Convenient location on Mack. Treated dismissively by the staff until the moment that they…read moreunderstood that I had private vision insurance. Rude and unprofessional staff, I would not recommend this business.

5/5/2026 I'm leaving…read morethis review based on my attempt to access my own historical eye exam/prescription information from a previous appointment. I had an exam here on 12/14/2023 and recently tried to obtain the prescription information from that visit. I understand an older prescription may be expired and should not be treated as current. That is not what I am asking for. I am asking for access to my own historical medical/optical record. When I called, I was told the store could see the information but would not provide it because it was "outdated" and due to liability/security concerns. I was also told I could come into the store to get it, which makes the refusal to provide it remotely confusing. If the concern is that it is expired, it could simply be marked as expired or historical. Requiring an in-person visit is not a patient-friendly solution. Patients may no longer live nearby, may lack transportation, or may have accessibility limitations. Identity can be verified remotely. Accessing one's own medical information should not be this difficult. After the call, I tried calling back to ask about the proper records request process, but I was routed to an automated message stating I may receive a callback within two business days. I called again shortly after and got the same message. I submitted a formal written request to Luxottica's Privacy Office for access to my historical eye exam/prescription records. I am not asking for an expired prescription to be treated as current. I am asking for access to my own record. 5/8/2026 Update: LensCrafters responded to this review and directed me to a Customer Care form. I filled it out, and the confirmation said to expect a response from the store within 5 business days. I still have not received the manager callback I was promised. The associate said I would receive a call the next day, and the automated message said I should receive a call within two business days. That did not happen. I am not trying to be difficult. I would much rather LensCrafters simply call or email me, verify my identity remotely if needed, and provide the historical prescription/medical record information I requested. If they make this right, I am happy to update or remove this review and drop the issue. 5/19/2026 Update: LensCrafters Customer Service responded on 5/7/2026 stating they "do not have access to exam records" and told me to contact the doctor's office directly, but did not provide the doctor's office or records custodian contact information. On 5/15/2026, LensCrafters Care Team said my concern had been escalated and that a member of the store team should be reaching out shortly. It is now 5/19/2026, and I still have not received the promised store callback or any records custodian information. At this point, I have also filed a Better Business Bureau complaint. I still just want the record, the correct records custodian information, or a written explanation of any refusal.

Staff is rude and had to press to even get a receipt . Didn't want to switch contacts and tried to…read morecheat by giving false information about what my insurance covered

Very thorough and expert. Not just getting you in and out. You actually feel like a Dr. is looking…read moreout for your health. And the staff in selecting frames and lenses were extremely knowledgeable. Great experience all around if you want to avoid the "factory" chains.

They added everything they could to increase the cost of my glasses without ever mentioning any of…read morethe options. They added stuff I have tried in the past and hated. When I inquired a the cost, they never mentioned any of the options they tacked on. I would not trust them and I will shop elsewhere going forward. The dr was nice and seemed efficient.

I had a great experience with my eye appointment. The lenses are priced significantly more than…read morepurchasing online. (Costco $106/box LensCrafters $178/box) I requested four samples to get me through my vacation. I leave at 7 AM tomorrow and my contacts arrive tomorrow afternoon. They refused to help me out. I truly think that's poor business.

I've been a loyal Fraser Optical customer for years, always choosing their top-quality lenses and…read moretaking great care of my glasses. Unfortunately, this has been one of the most disappointing experiences I've ever had with any business. Within one year, my lenses have cracked three separate times -- always in the same spot and always within 1-2 months of getting them replaced. I have never dropped or damaged my glasses. This has never happened to me before, and I usually keep my lenses for 3-4 years without issues. When I went back to the store to address the problem, the manager was extremely rude, dismissive, and unprofessional. Instead of helping me understand why this keeps happening or offering a real solution (like checking or replacing the frame), he told me there was nothing more they could do and that after this remake, I'd be "on my own." When I said I might dispute the transaction since I wasn't getting the service I paid for, he told me to leave the store and sarcastically said, "good luck with the dispute." It was humiliating to be treated that way, especially in front of my wife and kids. I paid over $600 for what I thought would be quality lenses and customer service -- and instead, I left feeling disrespected and disappointed. I've always supported local businesses, but I cannot recommend Fraser Optical after this experience. Quality products mean nothing if the management doesn't stand behind them or treat customers with basic respect.

I have been going there ever since I had to start wearing glasses. The ladies and front desk staff…read moreare very kind to me. The two times I had to interact with Adam it seemed like I was a bother to him he was a little disagreeable when talking to me, angry almost. I drive out my way to go there because I liked them. I think I was over charged. I am not happy about my serve. Instead of him looking to see what I was charge for he kept questioning me very argumentative.

Dina is absolutely amazing at what she does. She takes the time to understand exactly what you need…read moreand makes sure everything is perfect. Her attention to detail and knowledge really stand out, especially when it comes to finding the right lenses and frames. She's patient, honest, and truly cares about her customers. You can tell she takes pride in her work, and it shows in the results. I highly recommend Dina to anyone looking for top-quality service and a great overall experience.

Great experience overall. Dina, the optician, was helpful, efficient, and really good at finding…read moreframes that fit well without any pressure. She explained lens options clearly and made the process easy. Dr. Brinker was thorough and professional, and the exam felt comprehensive without being rushed. The office was organized and ran on time. Would definitely recommend this practice for quality care and a smooth visit.

This is the first time I have gone to the eye doc in over 20 years, I am only disclaiming this…read morebecause it might make a difference in the way you read this post. I came here on a Saturday (they are open two Saturdays/month); the doctor saw me very promptly, evaluation was thorough, and the staff was able to find glasses that fit my face perfectly. Everyone was very courteous, friendly and really knew what they were talking about. I will be coming back to this location one year from now for my follow up. Keep it up ladies.

Do not recommend. When calling to obtain a copy of my prescription they are pulling all sorts of…read morebizarre delaying tactics and then trying to nickel and dime me for basic information about my prescription. As a physician myself, I can't imagine trying to milk money from a patient in need who's just trying to get their own information! I wouldn't trust or recommend a practice that would employ such unethical practices.

So I was feeling somewhat different about Fraser Optical. My recent visit went somewhat well. But…read morethe doctor is really good and he's great with children and I love that my kids were in great hands! You knew what he was talking about and did what he could he looked out. I do know that. Keep up the good work, doc!

The exam went well. After the exam I was relayed to a Male to help with glasses selection. I…read morerequested a smaller sized due to having a smaller head and face. The Male stated the glasses only come in one size. I received the glasses and they are to big for my face. I went on line and most glasses come in more than one size. Unfortunately, I feel that the person I was assigned didn't make the effort to identify glasses that come in a smaller size.

The entire experience was just great. Very friendly and professional! Glad I found them! Definitely…read morewill recommend them to anyone I know.

Very nice sales people and knowledgeable about the glasses you purchase and reasonably pricedread more