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    Body Matrix

    3.0 (2 reviews)
    Open 5:00 am - 9:00 pm

    Services - Body Matrix

    Personal training

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    8 years ago

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    10 years ago

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    LEGACY

    LEGACY

    (15 reviews)

    Nothing but great things to say about this place. My wife…read moreand I have always been the type to open a gym membership, pay for it monthly, show up for a few days, and then never touch it. This place has not only changed our routine, but also gives us the motivation to keep coming back. The staff/coaches are great! We really feel right at home every time we come in, and they know how to push us to get our full potential. This has become a lifestyle!! Thank you to David, Nick, Karen and Jay! Thanks to you guys this isn't just a New Year's resolution, but a lifestyle change!! #NoDaysOff

    I never thought I would leave a negative review, but this experience definitely deserves one…read more I signed up about a month and a half ago and had no issues until this past week. During a typical workout, I was exercising alone at what turned out to be a double station. When I finished, I realized it was a shared setup. I assumed the next person would simply use the other side so I could complete my final exercise. Instead, a woman approached me in a very aggressive tone and demanded that I move so she could use the station I was on. I calmly explained that I only needed one more exercise and then the machine would be all hers. She refused and began calling me names, repeatedly saying, "You're always a bitch," while calling the trainer, Karen, over for backup. I stayed where I was because I had done nothing wrong. The woman eventually moved to the other station, but she aggressively pushed the machine in anger. I then explained to Karen that this behavior was completely out of line and that there was no reason for me to be disrespected or spoken to in such a hostile way. Unfortunately, Karen minimized the situation, saying it wasn't a big deal and that she didn't want this happening in her class. She suggested we just move on. I felt the situation was being brushed aside, possibly because she has known the other two women longer than she has known me. During my conversation with Karen, the other woman's workout partner, Tania, approached and began insulting me. I told her I was not speaking to her, and she responded, "You don't know me, you need to be careful." I perceived that as a threat. At that point, I informed Karen that I would be filing a police report. Again, she minimized the situation and told me not to do it onsite, adding, "I'm not your parent, I can't tell you what to do." When someone makes statements like that during an argument, it should not be taken lightly. As staff, Karen should have handled the situation professionally instead of dismissing it. The police came, and I filed a report. One of the women later told Karen she felt sorry for ruining her pre-Valentine's Day. Perhaps next time she should manage her anger better. The other woman stated she was a paralegal and "knows the law" as I was leaving, which felt unnecessary and intimidating. After speaking with a few friends who previously attended this gym, I felt leaving this review was important so management can improve how situations like this are handled. Later that afternoon, Karen called to inform me that my membership was being terminated because things "got out of line." I do wonder whether the other two members' accounts were also terminated. I proceed to explain this lady insulted me and called me "bitch" which Karen said is not a big deal when someone calls you that you move on. I am sorry what? I left a message for the manager, Payton, whom I met when I signed up, but I have not received a response yet but I was able to speak to wife about the situation briefly and she assure me he will get back to me. Again still no response from Payton. Based on this experience, this gym will not be getting my money again, and unfortunately, this is the review they earned.

    Body Matrix - gyms - Updated May 2026

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