Service here has always been something I'd rant about for days. Rant because they can remain horrible and not deter hordes of customers who come here for what actually matters: the food. They forget things, they don't follow up on things, they come up with excuses for the former two etc, etc, etc.
I remember well how one server back in the day looked me up and down and said that I couldn't beat the current champ of the $1 Monday night nigiri because I was skinny. It amused me and then left a burning bitter bile in my mouth. Wait, this person thinks I can't beat someone because I'm "skinny" and he had put away 60 nigiri and was miserable after? When I asked if she wanted me to prove her wrong, she nonchalantly replied that I would be wasting my money. She was talking to someone who can put away 2 whole Costco chickens in one sitting easily while consuming all kinds of sides and still feel there was more room to stuff. A smart server would have made tips that night taking on that challenge and benefited the restaurant in the process. But no, that's what dumb front of the house people do.
Besides the other visits of forgotten orders blamed on the kitchen again due to failed input, there is this ongoing, "oh, let me find out" with a face of "oh shoot, I forgot because I'm an idiot" look. My favorite? I asked for water twice to be refilled and it never happened. Two visits with the same thing.
Now you would ask why they still had 4 stars? Well, it's because their 5 star review is dinged by the idiots up front. But I didn't come here to have great service. I came solely for the food. So thankfully we are on the same page that you can have incompetent front of the house and still have a full house. It's always about the food. You can have perfect servers and if the food was nothing but crap, expect a forever empty restaurant.
Here's the take:
It's not for purists who know the art. From cuts to selection, it doesn't take one to know it isn't from apprentice to anything true Japanese. However, it is fresh most of the time and truly appetizing if you're a fan of the Korean take to this cuisine. Dead giveaway? White fish with some form of pickled onions. Dead freaking giveaway.
Fresh is king and once again, it's all about Monday nights. Join the Zerg herd and binge to guiltless satisfaction. It's a buck then. A buck we have too many of to waste of similar less fresh imitations.
Most of all, it's Monterey. If someone from the kitchen side actually tries to get it right, you'll see results. But seriously, fix that incompetent front of house. Last visit, I was close to throwing a glass of water at my server for being the most incompetent idiot I've ever met in the industry. Where do you source these people? Better not be from the same suppliers as your fish or you'd easily see your reviews go from 4-5 stars to nothing but ones.
Kitchen. Stay awesome.
Front of house. Get out of the house. read more