DON'T USE THEM! I had a horrible experience working with this windows/drapes designer who came highly recommended. This is a place that apparently does high quality work, but as I learned, with dreadful customer service and a terrible attitude.
We started working with Susan in February and our project (drapes for the nursery) has been delayed again, again, and again. Our baby is due in a matter of weeks and we still don't have them finished.
Susan and her assistant have both brushed us off as if we were
unimportant and they were entirely too busy to deal with us, failed miserably at communicating with us in general but particularly about the delays (never got in touch with us, it was only when i called them
that they would say - oh yeah, looks like things are delayed again),
and generally showed a complete lack of urgency to get anything done
in a reasonable timeframe. Tthis includes returning phone
calls!....which usually took at least 3 days.
We are using Preston Petty from Blinds and Designs for the rest of our
house. He has been MUCH better and gets right back with us on everything.
So in summary...terrible communication and zero urgency to complete your project on time. read more