Price, set up, no glitches! Everything has a professional air about the service. On time with…read morereimbursements also.

From the owner: Save Up To 20% When You Reserve Online Today!read more

Ease of reserving on line is great. Lines can be long at times inside, but that is understandable…read more We rented a truck for the week. Everything was confirmed, got a great deal online with the mileage. Got the keys to a nearly brand new full size truck with a hitch. Exactly what we needed for a good price. You upload photos once you get the keys, to highlight the condition of the vehicle before you leave the lot. We bought the insurance. You can never really have too much insurance. Besides, it is peace of mind. We had an issue after hooking up our own trailer, brought it in and it turned out to be the wiring on our own trailer. They quickly helped us, that was great.

I have to be honest here the service requested was not what I got. The quality was definitely not…read morewhat I got, but the value was decent. The truck ran well yes but the service requested was not what I expected upon returning the truck even though I drove from one state to another. They gave me a half ass place to return my truck. The value was $400 just for gas alone plus another 600 for renting it I would honestly say I'm not for sure if I would try U-Haul again I might even look in to see what my options are for other locations or other businesses, but the customer service was good. I can honestly tell you that at the Bill location the people are very friendly and very helpful except for the two young white guys who worked at the Bell location who made me walk all the way to the back to grab my truck, but the woman that worked there was super helpful so for that I'll give them three stars just because the two young white guys were such jerks. they really ruined my experience, but the woman in the beginning made me feel everything was great until the two young guys ruined it and then it took a month to get my deposit back so yeah.

Now, one thing everyone needs to be aware of with this location, is that not only is it hard to see…read more(just a street side, and Window signs), they may not have all your packing needs readily available because they operate 2 or 3 businesses at this location. And, this is indeed what happened with me. So, I placed my order 2 days ago, and picked it up today. Also, because this is an Independent U-haul facility, packaging prices are slightly higher than on U-hauls website. Though, still a much better deal than the hardware store has on the same stuff. Now, due to an apparent misunderstanding, they didn't have my material there when I arrived. So, I had to wait a while for the co-owner to go get the stuff, and bring it to the store. However, they did good by me because of the delay. And, because of this, I'm giving them top marks.

Visited awhile back... Awful customer service. Yeesh... Their dog also kept barking at me when I…read morewas cashing out.... and I know it's a pawn shop, but does it have to be THAT messy?... Toys and random miscellaneous items all over the ground. Very filthy... have y'all ever heard of this invention called a broom? I visited this one because of the convenience of its location... However, there are plenty of other U-Hauls and pawn shops nearby, so just save yourself the stress and go to them.

Maybe the nicest people I have ever dealt with. Each employee... smiling, and helpful. Especially a…read morenice woman who greeted me. Thank you.

Brooke was amazing, handled everything that needed to be changed and rearranged. Rented a truck but…read morethen decided to go the Ubox route. Thought it was going to be a hassle. Brooke only came with solutions and had everything set up before I got there. Shout out to her! I even had to add some last minute items I couldn't bring on my flight!

I had a good experience using this location to drop off my moving truck and trailer following a…read morerecent move from San Diego, CA. We stopped by to drop off our car trailer in the morning before unloading the truck. One of the employees came out to meet us and got the trailer off of our truck hassle-free and quickly. We came back later in the day and received prompt, friendly service when dropping off the truck. Not a big fan of moving but this Penske office helped to make the evolution a little less painful.

Very helpful and professional! Rentin a truck can be stressful, they helped make it easy. Saved…read moreme time and money, highly recommended.

First got a quote on line from U-Haul for a 16-foot moving truck and then tried Penske. The…read moreannoying thing with Penske's website is in order to get a quote you have to enter your e-mail and phone number (you can of course fake those). Penske turned out to be slightly less than U-Haul, but I didn't book anything at that time. Within the next few days I received two voice mails from Penske following up on my quote. Instead of booking on line I ended up calling their 800- number and the lady was kind enough to give me a discount. They had four different pick up locations in Phoenix and the most convenient pickup location turned out to be Sun Rentals, an independent Penske agent. Jay called me a couple of days before the scheduled pickup to confirm and I called him back. Jay was very professional and friendly and the truck was a almost new GMC that had a very smooth ride, but of course was a gas guzzler.

Rented a truck this past Saturday. Sharon made the process go by smoothly. She was also very…read morefriendly and professional. Thank you Sharon, and thank you too Roy for such great service!

Owner was super sweet and made returning our rental truck super simple and quick. Highly recommend.read more

Used them for propane, very easy and convenient not to mention very price competitiveread more

This has been the best experience with U-Haul we've ever had. The staff are very great, they are…read morevery professional and friendly It's just overall a wonderful place. I would recommend it to anybody.

I reserved a truck, gave them my card info and the morning I'm supposed to pick it up I get a call…read more"I see you reserved a truck but we don't have any trucks so I'm going to cancel that". Click. She hangs up. DO NOT USE THIS COMPANY if you are moving, have a schedule and counting on them. They didn't even apologize!

**Find another installer--or do it yourself.**…read more All in all, I got ripped off by U-Haul. I paid U-Haul to install a tow hitch and wiring on my 2023 Honda Passport. The hitch itself was bolted on securely--I'd certainly hope so. But the rest of the experience was a mess. Thirty-seven minutes after I dropped off my vehicle, I got a call saying it was ready. I paid $165 for labor, which means they charged me over $200/hour. For that price, I expected professional work--not something that looked like cousin Clem had slapped it together in his backyard. When I picked up my Passport, I noticed the wiring connector wasn't mounted next to the hitch. I asked the installer to show me where it was, and he opened the hatch, lifted the rear floor cover, and pointed to a wire dangling from under the trim. He said I was supposed to just pull it out and hook it up to the trailer. Then he claimed that to mount it properly next to the hitch, he'd need to drill a two-inch hole into the body of my vehicle. I was stunned. I'd watched U-Haul's own installation videos, which clearly showed a grommet that allows the wire to pass through the frame--no drilling required. I filed a complaint with U-Haul, which was forwarded to the same location. They told me to come back and they'd "make it right." When I returned, the installer (James) insisted he'd have to cut the wire to get it through the hole. Again, completely wrong--U-Haul's own video showed that the 4-wire flat connector fits through without issue. At that point, I told the General Manager I'd do it myself. I didn't want James touching my vehicle again. The GM was kind enough to give me a mounting bracket for free, and I left. Later, I discovered that the left rear seat button no longer worked. I suspected James had disconnected the switch and failed to reconnect it. Sure enough, when I removed the trim to properly mount the bracket and route the wiring, I found the seat connector - which was indeed left disconnected - and reconnected it. And yes--James was wrong again. The flat 4 connector passed through the grommet hole with zero issues. I mounted the bracket properly and finally have a clean install, instead of the hillbilly setup U-Haul left me with.

Not sure why they have such low reviews but our experience was great. They were quick to give us…read morethe vehicle and to check us outs. A great price to rent a truck for a few hours and get things done. Definitely recommend uhual. Way cheaper than other places