Avoid Swamp Rabbit Moving Company at all costs.
This was, without exaggeration, one of the most stressful and expensive experiences of our lives--and entirely due to Swamp Rabbit Moving Company's incompetence and dishonesty.
They never sent anyone to our home to assess the size of the move or the items (even though the move crew later told us that they always send someone out to quote homes with basements). Unsurprisingly, the job was severely under-quoted, and we were hit with substantial, unexpected additional costs once it was too late to do anything about it.
They were completely unequipped to handle a move of this size, and it showed. When our belongings were finally delivered after several months in storage, opening the trucks was shocking. Items looked as though they had been thrown in haphazardly, with no care or protection. Furniture was damaged, items were broken, and many things were outright ruined.
To make matters worse, the delivery crew immediately began blaming the original crew and offering excuse after excuse instead of taking responsibility. We also discovered that the original crew had falsified documents claiming many of our items were already damaged--documents we were never shown, never agreed to, and never signed. That alone should be a massive red flag for anyone considering this company.
Another note about our final delivery crew- they did not show up within the time frame they had given us. I finally called to track them down and they told me they were still having breakfast and would be there in a while. When they showed up, they did not have any water/drinks with them at all! It was the middle of August in the south!! They were expecting us to provide that for them, but we had not even moved in to our house yet, so why would they expect us to have groceries?? Luckily I did have a few waters there, but then I had to call my parents to bring us more. They delivered so many things to the wrong rooms. I spent days/weeks moving things to the correct places and couldn't find things I needed for way too long. For example, they put a box of makeup in the workshop side of our garage. I didn't find it until over 2 months later!! They also asked for a tip multiple times at the end of the move. We were so upset about the amount of items ruined in this move, which they again, just blamed the previous crew or argued that it had to be already damaged before they moved it, and then expected to be rewarded.
We submitted over 80 damaged items, many of them completely destroyed. Rather than taking accountability, Swamp Rabbit Moving has made the claims process as burdensome as possible. They require multiple photos per item, and if they might approve the claim, they then expect receipts for household items before reimbursing us. Who keeps receipts for everything in their home? This is an unreasonable and unrealistic demand designed to discourage legitimate claims.
We have spent weeks of our own time documenting damage, chasing paperwork, and jumping through hoops--all while trying to unpack, move in, and recover from the chaos they created. The company has placed every ounce of responsibility on us, despite the fact that we paid them specifically to ensure our belongings arrived in the same condition they left.
If your belongings, your time, or your sanity matters to you, do not trust them to Swamp Rabbit Moving Company. A moving company's most basic obligation is to safely transport your items. When that fails--and the company then dodges responsibility--you're left asking: what exactly did we pay for?
BTW everyone in management is fully aware of how bad this move was and I have given them adequate time to remedy the situation before leaving this review. read more