This is a man that takes pride in his work. His prices are more than reasonable. He is extremely…read moreknowledgeable and willing to share that knowledge with his customer. I was worried we would need to have our 26 year old fireplace replaced. He found a combination of things that required repairs and was able to do all of them in one visit. He left the area as clean as it was when he arrived. I do not typically write reviews, but this is someone who deserves recognition for a job well done. Thank you Allen

Running late, but called us to notify. Clearly a man of few words, Allen got right to work. We knew…read morewe were overdue, so it took quite a bit of cleaning. Although hard to contain the dust, Allen seemed to do his best keeping the mess down. Aside from a very thorough cleaning, he rearranged a couple wires and a box that apparently weren't placed appropriately. I asked for an overview of how the system works and it was explained simply. Overall in our opinion a good value for a good amount of work. We wouldn't hesitate to use Allen again, really seemed to know his stuff.

They live up to their name. Family owned business with a professional and personable expert. On…read moretime, informative, and reasonably priced. Highly recommend this company.

Cord provided excellent service to my family's gas fireplace. I am home sitting for them and while…read moregone their fireplace stopped working. Cord went out of his way during his busy day to add us in and get it fixed. We are so grateful and he did a great job, disassembling, cleaning fixing, and reassembling the fireplace. He left the job without a mess, and was efficient in his work.

Andrew is an honest HVAC technician and standup human being. I worked in HVAC wholesale for a few…read moreyears and got to know the majority of companies in the area. There are only a handful you can trust, Andrew being one of them. Whether you're doing a new instal or need a repair, you owe it to yourself to get a quote from him. That is if he has any availability haha. I had an issue last year with my A/C. Had a company come out right away and the tech tried to sell me on something that I didn't even need. Finally was able to get AC NW out , and the rest is history. Andrew was able to fix it, without over charging me or upselling me on things I do not need. He's a dying breed in the trades industry. Worth every penny!

I was impressed with Andrew from the first contact through the completion of the unit installation…read more He is very knowledgeable about the mini split we went with; the things he told me were totally in line with the information I read online. My dad ran his own construction firm for years and is a very honest guy. Talking with Andrew reminded me very much of talking with my dad about how to proceed with various projects around my home. He was competitive with the price, and I think it was very fair. I will have him out at servicing time, or if repairs do come up. He is not the biggest company out there, but he is the best. Doing business the way it used to be gives you the information to decide. I knew everything was going to go 100% issue free. From my first contact with him would recommend him to friends and family.

Family Chimney repair is top notch. They did a partial rebuild of my chimney from the roofline up…read more They came out within days. The work they did is fantastic. I was very pleased with the bid. They had a very clear contract and filled it completely. Every single person I dealt with was kind and friendly. I won't hesitate to recommend them.

My chimney was falling apart, the roofers were afraid to touch it. Family Chimney came out and…read morerebuilt the chimney with immaculate precision! A few weeks later I ran into an issue with the damper, and the owner himself came out and diligently worked on the issue until it was solved. Excellent business, highly recommend!

I highly recommend Mr. Mantel. Chris, the owner, created a beautiful mantel for our fireplace. He…read moreasks great questions, offers sound advice about the different choices available, and helped guide me through the process. The mantel is just perfect. I have seen his other mantels so I knew he would do an amazing job. Chris is professional, knowledgeable and so easy to work with. I definitely would recommend Mr. Mantel.

It's beautiful satisfying workmanship and solid execution. I…read moreamazed by his ability to create interesting characteristics from the woodworking.

HIGHLY RECOMMEND!!! Our A/C was out on the first hot day of…read moreJuly. I called the company we had used before and they couldn't get us on the schedule for 2.5 weeks. I found Henson Enterprises on YELP, and Erick answered my call shortly after I left a message. He could fit us in his schedule 2 days later~ wonderful!! He even sent a text the next day saying he had an opening that day, but I had a medical appt and I couldn't make it happen. We had good communication over text and then during his visit he went above and beyond to fix our problem. I had to work and couldn't be home, but my 24 year old son was at home. He did a great job going through all possible problems and fixed what was broken. He explained every thing throughly and had suggestions on further treatment of our aging system. I am VERY happy to find our new A/C and furnace service!

Erik showed up on time which is important when I'm pressed for time. He is also very easy to…read moreinteract with, both via messaging and in person. At the onset of his work, he took so much care in procuring things critical for my water heater installation. This includes trips to the stores and without charging me extra. In addition, although unnecessary, he insulated my heater unit exactly just as I wanted and very neatly beyond my expectations. He invested a great deal of time to ensure things are done proper in order to pass inspection. The result of his work is impeccable and has made me one extremely satisfied customer. He has earned my trust, and therefore I will use him again. To Erik: I appreciate your work; thank you!

Ronny was responsive, on time and showed and wanted to make sure we were happy with his work. We…read morewould definitely recommend and use them again.

Ron of Fire Line Construction was very professional and did a great job of tracking down and fixing…read moreour gas leak. We had 2 other companies visit prior to Fire Line to try and locate the leak and they failed. With Fire Line there were no billing or scheduling surprises, and the time estimate was accurate. We are highly satisfied with the service we received and will definitely call them again should we have need.

Great experience, got a grill from them in the summer and we used it everyday in the summer and…read moreabsolutely love it!

Still waiting for my refund. I ordered an electric insert for my fireplace in October. I was never…read moretold what the total cost would be. My plans changed and I cancelled the order. I have made repeated phone calls -- this happened at the Airport Road store -- i was assured the matter would be handled. As of yet, NADA. Strongly advice potential customers find another store. It's not nice to try to scam octogenarians. Elizabeth B

We went to NW Natural Appliance Showroom looking for a gas stove to replace a wood stove in the…read morefamily room. We found their selection is good across brands and price points, and the staff very knowledgeable. We left with a couple of models in mind then looked at one more dealer who had our top pick for a little bit less. NW Natural priced matched! Double bonus: our model was in-stock. We are very happy with the product AND the service. We chose Pro Flame LLC for installation. Just a couple of weeks after our initial trip to NW Natural, we were enjoying our new Kozy Heat gas stove. The only con: We just wish we'd done this project sooner.

Wanted to convert my wood-burning fireplaces to Gas fireplaces…read more I went to NW Natural, and found not only beautiful fireplaces, but knowledgeable salemen and reasonable prices. Bought both my fireplaces here, and have been very happy with the quality and the whole look of them