I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

Jared was excellent. Bought Roxy ski boots that fit super well. Seamless experience and great…read morecustomer service.

This is a great local shop with friendly knowledgeable staff and great pricing . I bought a board…read morebinding and boots and my crew all got rentals. No wait and very attentive staff made sure we were happy. Will be back

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Sure wish I could leave zero stars. Where to begin…read more First, when you are paying for a "butler" ski rental service, you would expect that upon providing rider information as requested by the company, it would provide clients with the setup appropriate for their specific parameters. Nope. Instead, my wife got a board that was the wrong size, with missing binding screws, and bindings that didn't even fit the board or the boots she was provided. It took three separate visits to resolve, wasting multiple days on the hill. Second, given the above errors, you would expect the problem to be resolved quickly and professionally. Also nope. Instead, my wife was told "maybe your husband has the right screwdriver." I generally don't travel with a set of Phillips heads, obviously. Then, when a rude and unprofessional manager named Vanessa came by to deal with the problem, my wife asked what the solution might be for her being set up with a board that -- according to this same manager -- was inappropriate. Vanessa's helpful response was to suggest that we "buy your own rig." We were also told that snowboards are sized solely based on weight, without regard to foot size, which is of course absurd in addition to being wholly incorrect. In short, this is a ski rental business that suggests its clients buy their own equipment when they are called out for failing to provide the right gear. That should tell you everything you need to know.

This service is awesome. They come to you with great ski gear, fit you for your best ski…read moreexperience ever and save you time and money! It's the perfect solution to gearing up to ski in Big Sky.

This is exactly the type of small business that you want to support. These guys care they're cool…read morethey're chill. Their place is right next to the slopes. Use them

Review for the retail side. Can't say enough good things about this place. It was more like walking…read moreinto a general store than a ski shop, which is even more surprising because it's ON the mountain and across from a the resort. You'd expect it to be outrageous but it wasn't in the least. They walked through options and didn't push anything. Prices were great. They knew their equipment. Friendly and charming. Super cool. Picked up a Smith helmet and some other gear. Stop in and head upstairs for the retail store, you won't be disappointed.

Look no further than Black Tie Ski Rentals for your next ski rental experience, I cannot recommend…read morethem enough. I worked with Kevin and Seth who were both super helpful, very knowledgeable, and accommodating of my preferences. They boast an impressive inventory and carry the highest quality brands of both men's and women's skis, and made delivery and pick up super easy and convenient. I will use Black Tie again and exclusively for all of my rental needs.

I just recently went skiing at Big Sky in Montana and rented skis here at Black Tie. I've been…read morerenting skis for about 20 years now and have to say this was the best service and I got some amazing skis!!!! Atomic Heaven and Hells, they were so much fun in the powder. These guys even delivered the skis to my place and picked them back up when I was done, what's not to love about that!!!

Oliver was the other worker who was incredibly helpful and knowledgeable he helped us answer all of…read moreour questions. Thanks!

Wonderful service from Hunter and crew getting our rentals and her;ping me with swapping out my…read moreboard. can't say enough about the friendly fun environment and excellent service we had here.

Was a great spot for outdoor gear in Big Sky. I can't believe they are moving away. Bought lots…read moreof things over the years

From the owner: Black Diamond Equipment. Designing and constructing the world's best climbing, skiing & mountain…read moregear since 1957.

Terrible experience. Made reservations the night before and still waited 40 minutes. No…read moreefficiency at all. The process of getting in line for boots and then getting back in line for skis and check out was slow and confusing for most of us waiting. Returned demo skis and boots to try new set-up and had a hard time getting the attention I needed. Not managed well. Appears to be a bunch of college students hanging around while a few do work.

I am a beginner and this was my first time skiing this season. I didn't know what kind of boots or…read moreskis I needed and I have some foot pain issues. I made the reservation online. Garrett was the first person to help me who was super friendly and very patient and tried different types until we found something decently comfortable. I ended up coming back and having to get a size down which Ashley helped me with. The next day I was having shinbang and came back for an adjustment. Taylor put some foam things on the shins to make it more comfortable but it still wasn't so he got me a different boot that had pressure in different places and felt better. Ashley helped me with the skis for this new boot. Very appreciative of the attention and kindness of the staff at this location. :)