I decided to give burn a second chance, considering my gym is still closed due to covid…read more
In December 2020 a friend reached out to me stating they had a promo 'bring a friend for free'. So i tried it & decided to give it another shot. My experience was the same as 2018, and i was happy to see that there were very few people in classes (usually less than 7).
The trainers are all different, not the same quality as before, still just rush thru the WODs.
The gym advertised 1 month for $69, so in January i signed up for it. The gym heavily advertises to sign up for focus meetings, which is fitness assessment. I signed up for it, and received a confirmation email, upon arrival first i was told i was not in the system, later i was told they had double booked, and long story short i was not able to do it. My schedule is tight due to work, it was really tough to be there on time, and the fact that my appointment was not respected was unfortunate. The staff doesn't seem organized, or customer serviced focused. I complained on site, all i got was attitude and 'sas', despite the fact it was their bad..
anyway..
Upon arrival, you check in via iPad, my first two weeks of January, were fine (January I paid for the $69 special). Suddenly, upon checking in, the screen started saying 'unpaid see front desk', along those lines. I did and I requested that to be corrected, as I did pay.. and once again, attitude, sas and rudeness stating 'i had done two trials, i was not supposed to, but whatever, they would still allow me to attend'. I was invited in December by a friend, and I did pay the full month on January. I didn't really get any fine print with details.. so my last two weeks were annoying & uncomfortable as every time i checked in i had to basically show my payment receipt to the front desk (unnecessary), as they never corrected the check in process...
considering my gym (TruFusion) is still closed, I would have signed up for a few months at burn paying regular price, i had those intentions... i was surprised at how the customer service dropped.. when the gym was managed by Jennifer the staff was always very nice and welcoming.. and the trainers, (with the exception of Ben, and patrick) don't seem that focused on helping or correcting posture.. i wonder why one of the girls teaches & walks around barefoot? Kinda gross.
Tip: do not wear light colored pants, if you do floor work, your pants will get very dirty. I wore some peach colored pants and were very dirty afterwards..