I have been here 2 times now and every time it's been an easy and efficient experience. The…read moredoctor's are always so kind and caring. I appreciate that great care.

set an appointment early in the morning for noon still waiting 45 minutes later after an…read moreappointment stated that the staff was short for a Saturday. I would reconsider this place.

If I could give this place a negative 10, I would. When I think of prison hospitals, this is what I…read morethink of. It's a dump and the ppl hate their jobs. I don't know if it's inexperience or what but attitudes don't require experience. If you can avoid this ER, do it. These ppl are horrible. The staff is unbelievably rude. When my husband tried to tell them how to get blood out of him, they immediately started treating him like some drug addict. Uhm, no, he has always had issues with his veins due to high blood pressure but when he tried to tell them how his doctor does it, they said to him, "well this is not your doctor, so..." what? I think he knows his body. They saw he had great insurance so instead of listening to him they started poking and prodding not even asking what was going on. It was insane. No compassion, no care. Why are yall even there? Just because you have a license to practice medicine does NOT mean you know better than the person you are treating. Also, pretty sure you took an oath to care for others and if this is your idea of care, please, change professions immediately. If you have no empathy for ppl, why even do this job? It's so disheartening when these medical "professionals" see you as a dollar and not a human. We will never give these ppl another dime of our money, insurance or not. But, I won't complain without offering a solution. So, We left and went to Royse city ER, those folks are fantastic! Sweetest, most compassionate ppl. Go there if you can. Best ER around, Royse city.

I LOVE this medical center. Their E.R always runs so smoothly. You will definitely get in & checked…read moresuper fast compared to other big hospitals in Dallas. When I have gotten sick while being in Dallas, I always prefer to drive here then to go to any hospital in Downtown. The nurses, doctors, & medical billers are so efficient & very understanding in whatever it is you are going through. They go out of their way to make you feel comfortable when you are in pain. They don't just treat you as another patient. They are seriously so good with their patient care. Trust me, the drive is worth it. They know what they're doing. & nowadays, you don't get that type of care anywhere.

Buyer beware! My son had a sore throat and after looking at the urgent care listing on the website…read more She took him in to check for strep. the bill today? $900 for a sore throat. Its one of those business that dupe patients into believing it's a clinic by website and size of the building but it bills as an Emergency Room. what a scam! avoid at all cost!!!!

From the owner: TotalCare ER is Garland's hometown emergency room! Our 24/7 facility offers extensive care for…read moreadults and children, with no appointments necessary and a shorter wait time than most traditional ERs. We also have onsite imaging (CT) and onsite labs so that we can provide fast, convenient care for our patients. Walk-ins welcome, and we bill to most commercial insurance.

I have chronic issues (as an US Air Force veteran) so I have had medical emergencies numerous times…read moreand surgeries and been to various hospitals due to these issues. This hospital is the only one I trust to go to and the care is always so amazing with staff going above and beyond. This means so much when having to deal with health issues frequently, which is not pleasant at all but the staff always has amazing attitudes and the care has always been top tier. This hospital needs to be the hiring manager for ALL medical facilities!

This ER is the best I've ever experienced - not that I've always been the patient but I've taken…read moremany others to ERs! At this ER you get fast attention and are treated with a staff that shows much care. The staff of Nurses, Doctor sand Admins that work here are some of the most caring that I've seen in an ER. They diagnosed my calcaneus fracture correctly when another ER initially said my foot probably wasn't broken. Recently I took my niece here after an accident and the Dr stitched her partially amputated finger and then reattached the nail. In a follow up at a hand surgeon she said the Dr in the ER did a great job and she didn't need to do further repairs.

Very rude front desk receptionist! Didn't bother to get her name but she had a tongue piercing. I…read moreinstead went somewhere else, paid a bit more but customer service was great. I would never come back here again.

Wait was excessively long, although there were no patients to speak of. (I believe those that say…read moreotherwise are either fake reviewers and likely employees or have an ownership stake.) We arrived shortly after it opened, and parking lot was still empty, so I'm certain of this. Appointment fee is taken prior to seeing health care provider and front desk did make sure insurance was accepted prior to visit (this was 65+ MediCare). They also do not allow anyone to accompany the patient to the examination room. Indicate it is "policy". It matters not if the patient is a senior citizen or someone who just needs another person to also listen to make sure they heard everything right. My "patient" indicated that the PA that he saw was fine. However the x-ray tech, with 20+ years of experience was unable or unwilling to answer the most basic of questions, which included something as simple as the type of machine they were using (a machine with a label on the side he then looked for). This company is now owned by Care Now, which advertising states they have over 300 facilities. Perhaps it is company policy to be evasive, and not tell new walk-ins what to expect, so that patients don't leave immediately. Good luck if you are new to area and you don't have a primary care established yet. A non-life threatening issue like getting an x-ray for suspected fracture should be a simple thing and this type of facility should be a good answer for that service without filling up a traditional hospital emergency room. In this case, it wasn't.

I have to say this is one of the best hospitals I've ever been to. One of the most compassionate…read morehealthcare workers I've ever seen from the start of my stay to end. I was very pleased and I'm very thankful. Thank you for being as compassionate and caring for me in my time of stay it was appreciated. Great nurses , great techs , great doctors , just a great staff all together

Nurses were seen rolling their eyes at the patient. I told them the dr would allow morphine and…read moredilaudid alternating. The nurse before was the one that told us the drugs were to be alternated. After she finally read the notes, she saw where it said it could be alternated. They are not listening to my daughter. She kept telling them the pain was near kidneys. They finally ordered an ultrasound and found a kidney stone. She was in for back surgery. After discovering kidney stone, the floor dr had the nerve to tell her she shouldn't be in pian. DO NOT SEND FAMILY MEMBER HERE!

We were in a bad accident Friday night and the ambulance took my granddaughter and her boyfriend to…read moreLakepointe which is now Baylor Scott and White. My husband and I followed in a Rowlett police car. I have read some not so good reviews about this hospital but they were so kind and supportive with our kids. They were very attentive and went out of their way to make the children feel comfortable. Everyone was checked out thoroughly and we were all able to all go home with bruises and abrasions but we are all ok. Everyone from the receptionist in the ER lobby to the nurses and Doctors who were on duty that night were awesome! Shout out to the EMT's, Rowlett police and to the other emergency services that showed up that night to help us, thank you! You were all so nice, helpful and supportive.

While there were a few nurses who were genuinely kind, attentive, and made me feel comfortable…read moreduring recovery, the guidance and support surrounding my baby's feeding -- one of the most critical parts of newborn care -- were completely inadequate and filled with misinformation. Immediately after birth, my baby showed no interest in feeding. I was told by multiple nurses that this was "normal" and that babies born via C-section often have amniotic fluid in their stomachs that keeps them "full." I asked repeatedly if it was normal for him to go so long without eating and whether I should begin pumping to stimulate my milk supply. Each time, I was brushed off and told to "just keep doing skin-to-skin." I was never offered a hospital-grade breast pump or given any meaningful guidance on how to ensure my baby was getting the nutrition he needed. For over six hours, my baby barely ate. When he finally did, it was only for a few minutes and extremely painful. I continued to express concern about how long he was going between feedings, but every nurse I asked insisted this was fine. I was told his stomach could only hold "a teaspoon" at a time -- a statement that I now know is completely false. Not one person took the time to properly assess the situation or explain what steps I could take to encourage feeding and support my milk production. What makes this worse is that even the lactation nurse, whose specific role is to assist with breastfeeding and milk supply, did absolutely nothing to help me. She did not attempt to guide me through a feeding, observe a latch, offer techniques, or explain how to stimulate milk production when the baby wasn't eating. I was left to figure it out alone, in pain, and increasingly anxious about my baby's lack of interest in feeding. By discharge, my baby had fed poorly the entire hospital stay, and I continued to experience significant pain during feedings. I specifically asked the discharge nurse to check for a tongue tie because of the pain and shallow latch. She looked briefly and said there wasn't one. The very next day, my pediatrician immediately identified a tongue tie and was shocked it had been missed. A pediatric dentist later confirmed my baby had a stage 3 tongue tie and a top lip tie, both of which were severely restricting his ability to latch and feed. At that first pediatrician visit, I also learned my baby had lost 14 ounces from his birth weight over the 3 days since delivery -- an alarming and preventable amount of weight loss. The pediatrician explained that newborns should be eating every 2-3 hours and can typically hold about an ounce per feeding, not a teaspoon as your staff claimed. Because of this misinformation and lack of early intervention, we are now having to breastfeed every two hours, supplement with formula, and pump constantly to rebuild my milk supply and help my baby regain weight. This experience has left me angry, heartbroken, and deeply disappointed. I trusted the hospital staff to guide me -- especially as a first-time mother recovering from major surgery -- and instead, I was given inaccurate information, dismissed when I voiced legitimate concerns, and denied the help that could have prevented my baby's early feeding struggles. The repeated misinformation, lack of urgency, and failure to provide basic lactation support were unacceptable and potentially harmful. I am requesting that this incident be formally reviewed and that action be taken to ensure this does not happen to another mother and baby. Staff should be retrained on newborn feeding protocols, early milk stimulation, and the identification of oral ties that can seriously impact feeding. The role of lactation support also needs to be evaluated, as the lack of assistance I received from the designated lactation nurse was inexcusable.

This place is insane! Triage means you evaluate the most emergent case and handle it. In over an…read morehour of waiting nobody even looked at the several sheets filled out that is all that existed for check in. How can you determine you have an emergency case if you don't even look at the sheet you ask people to fill out? Want to another er, was admitted within an hour, not to ER but to hospital care. Avoid at all costs.

Walked in and the check in person was ok. Waited to see the Dr. he really did not want nothing to…read moredo with us, as his shift was ending at 7.He still had an hour to go until 7. Told us that the Dr .taking over at 7 would access us. We waited for 3 hours. They were not nice at all.

My husband and I have been going to BSW for approximately four years. Our first attending doctor…read moremoved a few months ago. My new doctor is Dr. Figel who is also my husband's doctor. My issue with BSW is their Urgent Care clinic. Instead of seeing a doctor for my reoccurring UTI, I was attended by a nurse practioner. The meds she prescribed was for only the symptoms. Needless to say, a few days later, I wound up at the emergency room at an urgent care. I still have another three days on meds. If in three days there's no improvement, Ill be back to BSW ER.

My primary care provider DR Caire canceled 3 appointments that were made. They called me a week…read moreprior to my appointments saying the doctor will be out of the office please reschedule. So I made another appointment with a different doctor and they want me to pay 200 dollars for switching doctors... so I no longer use Baylor Scott and White.

Dr Bret is great doctor…read more i recommend to the n-th degree have a great day

I did not like the way I was treated. I left before I saw my "new" doctor. My previous doctor had…read moreleft the practice. I have found a different doctor. It was really good for two years. Then crash! The manager called to apologize for the employee's bad behavior. She blamed it on it was her last day prior to maternity leave. Ok.