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    Surefoot

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

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    5 months ago

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    East Slope Outdoors - Unsightly pull on front of pullover

    East Slope Outdoors

    4.7(25 reviews)
    0.0 mi
    $$

    I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

    Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

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    East Slope Outdoors - East Slope Outdoors

    East Slope Outdoors

    East Slope Outdoors
    East Slope Outdoors

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    Ski Butlers

    Ski Butlers

    4.2(12 reviews)
    0.3 mi
    $$

    Sure wish I could leave zero stars. Where to begin…read more First, when you are paying for a "butler" ski rental service, you would expect that upon providing rider information as requested by the company, it would provide clients with the setup appropriate for their specific parameters. Nope. Instead, my wife got a board that was the wrong size, with missing binding screws, and bindings that didn't even fit the board or the boots she was provided. It took three separate visits to resolve, wasting multiple days on the hill. Second, given the above errors, you would expect the problem to be resolved quickly and professionally. Also nope. Instead, my wife was told "maybe your husband has the right screwdriver." I generally don't travel with a set of Phillips heads, obviously. Then, when a rude and unprofessional manager named Vanessa came by to deal with the problem, my wife asked what the solution might be for her being set up with a board that -- according to this same manager -- was inappropriate. Vanessa's helpful response was to suggest that we "buy your own rig." We were also told that snowboards are sized solely based on weight, without regard to foot size, which is of course absurd in addition to being wholly incorrect. In short, this is a ski rental business that suggests its clients buy their own equipment when they are called out for failing to provide the right gear. That should tell you everything you need to know.

    This service is awesome. They come to you with great ski gear, fit you for your best ski…read moreexperience ever and save you time and money! It's the perfect solution to gearing up to ski in Big Sky.

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    Ski Butlers
    Ski Butlers
    Ski Butlers

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    Surefoot - skishops - Updated May 2026

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