I was really excited to purchase a merino wool pullover from East Slope Outfitters in Big Sky Town…read moreCenter. It was performing well, so I went back the next day and purchased a second one. Unfortunately, the first pullover started developing pulls almost immediately. One particularly long pull in the front snagged on something as minor as my cuticle--something that shouldn't even be possible. I also noticed additional pulls on the back, even though I had been careful with it. When I went into the store to discuss the issue, an employee was empathetic and directed me to the manager. However, the manager--a brunette helping a customer with ski goggles--was completely dismissive. When I explained the situation, she responded with, "Oh, it must have pulled on something." I acknowledged that it caught on my nail, but I was shocked that such an expensive pullover would be so fragile. Rather than offering any assistance or even engaging in a conversation about product quality, she quickly shut it down, saying they couldn't do anything since I had already had it for a few days. For a store selling high-end outdoor gear, I expected better durability and customer support. Spending around $130, I at least hoped for a discussion about quality assurance or a possible exchange. Instead, I was met with indifference. It felt like they cater more to tourists passing through than to customers who actually care about their purchases. If you're looking for durable gear from a store that stands behind its products, I'd recommend looking elsewhere.

Best ski shop I've ever been to. My snowboard had a gash in the sidewall and a broken edge. They…read moretold me they couldn't guarantee a repair would hold (I appreciated the honesty), but they were willing to try, and for a very fair price. When I picked up the board, they had not only performed the previously discussed repairs, but they also did a bunch of p-tex work on the base and a wax, and still charged me the previously agreed upon price. I'll definitely be back here next time I need tuning work done.

Went for gear rental. Great group of guys. Everything was easy and fast…read more Very reasonable and opened an hour before Big Sky so I was geared up for first chair

Smooth in and out. Skis looked a bit beat up but worked fine. Easily handled my rental extension.read more

Jared was excellent. Bought Roxy ski boots that fit super well. Seamless experience and great…read morecustomer service.

This is a great local shop with friendly knowledgeable staff and great pricing . I bought a board…read morebinding and boots and my crew all got rentals. No wait and very attentive staff made sure we were happy. Will be back

This is exactly the type of small business that you want to support. These guys care they're cool…read morethey're chill. Their place is right next to the slopes. Use them

Review for the retail side. Can't say enough good things about this place. It was more like walking…read moreinto a general store than a ski shop, which is even more surprising because it's ON the mountain and across from a the resort. You'd expect it to be outrageous but it wasn't in the least. They walked through options and didn't push anything. Prices were great. They knew their equipment. Friendly and charming. Super cool. Picked up a Smith helmet and some other gear. Stop in and head upstairs for the retail store, you won't be disappointed.

This is a great high-end knife shop, appropriate for Big Sky, that sells knives handmade in Idaho…read more While my teenage son and I were looking, we were offered to throw some axes which we did. In addition to the ax, throwing and high-end knives, they carry moderately priced, mass-produced knives as well. I would say that one of the best things about the shop, however are the fine Swedish axes, the custom, American forged axes, the various buffalo robe, mountain man, and other high-end versions of rustic and traditional western clothing and items. They even have high-end, new, cast iron. if you have never held a multi thousand dollar knife, or felt a knife so sharp that a slight touch will sever an artery, this place is for you.

OMG! Stay away! The store is in a great location in the…read morevillage, and looks great. BUT, they have the most customer-unfreindly policies! You have to pay $30 if you want to try on the product! Never, ever have I experienced this. The salesperson was rude and explained that he did not want me to waste his time. Yikes!

First of all, never come to Yelp for reviews. Yelp actively removes positive posts if the original…read moreposter passes away and their account is inactive. They will also remove positive posts at random because they think the posts are not legitimate. To Yelp every negative review is legitimate and every positive review is suspect. Simply said, Yelp sucks and is not to be completely trusted. That said, working with Big Sky Sports at the mountain was a great experience for me. The employees were helpful, informative, and friendly. The store was well-stocked for a resort storefront. I will be back.

Long time client, first time post. We have been float fishing with Gallatin River Guides for years!…read moreWe have been fortunate to have the same guide year after year. Like this guide taught my youngest how to fly fish when he was little. We originally was going to go with Wild Trout Outfitters a few doors down but they were so rude that we left. We are so thankful we did. The staff is great, we love the guides, even the lunch they get is delicious. We cannot say enough about Gallatin River Guides! If you are looking for fishing, look no further!

While in Big Sky visited Gallatin River Guides for a half-day Fly Fishing trip. Extremely helpful,…read morepatient and great selection from head to toe in what our group of 5 needed for an outstanding memory! Price was right in line with what you'd expect and a great value. We had a blast, and everyone caught plenty of fish! Lindsay was our particular guide, a MT native, who went above and beyond.

Look no further than Black Tie Ski Rentals for your next ski rental experience, I cannot recommend…read morethem enough. I worked with Kevin and Seth who were both super helpful, very knowledgeable, and accommodating of my preferences. They boast an impressive inventory and carry the highest quality brands of both men's and women's skis, and made delivery and pick up super easy and convenient. I will use Black Tie again and exclusively for all of my rental needs.

I just recently went skiing at Big Sky in Montana and rented skis here at Black Tie. I've been…read morerenting skis for about 20 years now and have to say this was the best service and I got some amazing skis!!!! Atomic Heaven and Hells, they were so much fun in the powder. These guys even delivered the skis to my place and picked them back up when I was done, what's not to love about that!!!

Terrible experience. Made reservations the night before and still waited 40 minutes. No…read moreefficiency at all. The process of getting in line for boots and then getting back in line for skis and check out was slow and confusing for most of us waiting. Returned demo skis and boots to try new set-up and had a hard time getting the attention I needed. Not managed well. Appears to be a bunch of college students hanging around while a few do work.

I am a beginner and this was my first time skiing this season. I didn't know what kind of boots or…read moreskis I needed and I have some foot pain issues. I made the reservation online. Garrett was the first person to help me who was super friendly and very patient and tried different types until we found something decently comfortable. I ended up coming back and having to get a size down which Ashley helped me with. The next day I was having shinbang and came back for an adjustment. Taylor put some foam things on the shins to make it more comfortable but it still wasn't so he got me a different boot that had pressure in different places and felt better. Ashley helped me with the skis for this new boot. Very appreciative of the attention and kindness of the staff at this location. :)