The staff was not welcoming at all. We have been here several times before and have never had a problem. This time, we went in to the store with a half-empty plastic bottle of water (screw cap) on a hot day, and the two women behind the counter were somewhat rude and told me to put it on a shelf and not carry it around the store (no signs were posted on the door saying "no drinks", and it was a securely closed water bottle with screw cap). That was fine, I figured, I respect that they do not trust an adult to carry a half-empty, closed, plastic waster bottle around a store without spilling...fine, perhaps they had have someone ruin something before with water... I obliged politely and placed it where they told me to put it, apologized, and continued looking around.
Then, a few minutes later, my husband and I wanted to go upstairs to look at the women's items to find his mother a birthday present. The ladies then looked shocked and befuddled that we were going upstairs and then said that men were not allowed on the entire second floor of the shop. They said that often women will be naked up there and men can not go up there- to which I thought was very strange considering they had multiple closed-caption video monitors showing the upstairs via camera.
First of all: I have been here before- they have two (or three?) dressing rooms on the second floor, and there is no need for women to "get naked" in the store; I thought it was odd that they would allow women to change right out in the open and then ban men from shopping in half of their store!
Thirdly, if you know women change right out in the open up there and "get naked", why do you have monitors displaying the "naked women" right there on your counter-top to let your customers see them? We could clearly see the monitors from several feet away from the counter top, and not only did we not see anyone up there on the second floor, I thought it was very weird that they'd let customers see these "naked women"!
I assumed that they simply did not like us because we were not regulars, or perhaps they were angry because I came in with a closed water bottle - either way, they were rude, and I am saddened that I will never go there again, as I along with many friends and family used to go here a lot. read more