Prepare for the extremely rude old raspy lady. Trying to close out the account was a bit of a challenge as she is hard of hearing, and hard of breathing. For those that move towns? Don't expect a close out receipt in the mail that should be included in the $10 admin fee. When giving your name be sure to have her type it in caps and non caps. She will ask if you know how to spell your last name lol she will ask if you're calling the right place lol my bf called also. read more