I found The Lash Lounge when I saw it near my dentist office one day and decided to check it out. I was skeptical of using a franchise but crossed my fingers and gave it a go. That was almost a year ago and I can report that overall I am a happy camper. I recommend the subscription in order to get the best value if you wear lashes regularly. I tried a few different stylists and now have Tory. I have been more than pleased with Tory, not only for her skill but also because of her pleasant nature and her level of customer service and professionalism. I was very pleasantly surprised when recently, I happened to mention a lack of satisfaction with the service received from a totally different stylist. Tory took it upon herself to follow up with administration which resulted in action that left me feeling like a valued customer. The shop environment is clean and pleasant as well and the front desk staff are always welcoming. I am very happy to have stumbled across this establishment that day when I just expected to be going to the dentist . read more

What a game changer to get lash extensions from the Lash lounge. I loved it so much. I've even joined their monthly program. Maria is a fabulous senior tech. She's fast, meticulous, and ever so sweet. The salon is set up with lounge/beds in one large room. Each bed is separated by a thin curtain. The guests are very considerate of others. They normally have nice music playing in the background so don't be surprised if you fall asleep for the hour or so it takes to get your lashes. Since I'm now a regular, I typically schedule at least two appointments ahead so I can stay booked with Maria. Front desk staff is awesome & always quick to help. I've used other lash lounge salons when I'm traveling, but this location and Maria is definitely my favorite. read more

The Lash Lounge - Eyelash Service Near Me - Frisco, Texas

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I absolutely loved my first appointment with Nesha. She was patient and gave me a detailed consultation before we started. I've already booked my 2nd appointment with her! I've also loved the quietness of the lounge. read more

I have been seeing Cindy this year and she is so sweet and amazing! I always walk in excited to see her and she gives excellent feedback and advice on how to maintain my lashes. My mom sees Cindy as well and her lashes always look super full! She has made an effort to get to know us both which makes the experience so great. read more

I'm very disappointed with my recent visit. My appointment took two hours because the technician was in training, yet I was originally told it would take about an hour. the final result was also unsatisfactory-the lashes didn't extent to the outer corners, making them look incomplete. I booked this appointment before a destination wedding so I wouldn't have to worry about my lashes, but they began falling out within two days. by the end of the week, about half were gone and they looked messy and uneven, even though I took proper care. This was not the quality or longevity I expected. read more

I had the worst experience today. I made an 9am appointment for a lash tint service with the master stylist btw and I left looking worse than when I arrived. The stylist had the worst lack of care and integrity I've ever seen. I told her 3x's that I didn't like my brows and I was told that's just what it is. And there's nothing she can do to change it. I look like something off a horror movie. Will not be returning. I just don't have time is what I was told. read more

Cindy always does an excellent job. Achieves the look I want while taking care of the health of my lashes.

Cindy is the sweetest and always gets my lashes looking right! Definitely book with her, you won't be disappointed!

Love my stylist Cindy! She always does a great job and is very accommodating when I need a last minute change to my schedule.

I had an amazing experience. Kate performed an AMAZING job on my lashes and exceeded my expectations. I was visibly overwhelmed when I looked in the mirror! I'm a new woman ‍‍ read more

Loved my lashes. I came in for a consult with Katarina because I had lashes from another salon. She was super helpful in helping me decide o. The type and volume of my lashes. I booked an appointment with her for Friday but they were able to get me in with another stylist on Monday. I got a hybrid level 2 that took about 1 hour and 40 minutes to complete including removing the old lashes. I was a bit shocked at the price. I honestly didn't find out the full price until I received the email that included the price plus deposit and tip. For some reason when given the price of $200 I assumed that my deposit would go towards that but I'd didn't. Not a huge deal because they didn't charge me to remove the old lashes and I do really like the work. Pros: the stylist was good and quick. The lashes are lightweight and I absolutely love the volume. Cons: you're asked if you want to leave a tip and a tipping guideline is on the desk by service and stylist level. I have no idea what level my stylist was so I probably short changed her a bit. Note to management: might be good to give the price and stylist level up front so there are no surprises Ana's the stylists aren't inadvertently short changed when it comes to tipping. That could potentially sour an otherwise great experience. I definitely plan to sign up for the membership. read more

I came in today for a lash lift and tint for my vacation next week and was scheduled with Haley. She did a phenomenal job! I've worked in lash studios before and have had a handle of bad experiences at other studios. I was really nervous to go in today because I didn't want anything ruined before our trip. Haley was amazing. She explained everything she was doing during the process and I NEVER felt discomforts! I've had multiple occasions where my eyes were pulled, lashes were yanked, my eyes were burning so much I would cry. Haley was gentle and approached everything professionally, she was also very cautious and asked multiple times to make sure I wasn't having issues. I already have my next appointment booked for extensions with her and I'm so excited to have found a new lash home! read more

The Lash Lounge - After. Lash lift and Tint - Eyelash Service Near Me - Frisco, Texas

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The senior stylist that worked with me was rough during the whole process. Serveral times my own lashes were pulled that I have asked her to be more gentle but was jignored. Afterwards, it felt everything was rushed and she just wanted to get me out of there asap. By the time I left the lounge and walked to my car, three lashes fell out. Truly disappointing experience considering I signed up for a membership at this place read more

The Lash Lounge - Lashes fall out before I even leave the parking lot - Eyelash Service Near Me - Frisco, Texas

Love this salon! Had a lash lift & tint and don't know how I lived without it for this long! The ladies are always so friendly and the salon is so modern and clean. Definitely recommend! read more

Great Services! Salón is very nice clean and staff very friendly. Lashes are always perfectly done! I highly recommend.

Beautiful location and fantastic ladies! I always feel welcome when I walk in. Lounge is always extremely clean and service 5star.

At 50 years old I decided to glam up my look! The results of the hybrid lashes are perfect. The ladies at the salon are professional and kind. They talked me through the process and membership plan. I thought I might be a one and done - no way - I am addicted! The look is youthful and I reduced my morning routine by about 15 min. You won't regret it! read more

The Lash Lounge - Hybrid lashes - Eyelash Service Near Me - Frisco, Texas

Been a regular to lash extensions for about 11 years- aware of care and taking care of them. My lash girl is away on a long vacation so I HAD to go elsewhere for a lash service, went to lash lounge and odd environment but front desk was friendly. Got my lashes....expensive but they worked, went back for my fill when time, the fill was way less full this go around and by the next day they were just falling off, I waited a few days to call as I had a crazy busy week with no spare time to go get them checked. I don't like to complain either so took a lot of courage to even call, I finally did a week after my appointment and I was offered $1 a lash to add to my current set. I missed the 3 day "window" for them to correct. (I get it but me living 45 minutes away with this crazy busy week I had, I missed the window of time, it's not like I'm asking about the windows of time you have to "complain" either ahead of time) My lashes are usually half the cost at my regular place with fuller sets than I ever got here. I decided this wasn't the place for me and to go elsewhere, felt like a money grab instead of customer service. read more

Ashley is they best. I definitely know quality work and she is on point. Frisco Location staff is very friendly

I got lashes done for the first time and I absolutely love them!! Great service with Keanna

I was extremely disappointed. This was my first visit, and it will definitely be my last. I signed up for a membership, but I just canceled it. This is by far the worst experience I've had with lash extensions, and I've been getting them for years. The senior stylist who worked on me didn't remove the old lashes I had from another place five weeks ago, and I even noticed a scratch on my right eyelid. I strongly advise staying away from this place. read more

Been here twice now and would definitely recommend. Kind staff, very timely treatments with high quality materials and equipment.

Cindy did a great job on my lashes! So impressed with her precision! :) definitely recommend!

As I get older I am always looking for ways to look decent with minimal time and products. Eye lashes was a big decision as I didn't want to look like I had spiders on my eyes, but was realistic that they may not look real. To my surprise they look awesome and I wear even less makeup then I did before with them done. Moriah was so amazing and meticulous with my eye lashes the turned out absolutely amazing. Thanks Moriah. read more

Simply amazing! Marisa did my lashes today and they came out absolutely amazing! She was very helpful and kind, Abby at front counter was also welcoming and helpful, i've been to many lash lounges and this one by far is the best! read more

Would give zero stars if I could. Was told one price on phone then charged double that for service. Also was upcharged $75 for a master stylist who could supposedly add more lashes and make it Fuller. Lashes didn't even look full. Had to go back 2 days later for it to be fixed. Also asked about the price and was told too bad. Definitely do not Recommend this location. read more

Marissa is AMAZING! I have been going since February and tried a couple stylists that were all very good, but had to keep changing due to my schedule. But now I have Marissa and don't think I'll ever be able to switch she is that good!!! She gets them so full and they stay like gorilla glue! I could have pushed my fill two weeks had I wanted! Super impressed and highly recommend Marissa! read more

The Lash Lounge - Lashes - Eyelash Service Near Me - Frisco, Texas

Scheduling was super easy through their website. I got a lash lift done by Haley, and she was very helpful in guiding me through my first lash lift. She made sure to understand what kind of look I was going for before she got started. The whole process took about 45 minutes, and I experienced no pair or stinging at all. She told me the aftercare instructions (not getting them wet for 24 hours) and even gave me a plastic face shield to protect my lashes if I did need to take a shower. I am so excited not to have to curl my lashes for the next 6-8 weeks and already booked my next session with her! read more

Love this lash lounge the staff is so nice and my lashes always look amazing for multiple weeks!!! I would definitely recommend this place to anyone wanting to get lashes. read more

Lucy has been doing my lashes for about 6 months. She is a perfectionist and genuinely cares about her clients satisfaction! She takes the time to wash the lash line before applying new lashes, which was never done at any other salon I've been to. My lash retention has never been better! Highly recommend Lucy! read more

The Lash Lounge - After a volume fill with Lucy - Eyelash Service Near Me - Frisco, Texas

I typically never leave negative reviews but I am just so disappointed in the experience I had. My eyes were burning the entire time my stylist was doing my full set. Yes, I understand some people can be sensitive to some glues but I've had my lashes done more times than I can count at many different locations and I've never experienced this before. My stylist didn't take the extra precautions to make sure my eyes were totally shut during the set. I could feel the glue going in to my eye each time a hair was placed. I also have SEVERAL lashes that are glued to my skin and lash line instead of my actual lashes. I won't be holding my breath that these will hold up long. This morning I've woken up with two blood shot eyes. I wouldn't of expected this from a higher tier stylist. I won't be going back, needless to say. read more

Amazing technicians, great service, great product. I've never had so many compliments on my lashes as when I've had them done here at Frisco Starwood Lash Lounge. Highly recommend to everyone to come here and get your lashes done. It is a bit pricey, but you get what you pay for. Quality. read more

Excellent service and kind team members. Highly recommend! Located in the Located in Shops of Starwood the location has conveniently Tollway access! read more

New location in Frisco. I transferred to this location soon after it opened due to inconsistent service from another location. The atmosphere is great and the staff is very friendly and helpful! All of the tables are in the same room separated by a curtain. The tables adjust up and down, including tilting to allow your stylist the best angle. Eva is the only stylist I've used. She does a fantastic job! She washes my eyelash line and lashes before applying my extensions. This never happened at my previous location. Daily I receive compliments on my lashes and how natural and beautiful they look. Eva takes pride in her work and cares about my lash health to promote continual growth of my lashes. Highly recommend this location if you're looking for a caring staff and fabulous lashes! Suggestion, always book your next appointment prior to leaving to get the date and time that works for you. read more

Totally happy with the customer service, Jasmin has been my technician. I'm new to getting lashes, so far I'm totally in love. Jasmin is quick and very sweet. If she has time she does not have a problem adding a quick tint, I feel lucky that I found a great location, with great customer service and technicians. They also provide a membership which helps on your budget. Discount on refills as well as any products you purchase. read more

Have started going here in October and been super happy with every visit. The staff is the sweetest and Marissa does an amazing job! Can't say enough good things about my experience here! They are amazing! read more

I absolutely love Lash Lounge! I've been going there for a few months and they always are very accommodating with my crazy schedule. After I had my baby I started being more sensitive with the glue an would itch them in my sleep. They gave me an extra full no charge and went above and beyond finding a glue that worked for me. I also really love how they have a system where they can text they clients. read more

I just moved to the area & needed to find the perfect place for eyelash extensions for my wedding next week. The COVID-19 check in process was seamless. They bring the paperwork to your car, then bring you in, check your temperature & give you sanitizer. Eva was very knowledgeable and helpful in picking out the right lashes for me. During the appointment she suggested a size larger and I'm so happy she did. They are gorgeous and I can't wait to come back! read more

Love it here! I've been going for a couple months now and finally became a member. Jasmine is amazing! She's so gentle and does the best job! I can't even feel my lash extensions. I honestly didn't want to put her name in this review because I love her so much I don't want it to be hard to get in lol but she's the best read more

Everyone was so incredibly nice - from Mariah greeting me when I came in to Cece who did an AMAZING job! Everyone made sure I understood the information and what was going on during my visit! I absolutely love my lashes! read more

The Lash Lounge - Eyelash Service Near Me - Frisco, Texas