When my sons car was broken into on Boxing Day evening he needed a replacement drivers door window…read moreand trim. Unbelievably, the dealer couldn't get one for about 2 weeks so I decided to call some scrapyards. A-16 was the first I called and Nabil, the owner, told me immediately that he had the parts I needed and he would call me back when they were ready. True to his word he called within an hour and about an hour later I had the spare window, which was $75, less than the $220 the dealership quoted. A-16 are an awesome business. They have used parts, gently-used parts, reconditioned parts, refurbished parts and can get you new parts as well. I had a small crack in my rear light unit that was going to cost me around $400 through the dealership to get the part. Nabil got me a replacement after-market, new part for $115. If you have any need for parts for your car, and are ok with gently used, then please give A-16 a call. If they don't have it they can get the part for you at way less than the dealerships.

Needed to get work done on my 2008 Ford Escape, A16 took it in quickly , work was well done and it…read morewas a fair price ... and a smile to boot .....

super great store. have everything for mechanical or electrical.. good staff great serviceread more

Over I really like Princess Auto. Definitely favorite especially because of their no-hassle return…read morepolicy. This review is related to their own product review on their website. I always wondered why there are so few reviews for such a popular retailer. I discovered recently it's because they don't allow any critical or negative reviews - even the slightest ones on their website. I wrote one review for a product that was moderately critical and it never showed up on their website. I recently submitted a 3 star review for a mini excavator I paid $10,000 for. The purpose was to provide them and their customers an honest opinion of what I liked and disliked about it so prospective purchasers could make an informed buying decision. After a couple of days, I got this email from them: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!" So what's the point of sharing if honest reviews aren't allowed??? I rely on reviews to make informed purchases. I would have expected more from Princess Auto.

Excellent customer service, Great prices on parts. Will use for fasteners and supplies in future.read more

I write this not lightly. I was stranded with my car on an evening I knew that my car was in…read moreserious trouble. These guys didn't only show up when other other car servicing centers were closed, they did so with the exact size of car parts my car required then went on to install so fast ! We couldn't believe their depth knowledge, precision and vigilance. Kind & caring true Experts by far ! Strongly recommended !!

From the owner: J&M Desa Expert Auto Parts & Rebuilder is an Ottawa, ON Auto Body company who gets the job done…read moreright, from beginning to end. We replace or repair auto parts in a timely fashion.

I have been dealing with Hosie & Brown since the late 80's. They are a very reliable and…read moreprofessional group of people. They will go overboard to get you what you need (if it's available somewhere, they will find it). I continue to use them with my home shop.

These guys were fantastic every time I shopped there. Now I need 2 front fenders for a 1996 GMC…read moreSierra dually and if I can find what I am looking for from Hosie and Brown I will proceed with the order. Wish there was a simpler way to order and find cost. Maybe a website???

Brain sold me some wheels "advising me" in writing that that they perfectly fit my Nissan Ariya…read more When I tried to install them, the front would not fit as the rub against the caliper. When I emailed him back, he stated that is "nothing he could do", as the store has a no return policy. He suggested that I modify the front and rear axle of my car by putting spacers which I declined. I will note that they still list the same wheels as being compatible with my car, even though they are not. The stores advertise excellent customer service - until something goes wrong that is - and claim to be "experts" - clearly not. Buy at your own risk, just know that in the small chance that something goes wrong, they will not take any responsibilty and leaving you paying for their mistake.

I ordered rims from them on August 8, 2022, they promptly received my payment, they told me they…read morewere backordered. I told them I could wait. The rims never did show up and I have repeatedly contacted the company for the past two years, attempting to get a refund. Any response has been "we will look into it." I would avoid this company, I see positive reviews, but I'm sure that's from people who receive their product in exchange for money, but I would be an example of what this company behaves like when there is an issue. I have the emails and the order confirmation that shows all of this.

Horrible experience. I ordered a RS5 grill for my Audi S5 and the material is very cheap and the…read moreproduct does not fit my car because of the placement of the parking sensors on the purchased grill. Contacted customer service, sent them pictures and they will not respond or stand behind their product. Do not order from them!!! I am out $300.

Horrible experience. When I first called to get an estimate/order parts, the girl on the phone gave…read moreme her life story about about how I was making her job so difficult by searching up so many parts. This was after she started having some conversation with a coworker for about a mustang srt and some "fucking sexy firemen" for about a good 5 minutes. Finally I ordered my parts and just hung up. That's just the beginnings. In my order, they had to order a few parts, so I waited until the next afternoon to call back. They had guaranteed the parts would be there at 10am. I call at 1130 and find out that some other coworker sold half the parts from my order. Cool. I go pick up my parts, all is dandy. Spent over $800. Bring it all home, take off all my old parts, go to put on the new callipers and it's the wrong one. FANTASTIC! Now I'm stuck waiting all weekend to get this proper part. Ugh

Don't purchase winter tires here. I have a defective tire ten minutes old and they refuse to help…read moreme with warranty. My mechanic shop tried to mount the tire and it would not balance until 5.5 ounces of weight was used - double at least the normal amount of weight required. Still, it will warble at speed, potentially putting me at risk. CAPS staff resisted right from the moment I started talking about the issue, looking for ways do deny the warranty claim ranging from the age of the rims (brand new car) to asking if the tire was mounted on a rim, etc. with the clear desire to find anything they could to not have to help me. The shop that mounted the tire is very experienced with master mechanics and tire specialists. CAPS are very familiar with the shop but still tried to question the mechanic's findings. Our vehicles need to be safe, and the tires we buy should not subject us to danger. A vendor who sells tires and refuses to help you with warranty issues is not a valid place to shop. Take my advice, get your tires somewhere else where the policy regarding warranty issues is something other than complete denial.

well, with this one i would like to express a big warning to the all of the customers, especially…read morewhich one would like to return something what is under the warranty. if that will happen, please be aware of not letting, a return parts, out of your eyesight, by any sales person, for what ever reason, like checking authentication in back stage. if that will happen, by any chance, any customer is screwed up, automatically, because as the parts are out of your eyesight, they will exchange returned parts for another similar one, which is not "covered by their policy". and normally you have been assured from all of the sales team, that named parts is not their. and, as myself, and probably many more customers, will stay mute, with only option to turn around and get through the door, and stay short of $150.00, while their plan probably is to return same one to the factory, and get same amount of the money from them. what system for money make.