I purchased a 1 year contract for routine maintenance on my AC where they check it twice per year. An Estes technician "accidentally" came to provide routine AC maintenance about 1 month before the contract renewal date. I did not intend on renewing. Instead of admitting they made a mistake - they charged me $300 for the maintenance visit (that I did not request or approve). This company is money hungry and will rip you off if they get the chance. read more

Two technicians, three parts and over $2000 spent in 3 visits since mid August. These folks do not have any idea how to find a root cause and address it. Unit in question is still operating at less than designed and set temperature defined. Very unhappy with this company. Beverly read more

I bought a 2018 Rheem 2.5 Heat Pump from Estes H & A. I have been having what I thought was trouble out of my thermostat, so I bought a new one, but continued to have my heat pump run all night when it went down in the 30's about a week ago. Thinking that I needed a checkup I called, and they told me it would be $159.00 for a service check, I told them I could not afford that, and they said well right now we have a special for $79.00, which of course here at Christmas was great. So, believe it or not over night, I got up the next morning and the heat was on but when I went outside, I noticed that the unit outside was not running so went back inside and saw that it had gone to Emergency Heat, I switch it off, not thinking that it would be the unit outside, it was only 5 years old plus it was under warranty. Service man came out and I explained all to him, he came inside looked at my furnace and saw that the thermostat was working and went out to his truck, came back he told me that he would have to check the unit and that it cost me $131.00 more, wow, not knowing exactly what to do, I said ok, so all he did was walk out back took the fan off of the top, spayed soapy water on a brass pipe and said there is your leak, then he said to fix it, it would be $2,910.00, but later said he made a mistake and it would cost $1,854.36 to repair. I fell over, needless to say I could not fix it, I am now living with space heaters, all in all it cost me $210.00 that day and he told me Merry Christmas and Thank You went he left. Very disappointed in Estes and like I said I got a government loan to buy this unit 5 years ago. Oh, by the way the warranty does not cover the high-pressure switch or the freon, and it needs 8 pounds of freon. I am retired on a fixed income, and I am 81 years old, I live by myself, they did not care. VERY DISPLEASED WITH EASTES TO SAY THE LEAST. THEY GOT THEIR MONEY FOR SERVICE CHECKUP. THEY DID NOT WANT TO HELP ME IN ANYWAY EXCEPT TO FIX IT AT $1,854.36. I do apologize for this being so long, but people such know. God Bless All. read more

We have the wonkiest weather/climate on The Gulf Coast. That said, Estes Heating and Air have championed my unit and comfort level. Always friendly. Always thorough. Always consistent with my other friends needs. I've known the family for eons, and they are just good hard working people that know what great customer service is. Recognized by Southern Company (Alabama Power) for their high quality energy efficiency, I'd use no other int his area! USE EM! You'll love 'em! Ray read more

I have used Estes for many years and just recently on two projects. There technicians were professional and courteous and were very eager to explain the issues and take care of them. I would recommend their service to anyone. read more

I have used Estes for many years and have never been disappointed with their service. Just upgraded to Bryant heat pump and am amazed at the performance. Never hear it run and temp and humidity stay constantly comfortable. Love their service and people read more

I have had a bad experience with Estes. I have experienced much low quality workmanship from their workers and my coil is bad on my inside unit now. One of their workers told me the system was initially wired backwards, damaging the system when they turned it on. read more

Installed a new AC unit in my home! Cools much better and saves me $100 a month on my power bill!