I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Jared was excellent. Bought Roxy ski boots that fit super well. Seamless experience and great…read morecustomer service.

This is a great local shop with friendly knowledgeable staff and great pricing . I bought a board…read morebinding and boots and my crew all got rentals. No wait and very attentive staff made sure we were happy. Will be back

Sure wish I could leave zero stars. Where to begin…read more First, when you are paying for a "butler" ski rental service, you would expect that upon providing rider information as requested by the company, it would provide clients with the setup appropriate for their specific parameters. Nope. Instead, my wife got a board that was the wrong size, with missing binding screws, and bindings that didn't even fit the board or the boots she was provided. It took three separate visits to resolve, wasting multiple days on the hill. Second, given the above errors, you would expect the problem to be resolved quickly and professionally. Also nope. Instead, my wife was told "maybe your husband has the right screwdriver." I generally don't travel with a set of Phillips heads, obviously. Then, when a rude and unprofessional manager named Vanessa came by to deal with the problem, my wife asked what the solution might be for her being set up with a board that -- according to this same manager -- was inappropriate. Vanessa's helpful response was to suggest that we "buy your own rig." We were also told that snowboards are sized solely based on weight, without regard to foot size, which is of course absurd in addition to being wholly incorrect. In short, this is a ski rental business that suggests its clients buy their own equipment when they are called out for failing to provide the right gear. That should tell you everything you need to know.

This service is awesome. They come to you with great ski gear, fit you for your best ski…read moreexperience ever and save you time and money! It's the perfect solution to gearing up to ski in Big Sky.

My wife and I went to Surefoot in Vail 22 years ago for custom boot fitting, which went very well…read more So after a 15 year hiatus from skiing (in general) we decided to jump in again. This week, we returned to the Surefoot store (this time in Big Sky Montana) and had an exceptionally good experience. My wife got new boots and the technician there made multiple adjustments to a pair of boots that I had acquired about three years ago. The fit is critical as I have undergone 13 surgeries in the past 10 years to replace and revise (2-4X) both ankles. Couldn't be happier with the service we received and the entire staff here in Big Sky!

Oliver was the other worker who was incredibly helpful and knowledgeable he helped us answer all of…read moreour questions. Thanks!

Wonderful service from Hunter and crew getting our rentals and her;ping me with swapping out my…read moreboard. can't say enough about the friendly fun environment and excellent service we had here.

Was a great spot for outdoor gear in Big Sky. I can't believe they are moving away. Bought lots…read moreof things over the years

From the owner: Black Diamond Equipment. Designing and constructing the world's best climbing, skiing & mountain…read moregear since 1957.

Mountain Maven is my favorite Big Sky women's boutique, hands down! They have the most up-to-date…read morestyles and everything is very reasonably priced, especially for a resort town. The owner has done a FANTASTIC job at bringing in styles that are wearable instead of just novelty western pieces, which is what is most often found in these types of towns. While she does throw her own little bit of western flair in there, the store is very modern. There are great yoga pieces, work appropriate pieces, and a great spread of other fashionable items. This is sure to be one of the most popular shopping spots in Big Sky.

While visiting family in Big Sky I had the opportunity to shop at maven! Coming from Washington DC…read moreI am used to having a variety of clothes, brands and styles at my fingertips. Maven shocked me with their variety of clothing, jewelry and shoes that can not seem to be found anywhere else! With help from the pretty blonde girl and store owner I left with 2 new clothing pieces and a ring that I can't wait to bring back to the city! Thank you girls!!

This is exactly the type of small business that you want to support. These guys care they're cool…read morethey're chill. Their place is right next to the slopes. Use them

Review for the retail side. Can't say enough good things about this place. It was more like walking…read moreinto a general store than a ski shop, which is even more surprising because it's ON the mountain and across from a the resort. You'd expect it to be outrageous but it wasn't in the least. They walked through options and didn't push anything. Prices were great. They knew their equipment. Friendly and charming. Super cool. Picked up a Smith helmet and some other gear. Stop in and head upstairs for the retail store, you won't be disappointed.