I have never been so disappointed in a room. First of all, the pictures of the townhouses are apparently not always what you get. We had no option to choose any kind of specifics, so we just assumed we'd get what it shows in the pictures. There are no pictures of what we got, by the way. Big mistake. We didn't get a roomy townhouse with a nice bed, pullout couch, and kitchen area. We got a regular bedroom sized room (quite smaller than a normal hotel room) that had a mini fridge and a microwave. There was a sliding door, which I only found out connected us to the rest of the townhouse by calling the front desk. We didn't get that part of the townhouse. We got the back bedroom and the patio. So, we're disappointed with the room, but it's whatever. We thought we got a decent price for it. Second day comes, and we need towels. I press the housekeeping button on the phone and they tell me they need to transfer me to another housekeeping line. Okay, fine. No one answers so I leave a voicemail. We wait around two hours because we needed new pool and bath towels. They never showed, so we went swimming without towels. The indoor pool is great, by the way. We never went to the outdoor one. So, we get back from swimming, no message back from housekeeping. We just go to bed. Next day, I call housekeeping again. Press the button, and they send me to another housekeeping line where I need to leave a voicemail, because yet again, no one answers. I tell them we need towels and pool towels. No one ever calls us back. Finally, about 4pm, I call and ask if there's somewhere I can get new towels. They tell me to physically take my towels to a separate building and they'll get me new ones. That's fine. I just want fresh towels. I go there (it's in the basement by the gaming room, by the way) and the housekeeper I talk to looks at me like I'm an idiot for being there to get new towels. She tells me it's a "one to one" exchange type of thing. I wish I had known that, cause I would've taken all the towels to exchange. So, to sum it up, tiny room, no pull out bed or kitchen, no housekeeping, you have to exchange your own towels because it's hard to get someone to answer the phone, and there's no laundry area for guests to use. As for being in the back bedroom of the townhouse, we didn't have anyone on the other side (lucky them) until our very last night. To make up for no one being there the whole week, they made sure to stay up until 2am being as loud as possible. In conclusion, I thought I got a great deal. Turns out, I probably overpaid. I give it two stars for location, the indoor pool, and the jet bathtub. read more