The best experience for the kiddos. The location is colorful and fun. My girls had the best time picking their colors and enjoying self care. They have amazing staff who are caring and super hands on. The phone was ringing off the hook and not once did she leave my girls side or make them wait. The boy got pedicures, but this location also does manicures and full makeovers. They will close in June so we wanted to come and visit. read more

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I brought my daughter here to celebrate her 5th birthday with her best friend. They enjoyed the spa experience and the staff were very friendly. The girls had a blast and I recommend this spot as a birthday treat for little girls ages 5 to age 10. read more

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Such sweet ladies. My kids had such a good time getting their hair and nails done. Thank you all!!!! I'm so glad I found this place.

Great party for granddaughter but be ready to pay for it! Had to still do a lot of party set up but overall party was were good. What counted was that my granddaughter and her guests enjoyed it. read more

Samya gave our little "Kpop Star" the perfect Rumi hair!! The package was amazing and the service was efficient and affordable. read more

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Visited earlier this year. My thoughts and observations. The workers there really seem like they're just counting the minutes when they can get off work. I got zero sense that they're interested in the party at all. That being said. I get it. It's a job and it's not their calling in life or something they're passionate about. So I don't give low marks for that. Just sharing for the readers to understand that you're gonna get staff that will have low tolerance for kids who aren't paying attention. The area where the kids change into their dresses is incredibly crowded. Also the place is loud with the annoying noises from other parties or patrons. The staff that give the kiddos stuff like nail painting can do a better job of sharing how to remove it. Scratch "better" but just share something period. No info was provided on that and it was annoying to deal with. Also when they do the hair, they pull the hair of the kids more often than not. I've seen guys do better job at being gentle than that so urge to do better here. It's like they get some secret satisfaction out of it almost. Last but not least. Would be great if they enforced the lining up of kiddos during the sing-a-long better. I saw kids getting slapped with the sticks they provided because other kids lined up in front of them too much. Of course the parents aren't gonna regulate cause they're Karens. read more

Samya did amazing with my daughter and really made her feel like a birthday princess. She offered options and gave her a voice couldn't recommend her more read more

Amazing experience for a birthday party a friends daughter turned 5 and it was the perfect place to celebrate, my 3 year old loved dressing up. The games and vice was great just the right amount for kids. The staff was friendly. Highly recommend for a perfect special day read more

Samya was AMAZING!!!!! we love Sweet and Sassy and the whole crew!!! thank for for helping us make awesome memorowes!!

Took a group of girls here and the staff was super timely and friendly. The girls really enjoyed themselves!!

I have been taking my daughters to this location for over ten years and typically have had a great experience. I arrived at my appointment with my 11 year old daughter and the receptionist informed me upon arrival that my 11 year old was considered a "teen" and I was going to be charged extra money for the haircut which would now be $50! I insisted that this was ridiculous and no where on their website or over the phone when confirming her appointment would I have imagined she was a teen haircut. Service has gone down at this location. I reached out to management and never received a response. read more

This was a second visit and it was absolutely wonderful just like our first. Samya cut and styled my daughter's hair exactly as she requested and was so patient and fun with her. Definitely recommend! read more

We absolutely love sweet and sassy for both my curl hair boy and my girl with hair to her waist! Samya is fantastic with them both! Highly recommend read more

The lady who charged me at the register wasn't friendly. I was charged 20% gratuity for my child's haircut and makeup. Which is wild. The music playing in the background had curse words. I don't mind pop music, I would expect a place that cuts toddler and little kids hair to play clean versions of songs though. My child had the first hair cut experience. It was an underwhelming experience for her. No excitement from staff, no welcome. No happy interaction with my kid. It was like get in the chair, mom what are we doing? I was handed a ziplock bag of hair and had to ask for the certificate. It was given to me blank to fill out and didn't include a photo which there is a circle for on the certificate. My child was allowed to pick out a sucker that came with her haircut, but the cashier wouldn't allow my 3 year old to also have a sucker. Which I thought was silly. The cashier person even said "only the kid who got the haircut gets a sucker." I would have paid for an extra sucker. There wasn't any excitement. The staff seemed sad to be there. The actual haircut was good and make up execution was good for what it was. I drove from McKinney to get her haircut here for a special experience. If you are looking for a place your kid feels pampered and special, which was what I was hoping for, this isn't the place. In theory based off the website- Yes. In reality- don't waste your time or money. This was a one and done for us. I had higher hopes. Left disappointed. read more

Automatic 20% tip added which is fine I would have tipped that anyway but when they will not allow you to use their restroom and directed you half way down the mall...THAT is unacceptable!!! I will never be back to this ridiculous place!! read more

Both my daughter and I loved Samya!! I definitely will be back loved her service! She so patient and so professional!!

I was excited to try Sweet & Sassy, but wow, does the customer service and overall experience leave MUCH to be desired. The first interaction over the phone felt extremely rushed, with the employee not even allowing me to get out what I wanted to have done for the kids constantly speaking over me and then trying to up charge for additional services. It was exhausting and frustrating. Nonetheless, booked anyway. The general vibe of the place just seems very unfriendly and unwelcoming. There is noticeable lack of warmth feels very awkward. As for the experience I booked for three children - AWFUL. What should have been a fun and positive experience, left all three in pain from having their hair pulled extremely hard, with no regard to their comfort level. It was difficult to watch, and I vowed never again. Not one of the children had anything positive to say about their time, and it's just not worth it. Avoid. read more

Service was great! Samya listened to our needs and was able to execute that for us. We will be back.

I am a long time customer. I booked an appointment for 2:30 today with SAMYA. After a text reminder, a call and an email reminder we went in for the appointment about 2:27. After the white, very heavy set woman working the register looked up my daughter's name she told me I booked the wrong service. I booked the only service listed for wash, cut and braids listed. She told me I should have booked the teen cut. A teen cut was not an option listed though and she admitted it wasn't. She tells me to wait a moment and walks over and starts talking to another stylist. She comes back and tells me a new girl can take us in just a couple of minutes. I told her our appointment was with Samya. She then proceeds to explain that I didn't put Samyas name in the notes section when I booked the appointment so she was going to try and call someone in early to take over so Samya could get us in around 3. I showed her my emailed confirmation, pictured with this review, and stated I clearly made an appointment with Samya. No where did it state I needed to put Samya's name in the notes section. At this point I asked if she could just refund my deposit. I do not appreciate being blamed for management overbooking Samya. This woman is not doing Sweet and Sassy any favors and should not be in customer service. I have to figure out a new place to take my daughter now because we won't be coming back. read more

Sweet & Sassy - Kids Hair Salons Near Me - Plano, Texas

This place is amazing! The staff and manager were so great. My niece and my daughter really enjoyed themselves on their spa day. We got the spa mermaid package and the girls loved it. We also made a scrub and lotion for an extra $10! Definitely worth the visit. Thank you ladies for making our girls have a special day! read more

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This place was filthy dirty!!! I have pictures if you'd like. I had an appointment for my granddaughters birthdays and they told me service would take 11/2 hours , it was only 30 minutes. I was horrified at the place and can't believe the health department hasn't shut it down . Everything was dirty and all the cushions were soiled!!! read more

Sweet & Sassy - Kids Hair Salons Near Me - Plano, Texas

One technician working on two girls. Mani , pedi & facial... soaked in cold water for a few seconds then only polished nails. Same lotion they used on feet was rubbed on face and wiped off with same towels they use for feet. No sanitation procedures were followed. Technician didn't wash hands when switching from feet to face. Manicure was more of a Polish change which was smeared. Over $100 in 30 min experience was such a disappointment. After reading other reviews I realized I should have taken them to a real nail salon. My 8 & 10 year old girls never want to come back. read more

Samya was super kind to us and extremely generous. I originally went in as a joke but I had a very good time. I will be returning. Great place, great service, good vibe. read more

had the pleasure of going to sweet and sassy today for the first time and let me tell you up. The cookies are phenomenal. They are all my favorite the first one I had was a chocolate chip macadamia coconut. It was out of this world! Without a doubt, it is a must must try... read more

We loved it here! I took my 3 year old for her birthday and Jessica did great with her. My daughter was a little nervous about some of the things but Jessica was patient and made her feel comfortable as the appointment went on. Highly recommend!! read more

Sweet & Sassy - Kids Hair Salons Near Me - Plano, Texas

Edit after paying if I could give 0 stars o would I was being nice giving 2 stars before. So I tipped my nail people and then when I pay they tell me there's an automated gratuity for a party of two. And amazingly now the employees that were not qualified to do nails before are now doing nails on another client as I am leaving. Every little girls dream! Such a cute place! Booked a spa package for my daughter and niece to have a mani pedi spa day on her big special day! My money would've been better spent at an actual nail salon. They were 20 mins late for our appointment and both girls could not be done at the same. I specifically asked and made sure that would be possible when making my appointment. The customer service was nothing special and they didn't care that the previous appointment ran late and that I wanted my girls together. The party behind me was so cute and and so loud we couldn't hear the nail artist in front of us. There are 3 employees not qualified to paint nails and standing around at the register one being the manager and all 3 could care less that I'm upset or that they were late or the fact that my girls can't be done together. My advice is to hire another nail tec and have less people standing around not able to help. read more

Way over priced for what you get. I spent $150 for two kids and we were there 45 minutes. The polish peels off as soon as you walk out the door. The staff was friendly but not thrilled about working there. read more

When i tried to cancel/ reschedule the appointment. They charged me $42on my card for the services i never used. Very rude customer service. read more

I took my niece in with a Groupon I'd purchased to use during her visit to Dallas. The stylist was very friendly and engaging, and really interacted well with my niece. The shop is super cute - pinks, purples, My Little Pony swag...every girl's dream. What I wish I'd realized (so take this as a tip for yourself) is that this is really an experience best suited for the 9 and under crowd. My niece is 11 and still loves little girl stuff, but she was equally (maybe more so) thrilled with the proper mani/pedi and detailed nail art that my personal salon did for a fraction of the price. All said, she loved her experience but as an 11 year old, it could have easily gone the other way. read more

Great staff and amazing service. Everyone is always friendly. Never left dissatisfied.

This used to be a great place to go but we won't be back. My daughter got an uneven haircut yesterday, and there was even a small piece of hair that did not get cut and was still 3" longer. They used to have lollipops and also used to put on a show for the kids - yes those are extras but for a $35 haircut the extras should be there. I do not recommend this salon. read more

We had my daughters 4th birthday party here and we absolutely loved it! She can't stop talking about her party! The staff was very sweet and accommodating. They made sure the girls were comfortable with everything! Definitely will be returning and having more birthday parties here! read more

Took my daughter for her birthday, and Alma was so sweet my daughter enjoy it was a fun experience for her. She got to choose everything she want! & alma make sure she was comfortable & having fun! read more

I got my bangs done there and it was hard to understand her. My bangs where not blended in with my hair and they were very aggressive with untangling my hair. she hurl my eye while she put the towel on my head. the only thing i liked was the show. she turned on the show and then turned it off because she couldnt consentrait read more

Horrible experience but it's not like that's going to discourage you from booking your little princess's birthday party here, right? Even if you're paying $400 for a POP STAR party with karaoke and your daughter can't wait to sing with her friends only to get there and be told that the karaoke machine is BROKEN. HERES AN IDEA: Use my $400 to run to Best Buy and get a NEW Karaoke machine. REALITY: Be prepared to deal with the disappointment from Sweet n Sassy breaking your daughter's heart and ruining her party. Don't worry, no one will offer you anything resembling a refund. Even if you're expecting that your $400 might get you the ENTIRE place for an hour or even HALF the place only to arrive and find 3-4 other parties in progress with absolute CHAOS and TOO FEW EMPLOYEES to properly manage a party. HERES AN IDEA: Use my $400 to hire an extra employee for a Saturday when you've overbooked yourself X5. REALITY: Mom, bring a friend or three to manage your own party. You'll be cutting your own cake, trying to keep track of the presents and constantly searching for an employee who's not trying to hide out at the front desk. Hey, you KNEW this was going to be a DISASTER and you booked the party here anyway. Admit it. Your daughter gets what she wants and you get the shaft. Sniffle. Me too. read more

Sweet & Sassy lost my business for good! Their customer service was horrible! The manager there left me speechless Lets just say the weather wasn't that great on Saturday and I had to drag two kiddos to get their annual haircut. After we checked in, they told me that FC wasn't on their schedule I called a couple days ago to confirm and we been going to the same location with the same stylist for the pass 3.5 yrs. I even have an appointment reminder card with me that has Jan 14, 2017 at 2pm for haircut and nail polish for both of the girls. Store manager didn't do anything about the situation except giving me an attitude that she will have to skip her lunch and cut both of the girls hair within 30 minutes because she has an appointment coming in at 2:45pm . As a hairdresser myself I know there is no way you can shampoo, cut and style both of the girls hair and do a fanatic job. I left a message on Facebook message about the our experience and no manager or owner contacted me back about the experience. I have asked the manager for the owners contact so that I can let them know about what happened. The manager that was on staff that day refused to give me the information and told me that I can contact corporate office instead. read more

This is a cute little "salon" for the little princesses in your life. I took my twin nieces and my daughter for their 4th birthday. All three of the girls got mani/pedi combos with makeup application, a big hit! The two ladies were very friendly and engaging with the girls. The only complaint I have is, when I scheduled the appointment I wanted all of the girls to be serviced at the same time, but that didn't happen due to staffing issues. Lastly, the girls got a chance to walk the stage and have a mini dance party. read more

This is my first time to take my girls to sweet and sassy.. the staff were nice and very gentle with my 2&4 year old. They made them comfortable.. we came for hair cut and styling as we are taking holiday pictures. They did amazing job we liked it and we will be back for sure! Thanks Samya and Teresa. read more

Great experience! Stop by pretty frequently when I'm in the willow bend mall with my nieces. They adore this place and the goodies it offers! Never had any problems with the staff as they have always been kind and accommodating. My niece still talks about the limo ride she got 3 years ago! read more

Horrible service. It's clear that they make their money off of birthday parties and that's all they care about. My daughter got a sassy cut, which comes with a blow out or a braid. However, the girl who did the cut did not dry her hair at all before braiding it. Not even a little. Her hair was so wet that the back of her shirt was soaked. I had to ask for them to dry it a little. When I was leaving, I asked for the lollipops that come with the cuts. (My son got a cut too.) The girl at the front said, "actually we're out of lollipops." She offered nothing instead, even though there's plenty there they could have done (e.g. some scrub or something). From past experience, the lollipop is usually pretty fancy and a key part of the experience. They were not welcoming at all and didn't really care about our experience. Will not be coming here for haircuts again, especially for these prices. read more