Why didn't I know about Swedish Connection sooner?! I have a 2010 Saab 9-3 Convertible, "Aero" model. Love the car. Fun to drive, still get compliments all the time - especially as the years pass and some people now don't even know what Saab is - a wonderful, quirky, well thought out driver's automobile from Sweden. Had a problem with the automatic convertible mechanism. Joe knew just what to do. Listen, I've read some of the reviews here - Joe knows his stuff. He's direct, to the point, knows what to do and, believe me, he loves these vehicles. Fair price too! So happy I found this shop - was contemplating selling the girl, but now that I have a shop specific to Saabs, gonna hold on to her. Thanks Joe! He repairs that other Swedish auto too - Volvo and other makes. Thanks Joe! read more

Swedish Connection - Love my 2010 Aero ! - Auto Repair Near Me - Bergenfield, New Jersey

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This review is years late, but I have to agree with the one star group... Joe has some issues. Tells customers he has done work he has not, replaces parts unneccessarily without consulting you. I saw him tell a Woman he had done a wheel alignment that was needed... he did not have the equipment to align wheels. he's an arrogant SOB who blows up if you question him. read more

Anyone considering Joe- He's a great mechanic. Don't take his frankness and direct conversation personally- he's the real deal & will take care of your car, and knows his stuff. Happy to have found him. read more

Customer Service & Communication is a NIGHTMARE. Brought my Saab c900 in a few months ago to get a new clutch. He did a good job installing the item for a fair price. But, talking to him was horrible, unprofessional & confusion (shouting, voicemails one after another before I get a chance to call him back, and opinions about things that have nothing to do with the job at hand). He even called me one whispering, telling me he had to because he was in his doctor's office. Huh!?? This transaction only got worse after I picked up the car, and found that a tool that I had left on the front seat was missing. I call him the next day and he tells me he THREW IT IN THE TRASH. So- now I embarrassingly have to tell the friend I borrowed the tool from that it is gone, and I'm out $50 to reimburse him. He threw the tool in the trash because it was "no good". I had to explain to him that it didn't matter if the the tool was good or not- it was none of his concern! How can a mechanic think its okay to touch items in a person's care without their consent, let alone THROW THEM OUT!? CUT TO THIS WEEK ---------- I don't know what I was thinking.... but I brought the car back to him. When he had it a few months ago for the clutch I told him I needed a quote to adjust the E-Brake and to check on my Turbo. He said he did not have time that day, but bring it in the following week. I wasn't ready to bring it in until this week. I called last week, told him what I wanted done, and made an appointment. TWO DAYS AFTER I drop off the car he leaves a voicemail for me to come back to pick it up. The car is "too old" for him to bother with and he was too busy to work on it. WHAT?? He worked on the car a couple of months ago, it wasn't too old then. It wasn't too old then. It wasn't too old when I made the appointment last week. Why did it take him more than 24 hours to decide he wasn't even going to look at it? Why did the voicemail have to be obnoxious and talk about the BODY WORK the car also needs?? He's a mechanic, he does not do body work, why is he commenting on paint or a dent? Why isn't he doing his job!? How can he manage to do a big job like a clutch, but when I ask him for a price to adjust the e-Brake (not even to do a brake job... the brakes are fine... just to ADJUST the e-brake!) he decides it is too much work for him!? Finally... this is "swedish connection". There is Saab, and there is Volvo. Saab is OUT OF BUSINESS. Maybe he's going to start working on other cars, but ALL Saabs, pretty soon, are going to be "old saabs"... seems like a bad business plan to decide to throw away business when you are this specialized! read more

I brought my car to Swedish Connection, and I can say that I am very happy with the work they did there. I called Joe on a Thursday night and I was able to drive my car off Friday morning and he was able to address many of the issues I was having with the car. My car is now like a new car running-wise. They did great work and at a pretty affordable price too compared to other shops' quotes. Joe is a great guy, very friendly, and very knowledgeable with Sabbs and Volves. I will def be bringing my car back to Swedish Connection for any upcoming work needed. read more

If I could give less than 1, I would. The experience at this place was horrible. The owner screamed, literally, at us with every possible profanity and even threatened bodily harm. He also insisted cash only when that is not only not posted, but there is a sign for a discount for cash. I am literally scared that he sabotaged the car rather than fix it. Do not go here. We used him years ago with no problem, but after having been screamed at and threatened, we'll not only not go, but I was on the verge of calling the police. read more

Zero stars is more accurate. This review is late but better than never. The owner explained that his repair facility is the only one locally with the Oreo computer capabilities to service Saabs. Additionally he educated me that can inflate his prices on repairs as he sees fit and I have no choice. He was vulgar and accurate that he was my only choice! So I sold my Saab. read more

It's true about the Terrible reviews. This dud Joe is a time bomb ready to go off. Say the wrong thing and he will curse you out immediately without concern about any customer service concern. This joe cannot control himself! first time there was on July 6, 2022. This Joe is suffering from some thing because he went off on me just because I answered a question about my name on my driver license. Good luck Everyone, if he does a good job is a lucky miracle. 1 out of 6 ain't bad I suppose. lol. I glad that I withdrew from dealing with him after his ridiculous interaction. One of his answers to another complaint was only: there's two sides to every story; imagine that! WOW! If I could give Minus stars, that would be more appropriate. read more

I've been reading all these awful reviews, but I have to say that Joe has serviced three Saabs for me, I've been going to him for years, and he has never disappointed me. Yes, he is abrasive. Lots of things piss him off. He yells a lot. He doesn't hold back. Nevertheless, he is completely honest, he does great work, and he knows his Saabs. If you're patient with him and look a little deeper than his bluster, you'll find a guy you can totally trust to work on your car. read more

DO NOT USE THIS BUSINESS!! LIES,LIES,LIES!! Brought my SAAB to Joe the owner 3 times for the same window issue and never fixed the problem. Also lied to me and over charged me for replacing my side view mirror. This guy is rude, has no pride in his work and is not fit to be a business owner. Would not recommend this business to anyone. read more

I have to said , that for a reputable business that has been around for many years, I was very disappointed with the CUSTUMER service. The TRANSACTION WAS FAST AND EFFECIENT. KUDOS !!! But , After buying a $7000 car from Swedish connection; Unfortunately I had to go back in less than 30 days for a repair and had to pay extra! I don't know how anyone will feel if this happens to you. YOU BE THE JUDGE . Buy a car from a dealer that offers at least 30 days warranty! You cant trust, reputation nowadays that's the lesson I learned. cheers! read more

I've had my car serviced there once before and they were decent. I just phone them to tell them my car died, asking if there were insterested in in because I didn't think they could fix it. The owner yelled "Do you know who the fuck I am?" Then he told me to go fuck myself and my car. I had insulted his ego. Give him the kind of trade that that kind of customer "service" deserves. Pretty shocking. read more

Joey "turnkey" Vetere is a trusted source. I traveled from Chicago to NJ to buy a Saab from him i only saw pictures of. When i arrived, collars matched the cuffs, car was clean and as stated. Between agreeing to buy the car from him and coming out there the windshield got cracked, he replaced it for fun and for free before i got there, as his word was the car was completely straight. He has a dealer license so was able to take care of temp tags in situ. Joey even picked me up from my hotel. Other saab nuts feel free to pm me if you have questions. read more

joe has a terrible customer service. he does work without authorization. he is very rude and he accuses customers of being not truthful but it is him who uses used parts and blames customers for failure of repairs. read more

This is a review of a different sort. I stopped at this shop today trying to offer a service of selling shop supplies. I was greeted with the owner yelling "get the F out of my shop!!!" I said excuse me? And was yelled at again. When I told the owner that there are better ways to say this he told me to "go F myself!!" I then told him that he did not need to be an A-hole about it and told him that I hope he treats his customers better that this. After reading the other reviews I see that he treats them the same. Maybe it is karma that the car company that he specializes in has pulled out of the States. read more

The owner 'joe' is simply a con man, plain and simple, he is your typical sneaky used car salesman. Charges for work which wasn't done. Beware !!!! read more

I purchased a used Chevy blazer from Joe. He went over and above to see that I was satisfied. The vehicle was registered in NJ and until the tint on the side windows was removed it would not pass NY state inspection. Joe removed the tint (not easy) and made sure the suv passed. Very pleased. read more

Don't listen to the review from the man from Brooklyn, he is very off base regarding his comments. I purchased my Saab with Joe in 2006 and he has been servicing it to date. My daughter also had a Saab purchased through him. There has never been a moment when he has NOT accomodated me or been rude to me or my daughter. Every time I go to get it serviced or repaired, he has always made the attempt to explain the problem, take care of me immediately on site and fix the repair/s at a reasonable cost. He gets the parts in a timely manner, and answer all questions you may have. I would highly recommend his facility to buy and/or service your car. He also has tires at a reasonable rate. read more

Joe has been very helpful to me. I own a 2000 Honda civic and he has assisted me with various repairs over the years. I would highly recommend Joe to anyone, regardless of what kind of car you own or what kind of service you need. Recently, Joe had my headlights polished and they are now like new and I feel much safer driving at night. Joe is a straightforward, honest businessman who delivers on what he promises. read more

Great place and great value from a real SAAB enthusiast. Just bought my second 1994 Aero (first was in 1994). Ron got it in great shape at a very reasonable price (for a SAAB) because he knows what he's doing. read more

If you're looking for a great neighborhood shop to repair almost any car then Swedish Connection is your place. I've been servicing my cars here for years and have purchased several used cars. Joe (the owner) has encyclopedic knowledge of cars and is an expert on SAAB and Volvo. Joe will always tell you like it is and get your car back on the road ASAP. read more

Excellent service on my 1998 Volvo V70. Joe and all his mechanics were great in diagnosing and fixing any problems. Very professional and cheaper than going to the dealer. read more

I believe that I was dealing with the owner but I am not sure. I approached him politely with respect but he was arrogant and disrespectful. The owner does not own up any of his mistake. Bad service. read more

Service here was absolutely awful. The employee who answered the phone was extremely rude, unhelpful, and condescending. The staff needs to take a class on professionalism, customer service skills, and how to not come off as total d bags. read more

Unbelievably rude and nasty, and sold me a car with broken items that he did not disclose and refused to fix.

I was treated very rudely and after continued charges left with a the same unfixed retractable convertible roof. I wouldn't recommend this establishment if you can avoid it. They were not specialists or professional. The risk of getting the raw end of the owner is not worth it. read more

If i could rate this with none i would. The owner does not know how to treat customers, he is really arrogant and in my opinion, this place is a clear example of a conflict of interest, this guy's interest is not the clients, i would definitely never leave my car overnight in this place. Specially when the owner offered to change parts of your car with other cars, i really doubt where he get his parts. I ask myself where the hell he got good reviews, i guess they are fake. Be careful, there are better places than this with real customer service, not this old arrogant trying to rip you off. stay away! read more

Since the late 90s, we have bought what we call our "New-Used" Cars at Swedish Connection/JMV Motors: Saabs, Santa Fe, Jeep (used, but "new" to us!!) .... Joe and his crew have maintained our vehicles, they have never let us down, and our cars live ripe old ages! ---The work is excellent and if there happens to be something amiss after a repair, Joe makes it right. Ive popped by with a broken windshield wiper or burned out bulb, they stop everything to fix it and send me along, rarely any charge unless serious work needed. Any repairs, Joe goes out of his way to find good used parts to cut costs for us. He is upfront with estimates, no B.S, no bait/switch, turns the car around usually the same day. ---We've been going to Joe for so long now, he even contacts us when a car comes up that he thinks we might be interested in. We've rarely spent more than $6K for great used cars, getting 80-100K+ miles during their time with us because we change the oil and maintain the cars mechanics. We drive them until they are on the brink of no return, then trade in for another... My current 2005 Saab 9-5, we bought in 2010 for $5000 with 78K miles on it, its presently at 129K miles, its been an awesome car, Joe went through it so everything is in great working order, and now we're giving it to a relative who needs transportation. The likelihood that she will be able to put another 50K+ miles on this car is a reality! --Now to the people who complain: KARMA: If you give rude, you get rude back. That's all. So be pleasant, you usually get pleasant back. If you dont, walk out. End of story. ---And for those buying $10K and under USED cars: You are buying a USED car for ridiculously cheap prices. Joe and his team give each car a thorough once-over before putting it on the lot. Guess what, things are bound to go wrong with an older car, which are often unforeseeable and are not present at the time of sale. That's not Joe's fault, that is the nature of buying a used car!!! ---We look at it like this: You want a pristine warranty that will cover the cost of most repairs within a year or two? Go spend $30K for a brand new car. You'll still end up paying toward certain repairs and maintenance. ---We prefer a $5-6K car from JMV Motors, and anticipate $2-3K a year in repairs and maintenance, Some years we spend next to nothing but a tune up and oil changes, other years, stuff happens. But in the long run, we think we are getting the best possible deals and service, and will continue to go to Joe/ JMV Motors for years to come!! read more

Joe always gives me a fair price when servicing my car!

Joe, was a professional as you can get. He gave me a quote on my Saab and he was on point with the repair. My car is working great with no extra works, like other mechanics that I took my car for repairs. I recommend this place for all Saab or any cars repairs. Really, nice people and pleasant. read more

I don't know where all this negativity is coming from because I bought my car with Joe and got nothing but honesty & service and have been very happy with the car I bought. He sells great cars! I also did follow up service with Joe and found him to be more than reasonable with prices besides fixing the issue and having no issues thereafter.... I recommended my daughter to him when she was in the market for a car. She also bought a car from his lot and loves her car!! He is very accommodating & tells you the truth when asked, maybe some people don't like that! Treat people with respect and you get respect back! read more