Fred came out to our farm and took a large truckload of items on the agreement that we would get…read morepaid as they sold. The deal completely fell apart and we never saw a dime. He took brand new in box items and vintage media such as VHS tapes, CD music disc and vintage cassette tapes from our recently deceased parents estate. His communication was poor for weeks and the. stopped altogether. His phone number is invalid, the store is closed and I dont know what happened to our stuff. Robbed!!

Fred is helpful, friendly and if they don't have what you want they will work to get it. Michael…read moreand Hillary are great with customers as well. Highly recommend, a gem of a place.

Just had a Saturday morning visit from Columbus TV & Appliance. (Incidentally, they don't do TVs…read moreanymore, the legacy Family Business name stays, however.) I can't say enough good things. I've had quite a few appliance breakdowns they've helped me with, along with my purchasing several new items (washer, cooker, dishwasher) from them. They have always repaired, reconditioned or replaced all the faults and issues. Excellent (no OOP cost) warranties are offered on new purchases which have several times saved me costly parts $$$s. The owner, Kevin, often comes out and does the work himself, but everyone is most pleasant to deal with. I have bought appliances from Lowe's and whatnot, but there is NO COMPARISON between what they (Lowe's et al) offer in terms of "service after the sale" to what Columbus TV & Appliance does. Yes, perhaps the big-volume places can offer a somewhat lower price, but "then you're on your own." I would not think of buying from anywhere other than Columbus TV & Appliance, purely for the peace of mind that there will be someone I can call for repair at pretty short notice. Highly recommend this company.They do business the old-fashioned -- i.e. "right" -- way!

I called on the phone to ordered a new refrigerator. They were very nice and flexible to my needs…read more Happy to support our local businesses.

I made Two payments towards a Refrigerator I purchased. I am trying to do the same as cash...I…read morenoticed my same as cash price is NOT going down!? So I look on the payment history and noticed I'm paying for a service I NEVER signed up for?! I call to get it removed..but my same as cash price is still the full amount it was when I started?? Now wouldn't you think HONEST people would Apply the money that I already paid in to a protection plan that I did NOT sign up for...honest people would apply that to same as cash So those two payments I made NONE of it went towards the same as cash price! I only have till August 9. How is someone supposed to pay off same as cash..if they have to pay taxes on the item EACH time they pay...and the Lease amount each month!?! And renewal fees? Then they add in protection plan that's not ANYWHERE in the lease agreement! My total same as cash is $1,549.99 I paid $451.94 NONE! NOT A PENNY WENT TOWARDS THE SAME AS CASH!!!?!?!

Danita works hard at the store to get things done in a timely manner. Give this girl a raise. Great…read morecustomer service.

Thanks for a friendly pressure free buying experience. They were able to deliver our new recliner…read morearound our schedule. Thanks for great customer service.

The owner was very inappropriate and said some weird stuff to me saying how good I look and his…read moreplace stunk he keep touching me in weird ways and I saw a damn rat in the bathroom wouldn't recommend this place at all and all I could smell was throw up

We have worked with the Tri-City team a couple of times now, once for a repair part on a range hood…read moreand most recently to replace a failed washer. Each time the team was incredibly helpful from aiding in finding the model number and working through what part to order on the hood to discussing model options on a replacement washer. The washer was delivered the next day by a technician that was just as knowledgeable as the front office. He took the time to ensure it was placed in a way that made sense for our space and walked through the basics of the appliance to make sure we ready to go. At no time was the team pushy from a sales perspective or try to upsell different products. Simply a knowledgeable team that excelled in customer service. They have definitely earned our business in the years to come.

No matter my issue, the experience is always top rate. When its an emergency, they find me whatever…read moreI need whether large or small. If its service I need, someone is here in a matter of minutes. Employees always make me feel I am their their best customer. I love doing business with Tri-City and tell my friends. They all know so much.

Waltzed into Neu appliances to check out some fridges as we were needing one. With no intention to…read morebuy but we were blown away with the knowledge and customer service we were met with meeting Ms. Hollie. Fast forward to delivery- Tim and Jason were excellent!! We have bought appliances from Home Depot before and those days are over after meeting these two. Solid knowledgeable guys full of personality. Swept and cleaned the space for the new fridge!! They moved my old fridge to the garage & hooked it up free of charge BEER FRIDGE!! Shop with confidence and buy with ease These guys are the real deal!!!

Super nice people. .Washer/dryer purchase of ideal make/model for me. Dryer didn't make it through…read morethe day. Very noncommittal, lengthy service schedule. Would like to trade in for another, since they have $1k of my money. Will see if they come through in a timely fashion to make good on the warranty. UPDATE!!!! The lovely and helpful Miguel ordered a new set (they are sold as a pair) to be delivered and hooked up FREE OF CHARGE on Sunday afternoon! Neu comes through! Can't wait to get back to my laundry marathon! Thank you Neu!!

Counter and floor people are not friendly and helpful unless they know you they have a chip on…read moretheir shoulders .

Horrible, I mean HORRIBLE customer service!!! I will NEVER return!!!!…read moreIf I could give zero stars I would!!