Surgenor Hyundai should definitely be top of the list when considering purchasing a Hyundai in Ottawa. The process from beginning to end was transparent and we couldn't ask for more. We are so pleased with our Pallisade! Thanks Surgenor Hyundai! read more

My service experience was superb because of Service Director Jayce Sheehan. My AC hadn't been working on my new Venue, and after a few unsuccessful diagnoses, Jayce took my concerns seriously because of an upcoming trip in very hot weather. He phoned me three days in a row to keep me updated and made sure I knew that even if the part didn't arrive, he would provide an alternative vehicle for my trip. In an era that true customer service is rare, Jayce is a model that will serve as a differentiator for Surgenor Hyundai's service department. Bravo! read more

Please buy your Hyundai from anywhere else. Brought my car in before I sold it to have the mileage recorded. This was for the rebate cheque as Hyundai 'misreported' the mpg for the 2011 Elantra year. Surgenor failed to submit the paperwork and claims it never happened, I am now out several hundred dollars from Hyundai Canada. Have attempted to resolve this multiple times with no assistance. read more

My 2014 Hyundai AWD Santa Fe sport had an extended warranty until May 2022 and I had oil changes at Surgenor Hyundai in March and August 2022. No issues until I had a safety check in September 2022. All of a sudden rear shocks , tires etc. had to be changed. They also identified that AWD transfer case and coupler were leaking with estimated cost of $3000. Transfer case and coupler would have been under warranty if identified before May 2022. Was never mentioned in August oil change either. Service manager not interested in splitting cost in half. Very odd that nothing mentioned until warranty was over. Avoid this place and if you have an extended warranty get a safety check done ( at another garage) a few weeks before warranty expiry. Do not trust oil changes to have them identify anything if you are under warranty. read more

I purchased my 2017 Hyundia Tuscon from another dealer and was not aware Surgenor had a Hyundia dealership. I started having issues with my vehicle that could not be corrected by the dealer I had bought it from. After taking it 3 times and issue was not corrected, I decided to take it to Surgenor Hyundia. They corrected the issue and for that I was happy and regained the confidence in the vehicle. Thank you Surgenor Hyundia you have a great team! Ronald Rocheleau read more

Although they provided me with a quick appointment time when I was experiencing issues with my car, I understand why there were few clients being serviced. They did not inform me that they would be charging me for the assessment of a minor issue with my car seat $65 for 30 minutes assessment. I was OK with paying 65$ for 30 minutes assessing my actual issue, but the extra amount was exorbitant and they did not at all communicate that they would charge for checking that as well. Also, they charged me a higher price than another Hyundai dealer for the same issues and approximately 150% more than my mechanic after I bought the parts necessary at CAPS. read more

I purchased a certified pre-owned vehicle here this year and was told that the car had never been in any accidents. I trusted that I was told the truth, but later when I received the car proof report I found out the car had been in a collision. read more

Feeling very shocked and upset, I walked in to Surgenor Hyundai in Ottawa, ON, with my son and his friend, as I'm currently a Hyundai owner and wanted to recommend them and had the intention to buy a car from them. The lady that was trying to get us the deal didn't spend much time with us and every question we asked we had to wait at least 10 minutes as she kept going back and forth to the sales manager. We already knew what car and what deal we wanted but they made the process much more complicated and they were constantly making it more confusing for all of us and even the salesperson didn't have any knowledge regarding our concerns. Basically we didn't get to communicate properly and I believe she was new so its not her fault. As we were about to make up our mind the sales manager Mike Patterson walked up to us with a very rude and aggressive approach and didn't greet us at all, all he had to say was that " obviously we can't do business with you guys". We were not expecting to hear that from the manager and we ignored the comment and asked for more details on the ongoing deal specifically regarding the final price and he stated " what good is that gonna do you guys?" After this comment we felt that he was not willing to help in any way and was very unprofessional and unwilling to cooperate. My friend then went on to ask him about what he is getting on the deal and Mike said "if you guys can get a better deal elsewhere then why are you here?". He also degraded our purchase and my friends decision by saying" Why are you worried when you're only buying the most basic car we have". He seemed to not even want us there at all which made us feel like we weren't welcome and they didn't want to sell us anything. Everyone else there seemed to ignore the fact that we were being ignored and not taken seriously. Mike also directly told us to leave the dealership. After this experience I don't even feel like being a Hyundai customer and I came to the conclusion that I want my current Hyundai car taken back, Mike made me feel embarrassed in front of my son and his friend, he disrespected us and didn't show any empathy. I want this message to be made public as I feel that such a person shouldn't be representing any dealer or company in such a manner, he is deliberately trying to get customers to leave without any valid reason. He simply didn't want to answer any questions regarding the car. read more

Never trade a car with them, we had a really bad experience. My mom in law got a call from surgenor to trade her Hyundai Accent 2014, they told her that they're going to take her car and pay the rest, and that she will only have to pay the price of the new car. She got an Hyundai elentra 2016 pre owned with 40000km. They took advantage of the fact that she doesn't understand much English, and made her sign the paper, she now has to pay 32k$ for the car. They're not honest. read more

Surgenor hyundai Never ever consider buying a vehicle from this dealership We bought 2 brand new vehicles and it went down hill from there The first oil change on both vehicle , resulted in me having to schedule an appointment With the dealerships manager to complain about the service department Both vehicle were to be serviced for an oil change and related service that comes with the approx 80$ they charge They Had both vehicles completed in 10 minutes , why so fast Because they said they changed the oil , they said they would lube all doors, they said they would top up Fluids , they said they would check tire pressure All a general inspection that is included with the oil change It is impossible to bring both vehicles in to the service bay and perform theses duties in 10 minutes None of this work was performed I seriously doubt the oil was even changed or the filter Nothing at all was done , i paid for the servicing on two vehicles and they did not do anything I rechecked all the service that was to be done after the appointment , and was so upset i advised the dealership manager about how they did not perform as outlined in the report The manager had no excuses , was very concerned , and said the issue was new employees in the service dept he assured me that there would be no issues forthcoming Well today i went in to request a quick look to find out why the hyundai accent after only 5000k on it was Having emergency break issues The service manager said we cannot look at it today after taking the day off work to bring it the car He said we may be able to look at it tomorrow , but no guarantee I am never going to recommend this dealership ever to anyone Please consider buying your vehicle at any other hyundai dealership Unless you want to pay for services that they obviously did not do Buying a vehicle from this dealer will only result in you only having a very bad experience please go elsewhere , you will regret this from the moment you need any servicing at all No wonder they have replaced their service manager 3 times in the last year This service dept has serious customer service issues read more

Update! I was contacted by the GM at Surgenor, who was quick to resolve this issue. He explained he didn't know how it happened, and agreed to refund us for the unapproved work! So this has been fixed to our satisfaction. II didn't get an explanation of how it happened, and I really just wanted it fixed. Hopefully they review how this happened to prevent it from occurring to anyone else, who may not be as insistent about an error. It's over, Thanks for making it right. We phoned and scheduled just an oil change last week, and to look into a key fob issue that would be under warranty, at Surgenor Hyundai, at 895 St Laurent Blvd, we dropped it off for the work in the morning. They called us during the day with some recommendations for additional work, we declined any additional work. At the end of the day we returned to pick up our vehicle, they gave us a bill for over $300, for some service package that they performed without our consent or approval. We called immediately upon getting home, before closing time which is 6 pm, and got no answer, so we left a message and asked for a call back, and an explanation. They didn't call us back on Saturday. We had to call back Saturday, no one could answer anything, they assured us the manager would call back first thing Monday. Once again there was no call from anyone. Again we had to call back Monday night. We inquired why this service package was done? They said we requested it, we did not! The manger talked with both the girl who answers the phone for appointments and the service advisor, Mathieu Lachapelle, of course they both told their manager that all service and costs were explained to us. This is a complete fabrication, which in fact they never did mention at all. So not only did they charge for service we never asked for, they basically called us liars. The staff is covering their butts because they messed up. Mistakes happen, I know, I run a service company of over 700 clients, and our techs make mistakes all the time. It is how it is handled after an error that is most telling about a company culture. The manager at that point just said just there was nothing he was going to do, and stood steadfastly by his point, he wasn't going to do anything for us, based on his employee's version of events. We asked if they record their calls, as many places do these days, as that would easily prove out side of the story. The manager said no they didn't. I hope they do record them, so we can get to the bottom of this and prove the request we made. So all we were left with, as recourse, was to complain to Hyundai Canada, about the extra $240 of charges, they are currently investigating, but its been several days and no response yet, still waiting. All this to say, in my opinion and experience, stay away from this place, and be forewarned that their customer service is bad, to be polite, and that you may be taken for hundreds of dollars, just like we were. This will be the last Hyundai vehicle I ever buy, unless completely rectified. I will never go back to Surgenor Hyundai Dealership ever again, and will share, in my opinion this rip off scam with everyone I can. People have been contacting me with similar alleged experiences with the service department there, about added charges to their invoices that they didn't ask for either, seems to be not uncommon there. I will never support a company that treats it's customers this way. Please share this experience with everyone you know, so no one else will get treated this way and be ripped off!!! read more

I did not buy my car there because they didn't have what I was looking for but they are very friendly and I appreciated their no pressure approach with me. read more

They're nice, courteous etc but no matter what I take my 2013 car in for -- scheduled maintenance, warranty work -- they come back with a list of about 20 more procedures that they "strongly recommend." This time several of those had actually just been done -- but at a different dealership -- so they were recommending them without actually checking the condition of what they were claiming needed replacing/cleaning. Even after they took those things off the list, what they wanted to do (on top of the warranty work) would still have cost upwards of 500, which I simply can't afford. So - watch for this - they'll say "well if you do any one thing, it should be ..." . I don't know about cars. On the spot, at the end of the day, wanting the xxxx car back and knowing I have a long trip ahead of me, I'll give in, just in case they're right. This time - fuel injector service, at 55,000km (again - apparently they pulled one on me without asking at 28000) - for $179. Later of course when I have time to look it up I find out it's a rip off and hardly ever necessary. I took the car there because the tranny was acting up and I wasn't sure it would be safe to go to a dealer farther away. Next time I'll take my chances. Honestly this happens EVERY TIME. My US dealership did the 48K check -- the big one -- and not only did they not come back recommending a single thing extra, but they pushed out a dent for free!! read more