and emails went by where I did not receive a response. I finally decided to go in person to try and pay the deposit and lock in our spot, only to be turned away at the register and told to wait for the email. Finally, the email came and I was able to pay the deposit. We settled on the details of the cake with the reference photos and she assured me it would be done in time. About a week before the event I emailed her asking for a sketch or some sort of idea of what the cake will look like. She said that due to her being too busy, she was unable to provide me a sketch but gave a breakdown of what the cake would look like. I said that was fine given my years long history and trust with this business. On the day we went to pick up the cake, it looked nothing like what we imagined. There were pieces loose and broken, things coming off IN THE STORE, the book was lumpy, the scales off, the gavel looks like it's melting into the stand itself and so many other things. When I brought my concerns up to Melissa she was very dismissive. She kept telling me" well I think it looks fine" despite the numerous concerns that I, as well as my family members in the store, raised. I told her I was unhappy given the high price of the cake and the fact that it looked half assed. Her excuse was "we were busy and rushed this cake". She then proceeded to hang up on me and threw my sister's phone back at her. We then had my brother come to the store where she attempted to gaslight him as well. That was when he saw the pole broken and falling off the cake. She then FINALLY took it into the back to ATTEMPT to fix this mess of a cake and it still looks iffy. Words cannot describe how disappointed my family and I are at her actions and lack of accountability. We did not order a rushed and half assed cake. If you were too busy to do it, you should've said so from the beginning. If you did not have the skill to replicate what I showed you in the photo, you should've said so from the beginning. If you do not have the nerve to handle constructive criticism from your CUSTOMERS, then you do not need to run a business or serve the public. This ENTIRE situation was caused by her lack of communication. Once again, IF YOU WERE TOO BUSY TO DO IT CORRECTLY, YOU COULD'VE TOLD US FROM THE BEGINNING!!! There was no reason to try to rush in a cake you did not have the time for. "Oh we're usually booked out for months" . Then why did you accept my order? You could've turned us down and we would've found another baker, no big deal. Or just gotten one of the premade cakes in the fridge. But the fact that you accepted our order, took my money, rushed this cake with tons of imperfections, tried to GASLIGHT me into thinking it looks good, hung up on me mid conversation and threw my sister's phone across the counter, and couldn't even be bothered to apologize to customers who have been patronizing your business for YEARS is extremely EXTREMELY disappointing. If you want to buy anything from this business, please keep all this in mind when placing an order here. If your customer is unhappy, your response should not be to get an attitude, gaslight them, and throw their possessions. To be completely honest, her behavior is what caused me to write this review, not even the cake itself. read more