The cleaning was great. They charged more than the estimate. Communication with the owners was…read morespotty.

Two thumbs up! Philly Maid Green is my go to cleaning service for my three floor townhouse. The…read morecleaners are always prompt, professional, careful and diligent in my home. I'd recommend to anyone. Bri has been a real help scheduling my cleanings around my busy schedule. Most recently, Natalie did a superb cleaning job. She took great care cleaning every surface and leaving my home infinitely better than I left it.

These ladies are amazing! I moved into my new house and could not believe how gross the previous…read moreowner had left it and I just did not have the time to get it deep cleaned myself. I was so impressed with how clean my house was. Friendly and responsive workers I would like to have them come clean regularly if they'll have me!

3 Sisters did an absolutely amazing job! Thank you! They were professional, efficient, unrushed,…read moreand careful.

I debated whether I wanted to do this review, because I got the sense the owner had had a rough day…read moreand our experience may not have been typical. First, the cleaners arrived three hours late--a job ran over, then they got lost. (I had given her the address of the complex when I booked the cleaning and she assured me she was familiar with it, but apparently not). Wouldn't have known any of this had I not called and texted to find out where they were. When they arrived in the early afternoon, The owner quoted us a final price and took payment before leaving for another job, and the other person stayed to "clean" our 2 bed (only one being cleaned though), 2 bath apartment. "Clean" is in air quotes because Cleaner #1 didn't do much during their four hours beyond clear the counters off, unplug the cable box from the TV, sweep the kitchen and living room, mop one of the bathrooms and take a long smoke break. The cleaner took a second smoke break at around the 4 hour mark and said the owner would be meeting him downstairs because he had left his cell phone in her car. 45 minutes later the owner returned, and stuck around for about 3 hours to finish the job (Per the owner Cleaner #1 went to get a drink and we never saw him again). I'll give the owner this--she is a hard worker and was pretty clearly trying to salvage the situation. (it's the only reason this is a two star review). She accomplished several times more than cleaner #1 in a little less time. However, in the interests of triage (we were most concerned about the kitchen) we asked her to emphasize cleaning the oven, microwave, and fronts of cabinets above the microwave when we saw how long it was taking, as the stove had a lot of grease buildup. She did a good job on the interiors of both appliances, but left a lot of grease on the fronts of them. I re-cleaned them both this morning, and did a better job in 15 minutes than their combined 8 hours. Long story short, I don't wish them ill, and we may well have caught them on an off day, but we won't be taking her up on her offer of ongoing cleaning. If you want to take a chance on them, I recommend doing so in a low stakes situation (not right before a party or house guests), on a day you have a flexible schedule, and to be very clear on what your top priorities are in the event they run out of time. If I were to do it again I would have told them at the start to just do the kitchen and baths and ignore the rest of the house, given they were already 3 hours late and the rest of the place was reasonably tidy. To the owner: At a minimum, I'd recommend having a performance conversation with cleaner #1. We got the sense he may have created a lot of unnecessary stress for you yesterday, and as a manager myself you deserve better.

I have never had professional cleaning done in my house before but decided to start since I do not…read morehave time to keep my house clean. I chose Touched by Magic based on the positive reviews on yelp and the website. I called and asked a couple of questions, got my quote and scheduled a cleaning. The price was decent and we were able to schedule a cleaning soon. We scheduled the cleaning for Sat at 10 am. Around 10:15, no one showed up so I called to see if she is having trouble finding the house.... no response. I called around 11, still no response. I am very disappointed in the business. There are all these rave reviews and no one showed up. Finally around 12:15, I finally get a text that there was a family emergency. It would have been no big deal if she had to cancel because of an emergency. I understand since stuff happens but it would have showed some kind of sincerity if she told me at the appointed time or before that she couldn't make it. It would have showed an effort and that she didn't forget the appointment but nothing except a text after multiple calls and a voicemail from me.

Markel was incredibly communicative throughout the entire process -- from scheduling to invoicing…read more He did an amazing job on our move out clean. Reasonably priced. Sweet guy. Very thankful to have found a cleaning service we can trust in Philly! He'll be our go to guy. (Photo: the oven is now SPOTLESS...better than when we moved in)

He was professional in the beginning and he arrived on time and began cleaning. He sent me pics…read morewhen he was done because I was not the area to check personally. The pics looked good so I agreed to pay him through Cashapp. When I arrived early the next day, I realized the house was not nearly as clean as it appeared to be in the photos. Most notably, my floors were left covered in dust and there were puddles left on my brand new hardwood laminate floors. My cabinets and countertops were all covered in dust as if they were wiped with a dirty rag. My floors looked as if they were moped with a filthy mop. My house was newly renovated from top to bottom, so imagine my disgust and disappointment when I arrived to see what he had done. I contacted him immediately and sent him photos of what he had done. He apologized over the phone and blamed on a new hire in his company. He promised to return to the property and take care of these problems personally. However, he sent another person instead and the floors were worse throughout the entire property. Additionally, the cabinets, and countertops were all still dirty, eventhough he agreed to to clean all of these things in our initial agreement. I contacted him again to let him know that the property still was cleaned the he agreed to clean and he apologized again and said he would take care of it. He never showed up again and stopped taking my calls. I paid him over $300 and I even added a generous tip. He refused to return any of my money. I always try to support local businesses as I am a local busines owner myself. Unfortunately, this is the worst experience I have ever had and I am deeply disappointed.

This is a deep cleaning task. I was not up for moving into a dirty property. It's just something…read morewhen you're cleaning for yourself and your own mess versus someone else's gunk and junk. Roberta did a fantastic job with nearly every part of the home.... We were at a time crunch with movers coming in a couple of days after a settlement. Reached out to a couple of cleaners recommended by yelp, one stood us up and really put us in a tighter time crunch. Roberta fit us in and did a phenomenal job! My favorite was the oven. I didn't think and I was not going to be use it if it couldn't be completely cleaned. I just need something functional in case we have to get a new one. She worked wonders on the oven. It looks brand new and smells amazing. The other thing I don't find time and I always find reasons to avoid are window bays or I don't even know what part of this the windowsill area that collects all the dirt from the outside between the screen windows... she cleaned every single one without a peck of dirt left.

Sonka was quick, professional and did a great job on a move-out clean in one of our properties. The…read moreplace definitely needed a deep clean after the last tenants moved out and she was able to get it into tip top shape for a great price. Will definitely be calling her again!

I had Alexa cleaning service for the first time today and left very impressed !!…read moreMy kitchen looks shiny and new and the floors finally clean of all pet hair and dust. The whole team was very friendly and hard working.

Appointment 1- on time. Appointment 2- slightly late…read more Appointment 3- very late. Appointment 4- did not even show up. If you don't have any sense of time, this is the cleaning company for you.

Living in Philly for 5 years, I wouldn't trust ANY other company. Carlos is professional and…read morereadily available for any and all concerns. I am forever grateful for their services. Well worth it. BEST cleaning service company in Philadelphia! Hands Down!!!!

I called Carlos on Monday and he was at my house on Tuesday morning to give me an estimate. I live…read morein a 3 story home in South Philly and I have 5 cats. While away all summer, my house had gotten quite dusty. He had his cleaning team at my home at our agreed time and they went to work. Olga and Zuri worked on my home for 4 hours and got every nook and cranny. The worked diligently and cleaned everything that I had requested. I have a little bit of clutter and they moved and dusted everything. I will be getting them back every other week for sure. Well worth it. Polite and pleasant and thorough !!!