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Swamp Rabbit Moving

3.5 (15 reviews)
Closed 8:00 am - 6:00 pm

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Avoid Swamp Rabbit Moving Company at all costs. This was, without exaggeration, one of the most stressful and expensive experiences of our lives--and entirely due to Swamp Rabbit Moving Company's incompetence and dishonesty. They never sent anyone to our home to assess the size of the move or the items (even though the move crew later told us that they always send someone out to quote homes with basements). Unsurprisingly, the job was severely under-quoted, and we were hit with substantial, unexpected additional costs once it was too late to do anything about it. They were completely unequipped to handle a move of this size, and it showed. When our belongings were finally delivered after several months in storage, opening the trucks was shocking. Items looked as though they had been thrown in haphazardly, with no care or protection. Furniture was damaged, items were broken, and many things were outright ruined. To make matters worse, the delivery crew immediately began blaming the original crew and offering excuse after excuse instead of taking responsibility. We also discovered that the original crew had falsified documents claiming many of our items were already damaged--documents we were never shown, never agreed to, and never signed. That alone should be a massive red flag for anyone considering this company. Another note about our final delivery crew- they did not show up within the time frame they had given us. I finally called to track them down and they told me they were still having breakfast and would be there in a while. When they showed up, they did not have any water/drinks with them at all! It was the middle of August in the south!! They were expecting us to provide that for them, but we had not even moved in to our house yet, so why would they expect us to have groceries?? Luckily I did have a few waters there, but then I had to call my parents to bring us more. They delivered so many things to the wrong rooms. I spent days/weeks moving things to the correct places and couldn't find things I needed for way too long. For example, they put a box of makeup in the workshop side of our garage. I didn't find it until over 2 months later!! They also asked for a tip multiple times at the end of the move. We were so upset about the amount of items ruined in this move, which they again, just blamed the previous crew or argued that it had to be already damaged before they moved it, and then expected to be rewarded. We submitted over 80 damaged items, many of them completely destroyed. Rather than taking accountability, Swamp Rabbit Moving has made the claims process as burdensome as possible. They require multiple photos per item, and if they might approve the claim, they then expect receipts for household items before reimbursing us. Who keeps receipts for everything in their home? This is an unreasonable and unrealistic demand designed to discourage legitimate claims. We have spent weeks of our own time documenting damage, chasing paperwork, and jumping through hoops--all while trying to unpack, move in, and recover from the chaos they created. The company has placed every ounce of responsibility on us, despite the fact that we paid them specifically to ensure our belongings arrived in the same condition they left. If your belongings, your time, or your sanity matters to you, do not trust them to Swamp Rabbit Moving Company. A moving company's most basic obligation is to safely transport your items. When that fails--and the company then dodges responsibility--you're left asking: what exactly did we pay for? BTW everyone in management is fully aware of how bad this move was and I have given them adequate time to remedy the situation before leaving this review.

I selected Swamp Rabbit Moving because of their excellent reviews and was willing to pay their premium prices. Having just restored our home after a fire, we didn't want to risk inexperienced movers handling our belongings or damaging our newly renovated home. While about 80% of our move went smoothly, several significant issues occurred that I cannot overlook: - A mover placed a heavy laundry basket directly on top of my expensive LG monitor, causing a deep screen scratch - Crew members pushed heavy boxes across our new hardwood floors instead of lifting them, causing visible scratches - They packed all our shoes together in a single box regardless of cleanliness, including $200+ motorcycle boots with dirty running shoes - Our aloe plant was killed by wrapping it too tightly during packing - Our Le Creuset cast iron pot was cracked after being placed at the bottom of a box with insufficient protection and other heavy cookware stacked on top - During unpacking, clothes were not organized as requested despite specific instructions - They forgot the TV stand during the move, requiring an additional trip to retrieve it - One mover wore heavy cologne which was quite overwhelming in our enclosed space When the monitor damage occurred, the lead mover immediately called his manager and promised they would "take care of it." However, when I filed a claim, they denied responsibility for the monitor, shoes, and plant damage. After several back-and-forth emails, they agreed to cover only some items, but pressured me to sign an extremely restrictive contract that would prevent me from sharing my honest experience. When I refused, they reduced their offer to just the floor repair and $0.60 per pound for the damaged items and - nowhere near the replacement cost. I even contacted the owner, Chris, hoping for better resolution. Instead, he gave me a 24-hour ultimatum to accept their terms or lose the offer entirely. Throughout this process, it became clear they were more concerned with protecting their reputation than making things right. For a premium-priced moving service, I expected much better training, care with our belongings, and a fair resolution process when things went wrong. I'm thoroughly disappointed with the way Swamp Rabbit Moving handled this situation.

The Crew

Today 3 guys from Swamp Rabbit Moverz packed up all our townhouse belongings to move to storage. It was a last minute move when the house we were buying fell through. Everyone from the office was very helpful. The guys who came to pack, Zak. Ty and AK were a pleasant and efficient group. We feel very good so far, and look forward to the move to storage and return of our things once we get into a new house

Michelle M.

These guys are amazing! Not only were they professional, punctual, and communicative. They wrapped all of my furniture in blankets and shrink wrap, and they moved everything fast and efficiently with care. Not to mention, these guys were so funny! They had me laughing so hard and made the whole experience fun! I HIGHLY RECOMMEND SWAMP RABBIT MOVING! I will never use any other company.

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12 days ago

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29 days ago

Just obtained a quote from them and it was over $3,000 for a 1,500 sf house and not all that much furniture or boxes. THAT IS INSANE!!

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Review Highlights - Swamp Rabbit Moving

They worked quickly bringing down my original estimate!

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All My Sons Moving & Storage

All My Sons Moving & Storage

1.4
(210 reviews)

I have been asked to repost my review and a follow up on my experience with the company. A rep from…read morethe Customer Experience Team, Marie, reached out to me by text on March 2, offering apologies. She also wanted to touch base with a call at my convenience. I spoke to her and told her of the unprofessional treatment I received from the time of delivery to the exit. She stated she would speak to the operations manager and send me a release form for reimbursement of damages, etc. That has been done and I received acknowledgement of the form being received. I now await the next step, as told by Marie, for the compensation to be received.

I booked a move with them and put a deposit down. They confirmed with me that they absolutely had…read morethe availability. They said they would call me 3-4 days before the move to go over details with me, that never happened. I finally called them a few days before the move, where someone immediately and very rudely told me that they couldn't move me. They said they were booked up, and didn't have the men. Another guy then tried to tell me that it was an "IT issue" with their central office, not their fault so they couldn't do anything. Through trying to complain about this issue, I was connected back to them and spoke to somebody else. This time his excuse was that a "truck broke down" after I scheduled my move. I do not believe a single one of their ever-shifting excuses. Sure, they're giving me my deposit back and "taking responsibility", but none of that helps me when I have to be out of my place in less than a week. He just kept insisting that someone else can do it (and would not listen when I told him that I did the legwork already and that wasn't true). Do not book with this awful, scam of a company. They will cancel your move and completely screw you over and do nothing to make it right outside of the barest possible minimum.

Move With Ease

Move With Ease

4.3
(11 reviews)

Owner should be ashamed of his staffing capability! Terrible moving company! This company was hired…read moreto move two houses in one day. This was explained at the time the service was booked. The owner sent two men to do at least a 4 man job. The owner should be ashamed to understaff his booking in such a way. It's a disservice to the customer paying $160 an hour and to his own employees. In the process a TV and lamp was broken which I do NOT fault the movers because they were overworked. My family ended up finishing the loading and unloading the U-Haul because we had hit the 8 hour mark, not to mention we had to help thru the entire process because the workload was too much for only two men. The owners choice to understaff this move caused the initial time in our new home to begin on a negative note. Things were just getting put in the house/garage with no organization causing more work and increased growing pains for my family. It was a total disgrace! The next day when the bill was paid we questioned why only two men were sent for such a big job. The OWNERS response, "that's what's on the invoice" Sir you wrote the invoice and should be the expert. That was not an acceptable answer. Owner is a JOkE!!! Do Not Use this company!!!! You will regret it! Sincerely, Disappointed Homeowner Edited bc I could not find a way to comment on the business owners response. This Job was book under Eric M. In Greenwood SC. The only mistake we made was booking thru your company.

Thomas & Daniel did an AMAZING job moving me and my 1 bedroom apartment from Augusta to Atlanta!…read moreThey were super informative during the intro call, then during the move they brought extra equipment just incase we needed it (we did lol). You can't go wrong picking this company for your moving needs!

Swamp Rabbit Moving - movers - Updated July 2026

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