I own four properties in Fairhope and after dealing with several other AC companies before Swinson,…read moreI've finally settled on Swinson. Can't beat their price, response time and work quality.

A gentleman came out as quick as he could just to give me a free quote. He is the only one that…read moreactually checked everything on my A/C unit and was completely honest to tell me what no one else has. I had at least 7 different companies come out and they all told me to replace the entire unit inside and out. You can imagine this is going to be at least $5000. I am very pleased with the customer service that this company has provided me and can not wait to continue to do business with them. This company made my day 100% better. If you are looking for an A/c repair company than look no farther.

Derrick was great and worked for $200 less than the cost of an estimate from a company with sun in…read moreits name. Highly recommend!

We had a new ac unit plus new ductwork installed after 35yrs out of the old one, it was time. The…read morecommunication was great from the start and we were notified well in advance of when the techs would arrive. Would definitely recommend.

My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning;…read moregot a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!!

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new…read moreair handler and it was replaced the next day.

Responsive, super friendly and reasonable…read more Text system so you know the techs ETA Good follow up after the call.

Do not use this company, they misdiagnosed my heater and told me it needed to be replaced the tech…read morehad to look up what he was doing on his phone because he wasn't sure. I hired two separate companies to take a look before I made a 10k decision..and both said nothing was wrong with my system after day cool said I need a total replacement. I also bought a air scrubbing unit from them with a 5 year warranty, less than 2 years later it doesn't work, they will not come look at it unless I pay a 60$ service fee for a product under warranty, when I spoke to then they gave me some Builsh*t excuse that it has a 5 year warranty on part then a 2 year on other parts...just stay away from this company unless you enjoy being ripped off.

Pierce (Dryer Vent Guy) is amazing. We thought customer…read moreservice was dead until we met Pierce. He contacted us multiple times so we knew his time of arrival rather than the usual window of service between 8 to 5 Pierce is very knowledgeable and skilled. We will recommend him to everyone we know because his service is worth the cost to prevent a fire.

great service! Was on time and gave me a good price! Would definitely recommend the Dryer vent guysread more

What we all thought was going to be a simple move of the grinder pump became a much more difficult…read morejob. Lots of major debris in the ground and unmarked utility lines caused significant delays and issues. However, through it all Perdido folks kept at it and always with a positive 'get the job done' frame of mine. We changed directions several times as we all worked together to find the right solutions to each problem. Eventually, they made it all work. And went well beyond to help redo the ground disruption and landscaping rework. Absolutely wonderful folks. And, just as importantly, they got the job as the lowest reasonable bid of 3. And earned every bit of it. I am very satisfied with the responsiveness, quality, and value of the job that they did.

These folks are top notch! From the office, Job…read moreestimations and installation they are the best I've ever used! Ive had the Perdido crew install new plumbing, gas lines, heating and a/c units. They're reasonably priced, doing very high quality work and have excellent communication throughout the process. Perdido Heating and Air is the only source I'll use for our home!

We have the wonkiest weather/climate on The Gulf Coast…read more That said, Estes Heating and Air have championed my unit and comfort level. Always friendly. Always thorough. Always consistent with my other friends needs. I've known the family for eons, and they are just good hard working people that know what great customer service is. Recognized by Southern Company (Alabama Power) for their high quality energy efficiency, I'd use no other int his area! USE EM! You'll love 'em! Ray

I purchased a 1 year contract for routine maintenance on my AC where they check it twice per year…read more An Estes technician "accidentally" came to provide routine AC maintenance about 1 month before the contract renewal date. I did not intend on renewing. Instead of admitting they made a mistake - they charged me $300 for the maintenance visit (that I did not request or approve). This company is money hungry and will rip you off if they get the chance.

IMPORTANT ! We are in Mobile AL not Pendeton SC. Sorry for the typo…read more Big Bill's, in the person of co-owner Angie, has been our number one go-to when we have a problem with our fridge, disposal and so on, for a long time and this recommendation is well overdue. A few days ago our double wall oven stopped heating up so we couldn't use it. Angie quickly responded to our cry for expert help, removed the oven from the wall (without any help and it's heavy), and swiftly diagnosed the problem - a loose wire. Fixed. We recommend Big Bill's without any hesitation and say "Thanks again, Angie ! You provide a 5-star service".

Don't waste your time!…read more Called for an appointment on Monday, March 10, 2025, for repair of my dishwasher (not functioning) and oven needed a new light fixture, and was given an appointment for "before 1:00 pm Thursday" (3/13). At just before noon on Thursday I received a voicemail message from Angie at Big Bill's indicating she was enroute to my place for the scheduled appointment and to call back to confirm receipt of her message, and which I did within a minute or so of the missed call receiving the message, leaving a voicemail myself that I had gotten it and was awaiting her arrival. When Angie arrived she asked the problem and I repeated the problem from what we discussed Monday when I made the appointment. And, since she was unable to get the dishwasher out from under the counter I did it for her. After only taking down the data plate information for each appliance Angie said "We'll have to see what he says" (without being more specific who he is) and "I will get back with you tomorrow". At this point several facts should be noted: 1. I tried providing Angie with the data plate information when I made the appointment but was told it was not necessary. 2. Angie left the dishwasher completely pulled out from under the counter when leaving. 3. I never received the promised follow up call after Angie talked with "him" the next day (Friday) as promised. 4. Angie seems to think it's perfectly okay for her to park her service vehicle in such a manner that she is blocking my neighbor's driveway (see attached photo from my security camera). Again, absolutely nothing was done other than taking down the data plate information for both appliances and leaving my dishwasher out from under the counter for me to put back. Because of these facts and circumstances I can't recommend Big Bill's to even change a light bulb.