3+ hour wait with head trauma. Left without ever being seen. How can they be called an "emergency…read moreroom"?

Was sent here by my primary for severe abdominal pain. Sat in the waiting room for 4 hours throwing…read moreup and in pain. They drew my labs in the middle of the busy hallway, had to find me in the waiting room because they forgot to label my urine specimen, and they were treating patients in the halls completely disregarding HIPPA. I finally got roomed and was sent for an ultrasound and the tech was amazing she explained everything she was taking images of. went back down to my room and the Dr came in saying I would need emergency surgery to remove my gallbladder. he left and when he came back he said I didn't need surgery right now and that it could wait till I had more testing done at a different time. There is no reason they should be telling people they need surgery and then backing out of it. they sent me home in pain knowing what was wrong and how to treat it.

I arrived at Mercy Medical Center Emergency Department via ambulance earlier in October after a bad…read morecar accident. The staff was awesome. Up to four nurses were with me in their x-ray and CT scan department to help me transfer over to the scanners and take readings. Someone was with me all the time. I'm also currently using the Hall Perrine Cancer Center for ongoing treatments. All the staff there are very friendly, pleasant, and professional. Absolutely no mysteries, they will tell you exactly what's going on, what needs to be done and when they're doing it. I highly recommend this great institution.

Unbelievable. This place has really gone to shit. There isn't a good hospital in Cedar Rapids,…read moreIowa. I used to think Mercy was the best, but not anymore. You'll die of old age waiting for anyone to help you. Sure, they can put you in a room, there's plenty of empty tiny little rooms they can leave you in for all day and night while they ignore you and ignore your winces of pain. This the last time I go to any ER in Cedar Rapids, Iowa unless I'm unconscious or dead. At both hospitals they are very snotty and disrespectful. I don't know what happened to this place but I won't be caught alive in there ever again.

I'm on the fence in regards to my review, so I went with 3 stars…read more To the best of my knowledge this is a walk-in clinic. Apparently I'm wrong. I went in with my 3 month old daughter thinking I'd have a little bit of a wait at around 10am. Nope. There was no availability until 230pm!!!! So I asked if it'd be better for me just to take her to the emergency room, and the receptionist said it'd be about the same wait time! I was able to be seen after explaining what was going on with my daughter and a nurse agreed to squeeze us in. I appreciated the nurse and the doctor as they were very nice and understanding, but the fact still remains that there's really no walk-in availability. For my medical needs, I'm just going to have to go somewhere else as this does not suit my personal needs.

It's been years since I've visited this urgent care location, but what ended up being a sinus…read moreinfection brought me in today. Do yourself a favor and check yourself in online by selecting an actual appointment time. The clinic does still take walk-ins, but your wait time will be much longer if you simply walk in. I also recommend choosing a very early morning appointment. My appointment was at 9:45am and there were only a few others waiting when I arrived. By the time I left my appointment (10:15am) the waiting room was packed. Dr. Niemeyer was great and even apologized for running late. In the short period of time I spent with her I liked her so much that I'd even choose her as my primary care Dr., although I'm not sure she does that. There were some pretty sick people waiting to be seen before me, and I didn't mind waiting. I appreciated the apology from Dr., nonetheless. I was in and out in 45minutes or so. Recommend this location because they're efficient and everyone was friendly. Big kudos because staff were constantly sanitizing the waiting room, exam rooms, and pretty much everything else on a regular basis (mind you, I was only there 45 minutes and saw this occur multiple times). If you are contagious, do yourself and everyone else a favor and wear a mask and sanitize your hands. Recommend.

Took my spouse in for an open wound. The ARNP Mackenzie who treated him was simply outstanding!…read moreThank you so much for this.

Our experience was horrible . Staff was argumentative . My husband was given a medication he was…read moreallergic to. My husband went in to facility with no bed sores and was discharged with a bed sore. My husband would wait sometimes 45 minutes for someone to come help him. I was there and counted the minutes. Worst experience ever for my husband. Facility was clean. Food was fine. My husband was there for skilled nursing.

Too many residents, not enough staff. Not only does the right hand not know what the left hand is…read moredoing, the right hand doesn't even know there's a left hand. No communication between staff and administrators. Typical nursing home BS.

Got an appointment the very next day. When I arrived for the appointment I had no wait time and was…read moreimmediately seen by the provider who was very kind and addressed my issue respectfully and professionally. The place was clean, welcoming and the staff was kind. Would definitely recommend this clinic to anyone seeking care.

From the owner: Visit Planned Parenthood for STI/STD testing and treatment, pregnancy testing, birth control,…read morecancer screening and prevention, abortion, emergency contraception (the morning after pill), gender-affirming hormone therapy and sexual and reproductive health care.

Absolutely terrible!! I was told when I called they were open at 5:30 am. However; when I arrived…read morethey didn't open until 7:30. Furthermore, there is a female Indian doctor who is one of the most rude people I have ever met in my life. She told me I was "fine" and to get rest. I ended up going to the emergency room and was admitted to the hospital with walking pneumonia. I would NEVER RETURN BACK!

I hope you never have to be in the ER here but if you are, you're in good hands. From the time we…read morechecked in we felt comfortable and in good hands. All of the staff did a great job of treating us with respect and kindness.

This Mercy Hospital SUCKS!!Let me phrase this for you on Sept.5th 2024 I went into Mercy Hospital…read moreand I went to the information desk and I asked do you know how to find Dr.Smith Office the desk lady said to me who is he I said he is my back doctor you mean your neurologist yes so she direcrted me down the hall and take the elevator but I had to ask a repairman on what floor he was on then he told me.it's kinda sad when you never been in Mercy Hospital probably over 40yrs or more and nobody would help a person out and why they don't have volunteers to help a person to take them where they are going.That's why I like St. Lukes Hospital Better lease they don't leave there patience in bine.I was so upset I will never come back at all.