This review will cover my last two visits because the experience was similar. I came here because I…read moreused to eat here all of the time back in the day but apparently there has been some turnover. The service has always been pretty good but I guess it depends on what you consider service.
The employees are very nice and accommodating. Even though the menu is right in front of you, if you ask them about something that is clearly on the menu, they respond as if you've never seen the menu and I like that. Personally, I probably would've looked at me sideways as if I didn't just see me reading over the menu but I digress; they get an A+ for that.
At the same time, the service is lacking because the order was wrong and mislabeled. The only reason I was there to get a panzarotti to show that the last time was a fluke and they do make a good panzarotti. Now, I honestly don't know why I assumed that because prior to that first one, I've never had one from there but I am from the home of the panzarotti so I know how it is supposed to look, feel and taste. Also, I make a pretty good one at home but I wanted to share the official product.
The first one was very greasy and soggy and I ate it immediately out of the... wherever it came from. I say wherever because it didn't seem like it was deep fried which it should've been. Other than the soggy and greasy it was good. It would've been better if it had that crunch I was looking forward to but it was still tasty (the first time).
This most recent visit, I decided to give them another try but as a backup, I ordered the cheesesteak which I know was good (in the past). This time around I went in and again looked at the menu. Asked questions as if I didn't just look at the menu for 5 minutes and they answered helpfully. I asked about the different sizes of the panzarottis and they ... Is it panzarottis, panzarotties or panzarott-I? Anyway, I asked about the sizes and they said the mini was $8.30 and the large was $11 something. I ordered 2. One with ground beef, mushrooms and onions. The other with ground beef and onions. Understand that the base ingredients are the dough that encloses the "toppings" which make the panzarotti, cheese and marinara sauce. It takes 10 minutes to get the order back to me and they placed them in separate boxes and the cheesesteak was in the bag. I didn't think to ask which is which because the box has toppings listed on it so I assumed they would mark off the toppings included or write on the box what each is.
I take my order and head back to the hotel (which I'll review also). Get back to the hotel and I'm starving so I wash my hands and dig in immediately. Remember I'm hungry because that will likely play into what happens next. Also, I was hungry when the order was placed so I wasn't really paying attention to everything else that was ordered but I knew what I ordered. So I look at the two boxes and one of them has writing on it, "OMIOMS". I assumed that meant onions and I know I ordered onions, beef and mushrooms so I figured that was mine. First, if you don't know what a panzarotti is, my bad for not explaining that earlier although I did give you the details but it is like a calzone or stromboli but deep fried and you are supposed to eat it with your hands like a closed in sandwich. So, since you hold it like a sandwich and the insides are hot and more like a liquid form than solid, everything drops to the bottom. So you should take your first bite to open it up and then you can (if you like) squeeze the bottom to help some of it rise to the top and continue eating. However, you expect that you won't get to the "meat" of it all until you get a few bites in. Well, after a few bites, I still don't taste any marinara sauce.
Now, if you map this review to the images, you will see the one that I opened up has mushrooms but no onions. Remember I said one had "onions" written on the box and that is the one I ate, well... that was the wrong one; mainly because I wanted mushrooms and she didn't. I'm pretty sure there should've been onions in both but if not, that could explain why "onions" was on one box and nothing on the other because they could've thought that only one of these has onions so the other must have mushrooms. That is why I still give 3 stars because I will accept that there could have been a reasonable excuse for us (and by us I mean me) eating the wrong one. The fact that the main reason for going there was for the panzarotti and all of the other problems with it are big.
No complaints at all on the cheesesteak. Matter of fact, I probably should give extra points for the cheesesteak but I didn't eat the cheesesteak until 2 days later. I took half of it, warmed it up in the microwave (100% for 1:30) then popped it in the air fryer (325 for :03) and it was so good. Now I'm not sure if I'm just that good at warming up cheesesteaks or the cheesesteak was so good that it handled the time but I know from history cheesesteaks are goo