Their poor business practice is inexcusable. They will not take the necessary steps to resolve an issue and will not apologize or accommodate you when inconvenienced.
On 4/11/22, at around 9:30pm, I went to the laundromat in District Heights, Md and washed 4 loads to include clothing, sheets, towels and blankets. Unfortunately, out of the 4 washing machine 52 door would not open. I, informed the 2 hispanic female staff who turned the machine off several times, which was unsuccessful. No other attempts where made. I was told by one of the female staff to leave my name and number. She will not be working tomorrow but she will leave a note for the morning staff. She informed me that her manager will come in at 5am and I said I have to work so I will not be able to come back in the morning but hope that the issue will be resolved tomorrow so I do not have to wash my sheets again.
On 4/12/22, beginning at 10am, I called the laundromat 10 times but to no avail. I even left 2 voicemail messages. Since, I have not received a call back by 2pm, I left work early to go there and arrived around 3pm, only to discover my clothing still in the machine and the door still not opening.
As I approached, the washing machine, I saw the female staff from the day before and asked why I didn't receive a call with an update and why haven't the machine been worked on and that I called multiple times. Her response was she just arrived to work and there is no phone to receive calls. Then she walked away to get her cell phone and made a call to a male who she was speaking with via FaceTime. The male assisted her with the opening of the machine. So she began removing the screws and stuck a screwdriver in the opening adjacent to the door handle. After several attempts the door finally open.
The issue I have is that it was over 12 hours later and none of the staff made an attempt to get my sheets out, and place it dryer. Instead, I had to leave work early and go there because I couldn't reach anyone, and only to discover my clothes were still in the machine.
Afterwards, the female staff didn't offer an apology or to rewash my sheets after the inconvenience this caused me. It is very disappointing to know I spent money at a business who doesn't care what happens when the machine lock up on you. I will not be going back to this place and neither will family, friends and colleagues.
This is very unfortunate the way the entire situation was handled. I didn't leave work and go there. My sheets still would have been sitting soiled in the machine, which is unacceptable.
Not to mention, while there several kids were allowed to run around, which would've been horrible if they got hurt. read more