I have purchased a couple of things from here before (pans, glasses, etc.) and they are a decent…read moreoption. Will Amazon or Ebay frequently offering free shipping, you can essentially get the same stuff here delivered to your door for about the same price. That being said, if you are someone who likes to cook it is worth checking this place out.

When needing equipment, supplies, or food for a commercial kitchen, we haven't found a better…read morelocation in Albany. While many of the items are of low quality, and made in China, the cost is unbelievably low, so it certainly fills a need. There's some higher end options available, if you're willing to look around. On the food side, there's a plethora of options available, including organic, grass fed, or conforming with EU protected designation of origin. It's very quick to register, just bring your NYS certificate of taxation or other paperwork verifying that you're a commercial entity, and you're ready to shop five minutes later.

I've been going to the RD in Colonie NY pretty regularly -- once every two to three months -- for…read moreabout five years. First of all: top grade fair trade organic coffee beans for staff coffee -- less than what you'd pay for Folger's in the grocery store. Second of all: year-end accounts -- every transaction for your records printed out on real paper or sent to you via email. Good-bye shoe boxes full of fading cash register receipts! Third of all: epoxy-coated metro racks and commercial dish racks -- extremely important supplies for a growing on-farm yogurt-maker such as ourselves. Not to mention cleaning supplies & low cost high-concentrate Clorox. Nitrile gloves. 5 gal pails of laundry detergent for uniforms. Fourth of all: BAZZINI NUTS. OMG. Our dairy workers love them. Cashews, pecans, walnuts, brazil nuts, almonds -- expensive, but again not nearly what you'd pay in the grocery store, and top quality. Also, no mess no prep, just grab a handful of nuts and people happily keep working. Great perk, keto and vegan. High fiber & good healthy fatty acids. Fifth of all: TEH SPOOMS. You know how you're doing in-store demos and tastings and festivals and yada yada yada and everybody's always running out of spoons? At RD, you buy one box, and there are TEN THOUSAND of them. Buy two boxes, you will never run out again. Sixth of all: the focus on supplying small local businesses, and the awesome diversity of customers. It's like the United Nations in the checkout line, with restaurateurs and store-owners from Africa, the Caribbean, Italy, Asia, India, and the Middle East stocking up on peppers and big bags of ginger and garlic and meats and cases of coconut milk and spices and things I don't even know the names of or what they're used for. (hint: ASK!) There's an energy about the place. I like it. But I saved the best for last -- the incident that prompted me to write a review. As I was checking out last time I was there, the cashier said there was some kind of problem with my account showing up on the register. Apparently, I'd left two small items in the U-boat when I was loading up my car the visit before -- eight or ten weeks before. They'd retrieved them when they were collecting the U-boats, correlated the items with recent purchases to my account, and noted it in the computer. So at the check-out the next time I was there, they said they could either give me store credit, or I could get those items I'd already paid for. SRSLY. They even let me run back from the check-out to get them, which did not take long bc I knew exactly where in the store they were. You know, this was only ten, fifteen bucks worth of stuff. Whoever got the U-boat out of the parking lot could have easily just pocketed the nice little box of sea-salt and the wheel of brie. But no! They cared! They did the right thing! My account was credited. Whatever the perception of the shopping experience at RD other people have, I experienced this insanely exceptional customer service. And, THE HONESTY -- I really appreciate the honesty. And also I appreciate the systems design that allowed me to be notified at the register on a little green screen. Nothing fancy. Just good.

Due to the way that this store is run, a trip here is like going to the dentist for a double root…read morecanal. Thank you, Michael, abrasive & rude assistant manager with no social skills. I now shop for the majority of my products at the WEBSTERAUNT STORE. Better prices and no one yells at you. Nice work Michael.

I'm a lawyer by day, but an amateur chef by night. Having worked in several commercial kitchens in…read morethe past, I know my way around quality tools and kitchenware. I needed a couple of items recently so I stopped by here to explore the shop, and I was overwhelmed by all of the things they had. It was like I was back in a restaurant. They are stocked from floor to ceiling with metal serving pans, knifes, mixing bowls, scoops, spatulas, glassware, tongs, and anything else you can think of. Although the prices aren't marked, which is kind of annoying, they will sell you everything at remarkable prices. I imagine if you bought in large quantities you would receive even better discounts. I went and picked up a #20 scoop, a heavy duty burger flipper, a silicone baking mat, a large metal bowl, and a red ketchup squeeze bottle. There were at least another dozen things I didn't need but did WANT... and I might go back for them. The staff were super friendly, no doubt because they were enamored with Harrison. They answered my questions, and even gave us a few gifts for stopping by. I did experience a few downsides. As noted above, prices aren't marked. Also, they don't sell "disposables" so the half-pan pre-cut parchment paper sheets I wanted weren't there. The same with bamboo steamers (though a nearby Asian market will fill that need). And, they are only open M-F during normal business hours, so weekend or night trips aren't an option. This place is like a well stocked tool store. You know you don't need everything, but you sure want it "just in case." I went to the Danger Zone... and barely made it out! Highly recommend.

This organization was fantastic to deal with. They provided a non profit an excellent product at a…read moreVERY competitive price with outstanding customer service. Paul and April were really great to deal with. Thank you and we will be back.

Horrible customer service. I ordered 117 dollars worth of coheed and cambria comics from them last…read moreyear and half of them came bent and damaged. I emailed and asked for a replacement. I was told to send pictures of the damage and invoice. After I sent those I was told since I paid for the insurance I was able to file a claim. So I filed the claim. Then I was emailed again saying the pictures weren't good enough so I should take videos of each comic and send them. So i tried but the files were too long and wouldn't sent. This went on for 20 days and I never got any help so I gave up. I just recently pre ordered a record and shirt from a band I love and didn't realize it was the same company. The record arrived in good condition but the print on the shirt was crooked and off center. I emailed them and was told because of the brand of shirt being on comfort colors sometimes they look off but they're not. I was asked to send a picture so I did. I was told it still didn't look off so they asked if I could send another. I used a grid to clearly show the design was off and sent the picture along with an explanation about how they are the same company that refused to help me last year and that I shouldnt have the jump through hoops and send multiple pictures and emails over and over to get an item replaced. I told them I was going to report them to the BBB if I dont get it resolved. They responded with the BBB is a scam and you have to pay to have a good score with them. They said I never said I wouldnt help you I just needed to see a pictured where it was off. I'll refund you and that will conclude our business together. I dont complain about much ever. I wont even send my food back if its messed up at a restaurant, but no one spending their hard earned money should have to deal with a company arguing with them and having to send multiple pictures and emails to get an item replaced.​

Wow. My daughter ordered some Christmas presents from these folks and from beginning to end, it…read morewas a terrible experience--from the horrible quality of the product, to the negligent and argumentative "customer service" folks--it is absolutely shocking that these people are still in business. The bands they are printing for have been contacted. The record label(s) they are working with have been contacted--directly. Screen shots of all communications were sent over to their management teams and business teams. It's just a matter of time until these bands and labels cease doing business with this complete "fly by night", scam of an operation. What a scam.

My countertop looks amazing!!! I purchased Santorini Quartz. From start to finish they did an…read moreamazing job. From my order at the office, the scheduling, the very nice guy who came to measure, from the guys that installed all went very smoothly. The attention to detail on what they had cut was perfect! Also, installation of the undermount countertop sink was also perfect! This isn't my first time purchasing stone for kitchen countertops and I can tell you they have the best prices and great to work with! Christine Rotterdam, NY

We ordered countertops. What arrived was nothing like the showroom display. They took it back…read more Sent a second and it was still wrong. If they cannot supply what is in their showroom then they should remove the item from their display.

They have a Great showroom and the designers were super helpful I'll definitely be back in the…read morefuture to remodel.

We are thrilled with the superb work of Kitchen and Bath World from beginning to end. We renovated…read moretwo bathrooms in quite different styles. The first is simple and contemporary, the second involved an intricate pattern of colorful tiles forming wall-size images. Sara worked with us on the design, asking many questions to understand our aesthetic aims and practical needs, and offering a variety of options for us to choose among to achieve our goals. She also provided a variety of very effective ideas and solutions, considering the physical constraints of the (relatively small) spaces, to ensure the best use of spaces and to create a very open feel in both bathrooms, all in a cost-effective manner. The actual construction was done in an extremely professional manner by workers who were not only highly-skilled but also friendly, considerate of our needs, and responsive to our questions and concerns as the projects progressed. Particularly impressive, amazing really, was the tile work performed by Cliff. The colorful bathroom involved laying more than 1,000 tiles, and cutting more than 100 tiles to create the intricate design. It also involved the fitting of the many tiles to very close tolerance specifications. Cliff was both masterful and highly conscientious in completing this tile work. The result is stunning. In addition, along the way in both bathrooms, specific questions arose about alternative approaches to implementing features of the design. Cliff identified and raised these questions for us to think about, and he offered aesthetically pleasing solutions. In short, Cliff's work was thoughtful, technically masterful, and informed by his strong sense of aesthetic beauty. We are most impressed by Kitchen and Bath World for their general approach, their implementation, and the final product in renovating both bathrooms. Kitchen and Bath World has our highest recommendation.

Amazing class , chef Geo is amazing.. we had such a great time learning to cook an Italian steak.read more

I recently attended a NYC bakery class where we made three different pastry selections: babka,…read moreblack & white cookies and crumb cake. It was a great class and I loved the snacks he provided while we learned. It was slightly hands on which is just how I like it. It wasn't too crowded and the other people at my table were friendly and had taken other classes so let me know what to expect. I'd definitely return as he is passionate about what he teaches.

Had my stackable washer/dryer replaced today by Ackerman's. My dealing with this company from the…read morevery beginning was one of efficiency, professionalism and reliability. They called to let me know when the appliances would be in and when they would be installed. No excuses, no delays and no nonsense - they were right on target which is unbelievable in todays market when everything is on backorder. The installers were clean and very respectful of my property. Whatever problems they encountered they handled without any hassles or extra cost. I highly recommend this company. Maria C

I first purchased appliances (SubZero reefer, Asko dw, Viking range) from Ackerman's in 1999, I had…read moreheard beforehand that their motto was "If we don't sell them we don't service them", which is logical, given that our rural region's authorized sales and service centers are generally separated by ~30 to fifty miles. I chose them over a competitor twenty-five miles closer to me because of their reputation for honest dealing and skilled service technicians. Over the past twenty years, I have found this to be the case. I recently replaced my original dw with a new Asko from Ackerman's, whose technician and I ran into problems that called for an oscillating saw (neither of us had one and it would have taken an hour to locate and obtain one from a neighbor) but were solved with hammer, chisel, muscle, and skill (none of it mine). Really impressive.