We are staying at Marriott's Willow Ridge, Branson and our 1-bedroom is immaculate, well organized…read moreand has a roomy patio!! We've enjoyed the activities of the area even with the inclement weather and the wine & beer tasting ! The Activities Director, Massimo organized the activities well and took time to talk with us and Michael greeted us at the front desk and was thorough and pleasant in preparing important information and answering questions for us!!!

I'm a longtime Marriott loyalist, but this stay at the Marriott Vacation Club in Branson, Missouri,…read morewas one of the most frustrating experiences I've had with the brand. Short Version: If you are staying for a short time period avoid the "timeshare treatment" and fees. The housekeeping and room size won't make it an enjoyable experience. Book a true hotel that can help make your stay comfortable. I booked a smaller room directly through the Marriott website for a 3-night stay. Knowing the room type, I specifically called ahead to confirm we would receive daily housekeeping. The representative assured me we would get what they called a "daily tidy" service. After the first day, we returned to an untouched room. When I called the front desk on July 17, 2026, I was told they only offer every-other-day service and that the "daily tidy" description was "misleading" (their words). They clarified it was simply a limited clean every other day. At that point, it was too late to change anything, so we made do. The next day we returned around 3pm hoping to nap and shower before evening plans. The room was exactly as we had left it. At the front desk, staff explained they have until 4pm to service rooms and prioritize checkouts over stayovers. While I understand operational realities, I was surprised and frustrated that nothing had been done by mid-afternoon. The same associate I had spoken with the day before rolled her eyes at me, which only added to the poor experience. No one seemed to view this as an issue worth addressing. I asked if they could at least bring fresh towels to the door so we wouldn't have to vacate the room. Shortly after returning, we received multiple phone calls from the front desk and a housekeeper knocking--disrupting our attempt to rest. When the housekeeper arrived, she only had one towel initially. She later returned with towels but no hand towels or washcloths. By then it was too late for any meaningful tidy. The room also had a persistent musty smell, likely made worse by damp bath and beach towels hanging to dry. As non-timeshare guests, we expected standard Marriott service levels rather than reduced attention. We didn't stay long enough to use laundry facilities or most amenities, but the pools appeared well-maintained and the game room was clean. Unfortunately, those positives couldn't make up for the core failures in housekeeping and guest service. Over the past few years I've been shifting more toward Hilton properties, which have felt more dependable and consistent. Every time I give Marriott another chance, I end up disappointed. This was the lowest-bar experience I've had in a while: I simply wanted basic daily tidying and towel service so the room wouldn't smell musty. Even my younger children, who don't travel with us often and loved the big pool, thought the overall stay was disappointing. I waited for a manager follow-up or even a simple morning check-in from the front desk, but nothing happened. It seemed the 4pm deadline was all that mattered. I hope Marriott Vacation Club reviews these processes. Housekeeping communication and service standards need clear improvement to match the brand's reputation.

Rooms were well maintained and clean. Beds were made daily and towels provided. The…read moreaccommodations were a good experience overall. The check in process was lengthy Make sure that you advise you fill out a vehicle registration on line. My check in did not mention the vehicle registration and I received a violation for $75 for not registering my vehicle from a third party vendor. I stay at a lot of hotels and they always advise if a vehicle needs registration at check in and usually provide a marker to identify the vehicle. This turned a nice getaway into a bad experience. Bad way to run a resort

Unfortunately there has been no improvement. It is still very dated…read more We were on the sixth floor and I called the front desk about our cold shower. They said you need to run the water for at least 10 minutes. I found that answer to be appalling. Such a waste of natural resources! Do they not have awareness of Mother Earth? I took cold showers for five days. They need to invest in some other system. The bellmen were terrific and always held the heavy front doors open. I found the pool staff random. They would hover over you or be totally gone. We ate off-site most of the time because of how pricey and non-descriptive the culinary options were.

Property was in a convenient location and had good parking. Check in staff was very friendly and…read morehelpful. Especially enjoyed a couple of nights sitting on the upper level porch overlooking the downtown area and the walkable location to restaurants and shopping. The linens and towels were nice, but the mattress in our room has seen its better days. It was completely caved in along the edge where you sit to get into bed and in the middle and while comfy soft it was impossible to sleep on your stomach. After first night I asked if we could have another room or if perhaps the mattress could be flipped. They said another room was not open, so they would flip the mattress. This only brought a little relief as I still couldn't sleep on my stomach and now the mattress sloped from the middle to the pillow area, elevating from the middle of the bed to our feet. No idea how the other room mattresses were. If you are a side or back sleeper perhaps this would be no issue for you. We slept in the Notebook room.

Good if you have kids. Nice room - great restaurant for breakfast. Pool and hot tub were…read moreovercrowded with kids in the evening. They need an adults only time

BEDBUGS BEDBUGS BEDBUGS BEDBUGS BEDBUGS BEDBUGS This is the…read moreworst Hampton Inn I have ever stayed at, and I have been a Hilton member for over 20 years. I booked this room well over a month ago and requested a very clean and quiet area room on the 1st or top floor. They did not have either and put me on the 3rd floor. I checked in for a five-night stay. I woke up on the second morning with bedbug bites all over my upper body. I informed the front desk, and they checked the room and found an infestation behind my headboard. They moved us from room 310 to 424 and took one night's charge off our bill. I asked for and got an incident report from the front desk and filled it out. The following day, I went to get it signed and was very rudely helped(?) by the Assistant. Mgr. (Kimberly Dixon). She grabbed the form and scribbled on it so hard that it ripped the form, and she just tossed it back to me. I decided to cut our trip short and check out a day early. Now, after I got home, I checked my credit card account, and they charged another $219.20. I immediately called the hotel to see what the additional charge was for. The front desk person I talked to said she did not know and to call back the next day to speak with the manager. A few minutes later, she called me and said the charge was for damage to the headboard caused by rubbing alcohol. I called the assistant manager the next day, and she said the same thing. She said that I sprayed rubbing alcohol on the headboard, damaging it. I asked her how she knew I sprayed alcohol. At first, she said she had a video recording of it, and I asked her if the hotel was recording my room. I asked her multiple times if my room was recorded. Then she started to change her story, saying that the housekeeper watched me spray. No way that happened since I always have the do not disturb sign on the door. And then she changed her story yet again that the housekeeper said that the headboard did not have any spots on it. She then stated that there would be no refund of the $219.20 and then hung up the phone. I came face to face with the manager and other desk personnel daily, and no one bothered to ask how I was doing or if I needed additional care. I have never suffered from bedbugs in my life, but I am still suffering from the itching and inflammation with mentally and physically exhausted from the entire experience. This is absolutely unacceptable and will not pay the $219.20 without any proof.. I have suffered, and this has caused me to shorten/ruin my trip. The managers and front desk personnel are very unkind, rude, and unprofessional. The appearance of the hotel is below Hampton Inn's standards. Would put -Stars if I could.

Great area and Branson is super nice. This hotel was ok but I'm still giving it 5 stars for the…read moreservice from Kimberly D. I'll start with the room: The pillows were too flat and used for me. I like fluffy pillows. The mattress made too much noise when I turnover... sounds like springs, like a trampoline. Mattress is wore out. Shower is decent, but needs to be updated... kinda beat inside. Service; the service I received at check in was quick and fast. Super friendly on the night shift. But in the morning, KIMBERLY D really helped me out when I needed to switch hotels from Branson, Missouri to Tulsa, Oklahoma. Since I'm staying here on personal time and on Hilton Honors points. She allowed me to cancel my 2nd night and refunded my points since I checked out before 11am. She helped me out big time and made my stay pleasant. The area is super nice and clean. Though this hotel needs some updating in the room... it's not too bad... but the customer service makes up for it. 5 stars for a mediocre room should say something... because KIMBERLY D is a true professional

Stayed at Thousand Hills Hotel/Resort for 3 nights April 2026. Wouldn't go back for a numberr of…read morereasons: - TV didn't work, had to call to get someone to resolve. Response from this was very quick though. - Mattreses (double Queen room) probably the worse we've encountered at any hotel. You could see the depression in the middle of the mattresses as soon as you entered the room. - Sink had a minor leak under the counter at the shutoff valves - Toilet flushed poorly. - Heard multiple horror stories from other gueasts. Showers that took 15 minutes or more to drain, also low water pressure mentioned. - We had end room on north side, and the music from the aquarium could be heard inside our room randomly all afternoon into the early evening. Stay away from end rooms facing that direction. - Breakfast was ok - we've better enjoyed other hotel's breakfasts. Exact same breakfast menu for the 2 days we went - no variety. On the positive - -Staff very nice and responsive. - Room was very clean, but the mattress issue was too much to overcome.

My wife, granddaughter, and I stayed here after leaving a different hotel in Branson and found it…read moreto be a great upgrade. The staff were professional. The rooms were clean, and everything worked (other than the tub didn't drain as fast as the shower sprayed). We didn't use the pool/hot tub, but the area looked nice and clean. The provided breakfast was better than some I have stayed at. All-in-all, I think we have found our choice for all future stays.

We stayed at the Branson Meadows July 2-5, 2026. This is our favorite hotel in Branson and we try…read moreto reserve here anytime we plan to visit and rooms are available. We always recommend the hotel to others who ask us, even strangers, though we tongue-in-cheek say to please not try to reserve on a date we plan to go to avoid the hotel not having a room when we need it. :) Of course, joking aside, the hotel is wonderful. The personnel are phenomenal. We have had the blessing and opportunity to meet several of them and they all seem to genuinely care about the guest and the guest experience. Personnel to be expected could include John, Grace, TJ, and manager Steve are always making sure things are going properly. There are others who take care of their duties and guests but we have not learned their names. Making reservations is easy whether by the Choice Hotels website or by calling the hotel directly. The telephone on weekdays is usually answered by TJ who helpfully cares for the needs and preferences, and provide the best cost available based on the guest's possibilities. Even if TJ is not the person answering we hav found everyone to be helpful in requests. The hotel is always clean including the rooms, hallways, breakfast room, restrooms. There are four floors including the main floor. There is an elevator that has always operated properly when we have visits and is clean. Room service related to new towels and those necessary items are provided as requested. Christina manages the hospitality areas. You can request a regular full service and that is done at no additional cost. The other option is to indicate on a hanging card what and how many of various items (bath towels, hand towels, washcloth, hand soap, tp, facial tissues, etc.) and they place them all in a large plastic bag, tied, and placed outside the room door. You can place your used towels outside the room door and they quickly pick them up for your convenience. We have found this way to actually work out well as no need to fuss about the room as no one will be entering. Sound level is what would be expected in a hotel of this type. The rooms are pretty quiet. We don't normally hear anything except periodically when a family with running children come in and run down the halls, but that is usually only a few moments and then quiet again. This is especially good for those needing a quiet place to rest during the day, and for those who need to work in their room. The only thing I need to comment on, especially since I previously mentioned the family friendly nature of the canned soft drink machines in the building, the price has been raised to $2.00 per can, so not as family friendly as before though s nice variety is still available and convenient. The machines only take cash but the front desk can assist with that if needed. They also have a frozen product machine with items such as ice cream sandwiches and similar novelties for about $4.00 and $5.00 each. There is a free breakfast provided that includes items such as scrambled eggs, white gravy, biscuits, hard boiled eggs, cereals, waffles you make in the machine, bacon on some days while ham on other days, and many other items. There is pretty much something for everyone and cared for by breakfast manager Christine and her staff. There is a parcel of land right next to the hotel, about large enough for another building, but the hotel makes use of it like a park. There is a gravel walking track around the park. Inside the park are a few seating options as well as a horseshoe setup. Recently they installed a covered area and four picnic tables that makes a nice area for eating, relaxing, not normally found at a hotel. It is well cared for, along wth the inside needs of the buildiing by maintenance manager David. Parking is asphalt, well lit, very nice and feeling of security, and there always seems to be enough parking even when they are fully booked. If you have an electric vehicle, they do have three chargers available. On this particular visit, we found out something that may be useful for you to know. As I was checking in, TJ and David were talking about their anniversaries and then said they didn't to bother me with their anniversaries and I mention, well, interestingly it is our anniversary so I am in with the conversation. About an hour later we hears a know at the door and Christina was there holding a silver tray with a silver bucket filled with ice and a nice large bottle of sparkling cider. She said it as for our anniversary and, if they had known about it when we made our reservations, they usually decorate the room prior to arrival. So, if you are going to be at the hotel on your anniversary, and you want to enjoy some free sparkling cider and have a nicely decorated room, let them know when you make your reservation. We can't comment on what the decorations might be since they did not know in time to do our room but we are sure it would be nice based on Christina's detail attention.

Good: 1. is affordable, during the week. 2. Staff is helpful and kind. 3. Hot tub was working,…read moreas promised. Pool area is clean. 4. Off the main drag so one doesn't have to deal with all of THAT traffic. Easy access to a number of notable Branson tourist spots, such as Silver Dollar City, St. James Winery, Titanic Museum without having to get in the traffic mix. 5. Shower head in bathroom was awesome! 6. Pool table/game area was a nice addition for our 13 year old grandson. Bad: 1. Breakfast was AWFUL! We even arrived during the "green light" designation/early in the morning....and it was bad! No working waffle maker, limited cereal and fruit choices, powered eggs swimming in liquid. We travel all over the U.S. and have eaten at many a hotel breakfast. This was by farrrrrrrrrrrrrr the worst. We headed to Billy Gail's for breakfast during the rest of our stay. Thankfully, it was just over a half mile away. 2. THEE ELEVEATOR! Just from a safety standpoint....I am shocked that a hotel of this size can get away with only one elevator moving at a snail's pace. Add cleaning crews moving carts via the elevator, and you'll be lucky to fit another person or two into the moving albatross. I had just had knee surgery, so the stairs weren't an option...if you stay here, pack your patience with regards to the elevator. 3. This is an older hotel. It shows its wear and tear. A renovation is needed. 4. We were consistently promised that the gift shop could easily get us tickets WITHOUT advance notice. We repeatedly asked about our needs and were reassured it wasn't a big deal. The day we decided to go to the Titantic museum....we went to the gift shop to buy our tickets. They had apparently sold out of their "allotted tickets" for the day....and we were there during the week. THANKFULLY, we were able to walk up to the ticket counter, at the museum, and get tickets for the day...but, I wasn't happy about the whole experience. Weigh the good with the bad....I did research for MONTHS to find the perfect place for us and our grandson. I prioritized our needs and booked this place. IF I ever go back, with a grandkid, during the summer...this place would be a 50/50 for me.

My mother and I came for lunch. We were celebrating her 90th birthday. We were seated and Rainbow…read morewas our waitress. Rainbow absolutely is the sweetest person we talked with all weekend. My mom has raved about her since we left lunch. Rainbow is a wonderful person and waitress. Thank you Rainbow for making my mom's birthday special

I actually heard about this place scrolling on tik tok looking for things to do in Branson and I'm…read moreso glad I found it! The staff are students working to pay for their college tuition so the service was great! The food was good (most ingredients on site also made by students) portions were huge, the price was decent, place was clean and much better then any touristy type restaurant near or on the strip, so much so we came here for dinner 2 nights in a row. The students are so interactive if you ask them questions and they also have the place they are from on their name tags which can be conversation starters. It does take them a little time to get through service so make sure you have a little time to wait. They serve 2 types of bread with bread service and 3 different butters alongside those. The apple butter was delicious. The first night I had the meatloaf which was very good. The second night I had their special for the night which was a stuffed chicken with spinach and cheese, vinegar potatoes and some mixed veggie side that was delicious. There is also a store area where you can buy student made items to take home with you. I wish we had a program like this near us because we would support it frequently. Definitely make reservations and give this place a try.

in overall the resort was fun and enjoyable the fun spot had good pizza and fun new things to try…read morethe pools were amazing we all had fun but a few things was not so enjoyable the buffet had not the best food and the rooms were not clean we found a used con**m on the floor beds were itchy and workers were polite but they seem like the really don't care about there jobs

ABSOLUTELY HORRIFYING!! Their check in is not until 4pm and their Loby is tiny. Will not let…read moreanyone check on early and people waiting in line over an hour just to get their room key. Over 100 degrees outside, heat index is 113 but management more than happy to watch people get ill and suffer heat exhaustion rather than let someone have room key a few minutes early. Then get to room and beds are filthy and room smells moldy. Do NOT stay here.

Very clean. Good hot breakfast with biscuits and gravy, scrambled eggs, and sausage links…read more Accessible-ish room. Tub/shower did not have grab bars but there was room to get in and out of the restroom for a walker. We would stay here again.

Great location to the big shows and price wasn't as much as I expected. Plenty of breakfast options…read more(buffet spread) however seating is limited compared to the size hotel. Saw a covered pool but didn't use it. My only caution is, they don't have an elevator so make sure you ask for a ground room if you can't climb stairs.

We had an amazing stay in "Cabin Dreams" The cabin is so cute and super clean and comes with…read moreeverything you could possibly need! Even down to a waffle maker in the kitchen, shampoo conditioner and body wash dispenser in the shower, and firewood for the fireplace. We found ourselves not wanting to leave the cabin!! It's secluded and peaceful, but only a short scenic drive to get into town! They even worked with us to reschedule our trip after the original plans got snowed out - with no extra fees! I don't have a single bad thing to say, and it was a wonderful experience! Once you stay here, and hotel room will never suffice. We will definitely be back!!!