Did a great job resizing and polishing my ring. Fast service too. Hidden gem in Planoread more

On a scale of 1 to 5, if I could give David a 10, I absolutely would! David transformed my wedding…read morering by incorporating my original engagement diamond and my 10-year anniversary diamond into a true masterpiece. He was incredibly patient and kind throughout every step of the process. Even when I changed things or took extra time deciding, he made sure every detail was exactly what I envisioned. David, thank you for making this such a wonderful experience and creating something so meaningful. I will be recommending you to everyone I know!

Came in just planning to fix my ring... left with my husband getting an upgraded wedding band and…read morewe picked out my upgrade as well! Daniel was incredibly patient, informative, and honest. He took the time to explain everything, and made the whole experience fun instead of stressful. Excellent customer service, beautiful selection, and people who genuinely care about helping you find the right piece. Highly recommend!

Thrilled. Used Yelp for an open ask to jewelers to help resize a sterling silver ring. This…read morebusiness responded first. Their staff was so warm and kind to help me make the right call on the new size. The ring came out perfectly sized and bonus it was polished like new. Despite not making a big expensive transaction everyone treated me with great care and service. Highly reco for repairs or purchase.

I don't know where to begin. They are just excellent. Probably one of the best jewelers I have been…read moreto in the nation. Excellent service. My husband bought me a 23rd diamond ring Anniversary Wedding Band. I found Javeri on Yelp. I like that it is 5th generation owned, and women owned. I told them about our Anniversay being the 20th (the next day), and even during holiday madness (5 days before Christmas), they made it point to squeeze me in for resize up 3 sizes in platinum band! Super friendly. Excellent customer service. Excellent pricing, very affordable. They will now be our neighborhood jeweler going forward. They do custom pieces too. They have an in house jeweler or 2 on staff. So they can do everything in house. So happy with them.

Great neighborhood resource for the purchase of new, restoration of existing and repairs. LaDan and…read moreAleena are great to work with and I appreciate their attention to detail. Local family business with global knowledge!

I have followed Marc Samuels Jewelers on insta for several years. So when I needed to have a high…read moreend watch serviced, I took it to them! They sent it off to their watch "expert" who proceeded to return it stating that it was "not authentic". I purchased this watch for my husband 32 years ago for our first wedding anniversary. I purchased it from a three generations established jeweler in Charleston, SC. I have the original paperwork, box, hang tag and lapel pin that came with my original purchase. The salesman who helped me was even surprised! He was very polite I must add. But he referred me to the manager who simply dismissed me by stating "why don't you get a second opinion?" I left feeling very angry and embarrassed. I might add that I am a high end watch collector. And although they have several beautiful timepieces at Marc Samuel's and the salesperson who helped me was very soft spoken and kind, I will not ever go back. Partially due to the manager's dismissal of my situation and secondly due to the fact that if their repair person cannot effectively recognize a 32 year old Breitling Jupiter Pilot watch, then maybe he shouldn't be repairing their customer's high end purchases.

I have had to go back multiple times to get my jewlery and they keep promising to call when it will…read morebe available, but they first replaced a clasp on my bracelet with the WRONG COLOR and promised that they would make it right although they have failed communication and I am very unhappy with the customer service that I was provided with or lack there of. AVOID THIS PLACE

I've waited 5 days to decide to write this review. Over the last couple of weeks I've taken in…read moreabout 10 pieces of jewelry to be repaired, restrung, resized, cleaned, etc. Two sets of pearls restrung, multiple rings resized or repaired, earrings repaired, tightening of prongs, cleaning, etc. resulting in about $1200 in costs. I also took several pieces of gold jewelry to be sorted by karat and examined to be sold. When I got the offer for the gold it seemed like it could be a very low offer so I had my son pick up the pieces and bring them home. I still had 2 rings to pick up from that point and when I nice MAN called and said they were ready I went to pick them up. I was greeted warmly by Irena (one of the nicest people you will ever meet). Roluca Cohen (the mgr. who had helped me with all of it originally and who gave me the gold offer) was there helping another customer. As Irena was checking me out, my balance was $100, Roluca pipes up, in the middle of helping her customer, and says, "she has a balance!" Irena looked at her a little shocked and back at me. She seemed embarrassed by what Roluca said. I just held up my hands in a shrug. It was insulting. Did she think I was going to abscond with my rings without paying the $100 balance? It certainly sounded like she was concerned. I had planned to have all my other gold rings sold and the stones made into a specially designed ring but I will no longer do it there. I won't patronize their store again. All these positive reviews about how nice "Bob" is with which to work? I never saw a Bob. Maybe he was a previous owner. I'm unsure. I don't know what Roluca's issue was but what started as a positive experience a couple of weeks ago ended so negatively. As my family says, I'm too trusting in the sincerity of some people. This was probably one of those times. FYI: I got a much higher offer for the gold elsewhere.

Very disappointed in their customer service! I have bought 4 rings, the last one was just 4 months…read moreago to the tune of $1000.00. I have also purchased 4 bracelets and a chain. The chain broke, o ring that held chain to clasp opened up. I took the chain in to ask them to put the o ring back and squeeze shut. I was advised that would cost me $30.00 as it needed to be sodered. i have arthritis in my hands and am unable to hold the tiny pieces with my hands. I went to my sisters (who also has purchased many of jewelry from them) and the 2 of us were able to put the necklace back together. We are both disappointed in their customer service and have both decided to no longer shop with them. My suggestion, go to Diamonds Direct, much better customer service, quality and price.

great customer service and education on gems and custom made jewelry. They are experts in the field…read moreof gemology and gold and silver. Repaired my 18 k gold necklace

My husband and my wedding rings were highly need of repairs and Kyle and his team were very…read moreknowledgeable and professional as well the cost was very reasonable. Our rings are beautiful now and very sturdy. We would highly recommend Kyle's Jewelry!!

Village jewelers is amazing! We have used them for everything. I recently went in with the intent…read moreof trying to redo my wedding ring and he knew exactly what I wanted. His pieces are great quality and he uses only great quality diamonds. I'm so happy I found them and we will forever keep using him.

Brett is fantastic!! I went to plenty of jewelers and never got the warm feeling I had with Brett…read more My entire experience here was perfect and my fiancè really enjoyed working with him as well. Our go to jeweler for everything and have referred several family members and they love it too!

Happy customer chiming in. I didn't realize there were so many positive 5 star reviews when I…read morestarted shopping there. But now that I've experienced two positive shopping experiences. I can say without a doubt agree on what other reviewers are saying. Customer service is top notch and their watch department is fabulous. I had no discomfort or reservations in purchasing high dollar items. Will certainly be back.

I stopped in to see if I could get my Rolex watch polished . The man I spoke to was very rude. I…read moreasked him if I could get my watch polished. He said it would be at least six weeks. I asked if he had a list I could put my on and be contacted later to bring it in.He said, "no you leave it here and it might be 6,7,8 weeks". I said "you're kidding". He then barked back "that's how we do it, take it or leave it!". Needless to say I walked out.

AK and his team are ABSOLUTELY amazing. From the minute you walk in, their goal is not to sell but…read morefor you to get what you really want. I never felt rushed or pushed but felt comfortable and felt like they had my best interest in mind. Will DEFINITELY buy again from these ppl. Love LOve LOVEEEE!!!

Fair a friendly people we felt like we got a good value for our money…read more ...................... !!!!!!

Absolutely. They gave me a great price for a Cartier ring I no longer wanted and have a lovely…read moreSelection.

Christian was so helpful and attentive with the authentication and sizing of my new watch. So…read morepatient and helpful! I am very grateful and cannot recommend enough