Grateful for Keith AC!! After coming home to an 85 degree house last Monday, Jase, the technician…read morecame out on a holiday and restored our A/C with a new sensor. courteous, professional, efficient...he saved us from a sweltering night with no a/c!

We had our AC units replaced in Oct of 2024. 1 yr. 9 months ago. Kieth says they have a 2-year…read morelabor warranty. Last week I noticed stains in my living room ceiling. I went up to the attic to investigate and found the water was splashing out of the pan onto my ceiling. I called Keith AC who sent a local guy by at the end of the day. I shut the unit down before the call. 97 outside that day. JT the tech showed up in the afternoon. Explains the unit needs to be centered in the pan. Two techs show up the next day. They investigate. I ask what they found. They said the unit was not in the pan properly and the water was allowed to escape. My secondary pan did not fill with water. The tech asked me if JT changed anything on the switch. I informed him JT said he wiped some stuff off the float. I told him JT blew the drain out from the top. I informed him I vacuumed the line from the bottom and cleared alot of clear junk. He had his assistant pour some cleaner down the p trap. I informed Eric that the installer had a terrible time getting it drain. Stay another hour trying to get water to drain. Eric agreed that he could understand why. The 40-foot drain was up and down and could not drain properly. After talking about the initial salesman saying he would recommend taking the drain out the east wall, which is under 10ft. Eric decided to take the drain out of the east wall adjacent to the drain for the secondary pain. Once that was completed the drain no longer dripped like before, it had a steady stream. Everyone was happy with the discharge, and we all agreed it should have been left the way it was just dripping. To shorten the story a bit, I called to get warranty repair. I was sent to John the foreman. He says he would send to the owner who will be back Monday. Waited til Wednesday, no calls so I called back. Later in afternoon, Matt the owner called back and says he saw the pictures and cannot know who has been in the attic since the install. I assured him no one went to the attic connected the brand-new unit to 25-year-old drain lines and rewired the cut off so the unit would not stop running when the pan filled with water. I asked him to talk to Eric. It is not an expensive repair, but to blatantly say I may have contributed to the failure is ridiculous. 1. The unit was NOT correctly placed in the pan. 2. The unit was connected to a 25-year-old drain line that was not to spec and was problematic with the old unit and I absolutely explained that to the installers as well as the 25-year-old refrigerant copper lines were used. (How long before they fail?) Same thermostat wire was used that was 25 years old as well. 3. The outside unit was placed on the existing 25 yr old slab that has sunken into the ground. The unit is not even. You can see that by eye. 4. The unit is less than 18 inches from the side of my house. 5. The cutoff was not wired correctly upon install, verified by the technician that rewired it. Yet the owner wants to say they will not cover repairs because they do not know if I have down anything in the meantime. Kieth air never called for a 1 yr checkup like they said was part of the deal. JT came by one time after the install because the outside unit was making noise. He tightened a few screws. You do not take a 25-year-old unit out of a house and put a brand-new unit in but keep all the plumbing from the old unit. Why would you? Save time or money? I am within my 24-month labor warranty. I cannot believe I am having to do this over what should have been a professional job. Looks like the owner trains his people to cut corners and mix words. I hope Matt Kieth calls back and owns up to the mistakes of his company. I really do.

regular maintence, excellent service, knowledgeable-friendly techs. If there is a problem it is…read moreexplained and solved. There are reliably on time.

I have used Farnell for over 10 years. Service has always been great. Each year the technician…read morelets me know the status of the units. As we approached 19 years of age, he suggested the units were nearing failure. I learned that Costco had a special on LENNOX units and Farnell's staff planned tge installation to account for the weather, got both units installed and I got a 15% refund from Costco. The new SEER 16 units have resulted in a 15% reduction in power bills in spite of Alabama Power price increases.

These guys were awesome. I had an electrical emergency and they were the only ones to respond the…read moresame day. They showed up and gave me a quote that was far under my price range and showed up the next day to do the work. Everything was done and cleaned up with in 2 hours. All three electricians were very nice and friendly.

This company wired our house and set up our whole home generator. We have dealt with them for over…read more5 years and watched their service go down and their prices go up. Three weeks ago we asked them to come out to fix our generator. They could not come right away so made an appointment for the following week. On the day of the appointment they did not come, nor did they call. We had to call them. We called and they could not come out the next day so we scheduled for the next week. Being proactive, we called them on the day they were to come out, and they said once again they would not be able to come out for that appointment. When they finally came, they charged more than they said they would charge for the trouble shoot, $280. They were to get the price of the parts they needed to fix it and call us. They did not call us, we had to call them. They said that we would have to pay for the parts he thought would be needed even if it turned out they were not needed. They charge an hours worth of labor for every drive out to the house. They are undependable in their scheduling and with what they say it will cost for a troubleshoot.

I have been using Climate Control for over 25 years. I've never done a google review, but Donnie…read moreand Stella did such an excellent job today, I felt a need to post a review. They were kind, patient and demonstrated expert skills to fix my reason for calling them. Highly recommend Donnie and Stella. They are the best.

Scheduled an appointment online for an HVAC issue estimate. The online web site scheduled me for…read more8pm to 11:59 pm. Phone messaging stated the serviced 24 hour a day. Appointment confirmed via text. No one showed, no one called and appointment was done before the office closed. Poor business practice

My mom's A/C went out on one of the hottest, most miserable days of the year. After calling several…read morecompanies, Grayson was the only one able to come out quickly--they arrived about an hour after I called. Our technician, Bryce K., was incredibly professional, friendly, and knowledgeable. He diagnosed the issue and had my mom's A/C back up and running in about 30 minutes. I can't recommend Grayson enough. Bryce is a tremendous asset to the company, and the outstanding service we received was greatly appreciated. Price was comparable to some previous work I had done on a similar issue at my home, so that was good to see as well. Thanks again for the quick response and excellent support!

I have researched whole house generators for over a year. A former coworker recommended Grayson as…read moreshe and her husband purchased one years ago from this company. After reviewing my research I decided to go with Grayson and have not been disappointed. Each step has been professionally done and when I call the office all of the team exemplifies what great customer service means. When it comes to major home projects, my parents taught us, "cheaper is not always better ".

Good people. We had an issue with a warranty call but after a bit of confusion the owner reached…read moreout and made it right.

My air conditioner was staying on 24-7 and blowing warm air. Contacted 5-Star in a Tuesday morning;…read moregot a "diagnosis" that afternoon, parts ordered and installed Thursday morning. PLUS they determined that some parts weren't needed, so no charge in those! A dishonest company would have just installed anyway, so I really appreciate their upfront and trustworthy work! Also great on communicating when techs were on the way, etc. Highly recommend!!

Fast, friendly and reliable team. They show up when scheduled and prices are fair. We needed a new…read moreair handler and it was replaced the next day.

Derrick was great and worked for $200 less than the cost of an estimate from a company with sun in…read moreits name. Highly recommend!

We had a new ac unit plus new ductwork installed after 35yrs out of the old one, it was time. The…read morecommunication was great from the start and we were notified well in advance of when the techs would arrive. Would definitely recommend.