If I could give zero star I would, this was the worse dental experience I've ever had. My appointment was at 2pm on Saturday, 7/30. I got there 5 mins before 2pm. I had previously filled out all the paperwork online. I didn't get called until 2:30 to get my X-ray taken. After that I was asked to go back out and wait until a room becomes available. And finally at 2:40, I was taken to a room and by then it was already 40 mins past my appointment time and still haven't seen the doctor. Another 10 mins gone by, the doctor came in, did not introduce himself nor apologize for the delay and started asking me some basic questions about my teeth and did a quick examination on my teeth. After that all he said was there is nothing concerning with your teeth, we can go ahead and get your teeth cleaned and then have you come back in 6 months. And by then it was almost 3, I was expected him to start cleaning my teeth, but then he left the room!! Another 10 mins gone by before this girl came in the room and started polishing my teeth. And after that, she started flossing me, she couldn't even tell I had a bridge and kept trying to floss that same place, and the way she flossed my teeth was so unprofessional - she would just go through each gap once and didn't even floss all of my teeth before she told me I was done. As you can imagine, I was so confused at that point and told her I don't feel like my teeth got cleaned. She said oh each clinic does things differently. I told her the dentist that I've had in the past would remove teeth stones for me. Then she said we've been looking for a dental hygienist, but we still don't have one just yet. I was like but still I don't feel like my teeth is cleaned. Then she pointed at the machine right next to me and said the doctor didn't clean you with this machine? I was like no! She then apologized and said oh I'm so sorry, I thought you were done because they told me to come in and finish you up. When I keep questioning her, she then said sometimes you can be polished at the beginning and at the end. Different people do things differently. (By the way, they never polished me a second time). She then went out to get the dentist. By then it's already 3:10. I waited for another 7-10 mins before the doctor came in, again no apologies, while he was cleaning me he burned my right upper lip with the tool because it's hot and it kept touching my upper lip. He was so unprofessional that he also splashed water on my face. All he kept saying was you cleaned your teeth very well, there is not much blood at all, there is nothing much I could do for you. After scaling, he then asked me to walk out of the room and asked me to rinse my mouth with some mouthwash. While I was rinsing my mouth, he left without telling me anything about my teeth or how I could better care for my teeth. I saw him walked toward the front desk and talked to the receptionist, then he walked past me without saying anything at all! When I walked to the receptionist, she asked me how my experience was, I told her everything that had gone down. She apologized and said she will relay my feedback to the dentist. And said to compensate me, she had included some sample teeth whitening kit for me to take home and said that she will waive my copayment. I was like I know you are in network of my insurance and I know this is covered in my insurance and that there won't be a copayment. She's like well sometimes there is one, I will confirm on Monday. But Im just telling you that even if there is one, I will waive it for you. She's making it seemed like she's doing me a favor while she knows she's not because it's covered in my insurance. When I left the clinic, it's already 3:30. A simple basic teeth cleaning session lasted one and a half hour is just unheard of!! This place is an absolute joke. I can't believe they are still in business! Avoid this place at all cost!! read more
