I arrived at Mercy Medical Center Emergency Department via ambulance earlier in October after a bad…read morecar accident. The staff was awesome. Up to four nurses were with me in their x-ray and CT scan department to help me transfer over to the scanners and take readings. Someone was with me all the time. I'm also currently using the Hall Perrine Cancer Center for ongoing treatments. All the staff there are very friendly, pleasant, and professional. Absolutely no mysteries, they will tell you exactly what's going on, what needs to be done and when they're doing it. I highly recommend this great institution.

Unbelievable. This place has really gone to shit. There isn't a good hospital in Cedar Rapids,…read moreIowa. I used to think Mercy was the best, but not anymore. You'll die of old age waiting for anyone to help you. Sure, they can put you in a room, there's plenty of empty tiny little rooms they can leave you in for all day and night while they ignore you and ignore your winces of pain. This the last time I go to any ER in Cedar Rapids, Iowa unless I'm unconscious or dead. At both hospitals they are very snotty and disrespectful. I don't know what happened to this place but I won't be caught alive in there ever again.

My wife has been receiving treatment for over a year for back pain…read more I've been in with her a number of times as we dealt with the need to cancel a 17 day European cruise for medical reasons. The care and assistant resulted in a complete refund from our trip insurance. The staff is stellar, friendly, always greeting her my name, patient, caring. Providers likewise are friendly and willing to listen. We never feel rushed. Recommended.

Very caring people who are really good at stiffling some very painful things. I have trouble with…read moremy hip and they've always found a remedy or process to get me back on my feet. I highly suggest you try them.

I hope you never have to be in the ER here but if you are, you're in good hands. From the time we…read morechecked in we felt comfortable and in good hands. All of the staff did a great job of treating us with respect and kindness.

This Mercy Hospital SUCKS!!Let me phrase this for you on Sept.5th 2024 I went into Mercy Hospital…read moreand I went to the information desk and I asked do you know how to find Dr.Smith Office the desk lady said to me who is he I said he is my back doctor you mean your neurologist yes so she direcrted me down the hall and take the elevator but I had to ask a repairman on what floor he was on then he told me.it's kinda sad when you never been in Mercy Hospital probably over 40yrs or more and nobody would help a person out and why they don't have volunteers to help a person to take them where they are going.That's why I like St. Lukes Hospital Better lease they don't leave there patience in bine.I was so upset I will never come back at all.

Our experience was horrible . Staff was argumentative . My husband was given a medication he was…read moreallergic to. My husband went in to facility with no bed sores and was discharged with a bed sore. My husband would wait sometimes 45 minutes for someone to come help him. I was there and counted the minutes. Worst experience ever for my husband. Facility was clean. Food was fine. My husband was there for skilled nursing.

Too many residents, not enough staff. Not only does the right hand not know what the left hand is…read moredoing, the right hand doesn't even know there's a left hand. No communication between staff and administrators. Typical nursing home BS.

3+ hour wait with head trauma. Left without ever being seen. How can they be called an "emergency…read moreroom"?

Was sent here by my primary for severe abdominal pain. Sat in the waiting room for 4 hours throwing…read moreup and in pain. They drew my labs in the middle of the busy hallway, had to find me in the waiting room because they forgot to label my urine specimen, and they were treating patients in the halls completely disregarding HIPPA. I finally got roomed and was sent for an ultrasound and the tech was amazing she explained everything she was taking images of. went back down to my room and the Dr came in saying I would need emergency surgery to remove my gallbladder. he left and when he came back he said I didn't need surgery right now and that it could wait till I had more testing done at a different time. There is no reason they should be telling people they need surgery and then backing out of it. they sent me home in pain knowing what was wrong and how to treat it.

The doctor ordered test results. So you don't do your test and they end up losing them or throwing…read morethem away. So when you question about it they don't know what happened to them. It has happened more than once it's happened twice. Was the asked about those tests they said well we didn't run them we said you didn't need it well that's nice to let me know that. They have just continue medication without telling me about it so when you call they act like you're stupid. And I am very not I didn't have my mind. also when you call in to make an appointment it has to be a month later instead of they want you instead of going to your doctor right away for illness they tell you to go to the emergency room or urgent care so to me that sounds like we do not want your service. I have complain to the top doctor I have complained to the manager when she was there and then all since he quit. Oh my complaint never got anywhere with what went through one earn up the other did not care about their patient All we are is a number to them. I've been yelled at ignored by the staff I considered my health doesn't mean nothing to them I'm just a number on my health has gone down since August of 2024 and they never really were concerned why it was going down I had to plead with the doctor just send me to a specialist especially after I passed out driving. Is this keeps up this place won't be running any longer I considered this last year they have so many patients they can't get through fast enough and they get they're so overwhelmed I think that there's less doctors that they should be more backers for each patient not just one doctor for 200 patients are 300 patients because if you have like an illness or something that you have to come see your doctor it shouldn't be a week a month before you can get to see them..

I am beyond upset with this place. I have been trying to get the IUD insert since 6weeks after my…read morebaby was born. my appointment has been cancelled 5times ... during pregnancy my doctor wasn't available at all in the last few months and it happened when my son was born too. but, I did get in with other doctors who were amazing. but, being my appointment rescheduled so many times its beyond crazy. the most recent rescheduled they text me the day of. like I have to take the time off for these and I do not have a second car so I have to have family take me and I'm very upset with all that is happening. the day it stormed and there was supposed to be tornadoes they closed down which is fine but I live 45 mins away and they called me 10 mins before my appointment which I was almost there at this time! I asked if I had to get IUD done there because they keep cancelling and they said an Ob has to do it and everywhere I call isn't excepting new patients especial for just the insert . Very disappointed.