I'm only giving this place one star because I think it sincerely needs to be knocked down from the high rating it has. We only came here because we were visiting some friends out of town and wanted to go somewhere nice so we looked up a high rating on yelp and chose Sushi Plus. This is a hole in the wall experience with a view that leaves much to be desired, especially for being right next to the lake! Ambience is not their forte. Though the atmosphere of the place was not impressive, some of my favorite restaurants are hole-in-the-walls, so I kept my hopes up. with that being said we waited almost two hours for mediocre sushi. The waitress didn't even greet us for about 10 minutes, and we waited another 15 minutes just for our waters. This place is small there is absolutely no reason it should take that long to get greeted or get 4 waters, (I'm a server myself so I wouldn't say this without precedent). Even that though is totally forgivable, however, after waiting almost half an hour to get waters and place our order in this tiny restaurant it took an absurd amount of time to get our food. After 45 minutes and seeing that the table next to us was already eating even though they came in much later than us I assumed we had been forgotten. (Our server had disappeared for quite some time at this point and was nowhere in sight, not to mention we had to write down the order ourselves because the server didn't even take the order or answer any questions, she simply handed us a notepad and a menu, then scooped it up after we wrote it down put it in her pocket and then forgot to give it to the chef for at least 30-45 minutes.) We had undoubtedly been forgotten and when I approached the sushi chef, Ben, to see what was going on I looked at the lineup of tickets and saw our ticket at the back of the lineup. After expressing our dissatisfaction with how long it was taking it still took an additional 30 minutes to get our sushi. They didn't even attempt to rush our order after we had been forgotten, they kept us at the back of the lineup and we were the last to be served in the entire restaurant. We told them to pack it up to go because our patience had been completely and thoroughly exhausted. Aside from the service and efficiency, which was absolutely atrocious, they were nonetheless polite and apologetic. I'd give the food itself 3 stars. It wasn't bad but it wasn't great either, simply mediocre. I've had far better sushi. I still tipped 8$ on a 30$ tab and that was only because they did give sincere condolences as well as some free edamame and assured us that the next experience would be better, however, there will absolutely never be a next time, and there shouldn't be a first time for anyone who is reading this looking for a good sushi place in the area. I literally felt humiliated after suggesting to my friends we should go here. It caused a lot of dissonance in our collective experience of the day. So because of that my 1 star still stands. It's insane to me that this place is 4+ stars! Clearly the people in this area don't know what good sushi or decent service is actually like. I feel like yelp tricked me. Their staff needs some serious training in serving etiquette and efficiency. I'd run circles around them all day. If you want mediocre sushi that takes almost 2 hours to make with a less than humble atmosphere, awful service and an awkward experience then this is the place for you :).
Edit: so I did receive an apology from Ben the chef so I'm temporarily raising it to two stars just for that, I'll be coming back to this place in the next 2-3 weeks to give it another sincere and fair review. I never like giving 1 star, but I honestly have never waited that long for food in my life. Perhaps the hangriness influenced my writing a bit. I look forward to giving this place a second chance. read more