Excellent service, trusted advice, affordable repairs. I would recommend VAP to anyone.read more

Very kind. We're honest. And worked hard to help me in a trying time. All of the staff was…read moreinformative. And it didn't feel skeezy

It's stressful when your beloved and trusted mechanic falls ill and closes his shop. My friend…read moreactually found this place for me. I drive an old 2-seater Mercedes. It's not the kind of car you want to put alot of money into. Gets me around, but the glamour has long since faded. From the first phone call to several visits to this shop, I really felt these guys were working very hard on my behalf. They tried to find me a reasonable solution, made an appropriate referral and generally did alot for very little money. Am I a fan? You bet I am!

I love coming here to get my car fixed! Great low prices and such a welcoming atmosphere! It sucks…read morewhen my car needs repair but I trust Vancouver auto parts to help me out!

Came here to buy some parts…read more Parking is available in the lot next door. However, the lot is sloped and uneven, and there is a good chance you'll scrap if your car is low. The store size is smaller than most other locations, which also means a smaller product selection. However, they had the generic tools I was looking for.

Guys used to stand in line three four five even six people deep waiting to be helped in lordco ,…read morenow I can walk into pretty much any one of their stores and pick which one of the four or five customer service people I can walk straight up to. Based on their pricing I can see stores starting to shut down. Examples: alternator / quoted $460, bought on Amazon $120, master cylinder/quoted $290,$85 Amazon , last but not least , headers, quoted $900, $140 Amazon

Nice convenient location for car related stuff on Marine, between Main and Cambie…read more Parking is available in the lot in front of the store. The store has the typical warehouse look just like most of the other locations. Nice high ceilings, bright interior, and a pretty decent selection of parts. Products are grouped nice and logically. I was able to find what I needed in minutes.

Never believed in fuel additives . . . until I tried Redline SL-1 . Used to have an older vehicle…read morethat will hesitate occasionally when accelerating from a stop . Tried a bottle of the aforementioned complete fuel system cleaner but nothing happened . Poured in a second bottle and voila ! Throttle response sharpened and also gone was the stuttering issue . Disclaimer : your mileage might vary so try at your own risk ; )

=== 1. VERDICT/VALUE Tough to recommend: wide product…read moreselection, good prices, but service may be challenging. === 2. PRODUCTS The saving grace of Napa: + wide selection of auto parts. + decent prices; better if you order online - 10% off. === 3. SERVICE The big challenge here: - somehow, an online order is shelved/put away after 10 days without pickup. I learned this during pickup on day 12. There was no warning other than the response from the attendant who helped me at the counter. - Alas, the same attendant made me feel like I was a criminal for coming in after the 10 day time limit had lapsed and created more work for him to look up the part, get it from the appropriate shelf in store, and reluctantly work through my request to match the 10% discount for my order (which I showed him a picture of on my phone). - As others have remarked: it seems like there are a lot of staff working...just not at the front. One client took up all of the time of the one attendant at the counter, leaving the rest of us to line up for a long time...as the other staff walked back and forth in front of us. Other tills were open, and the three other staff could see all of us, but retail customer service appears to be of less importance here. === 4. ENVIRONMENT The retail side of the operations is small; it looks likes an auto mechanic shop with the fluroescent lights above, shelves of car parts available, and darker colours (greasy looking perhaps) on the floors and walls. Not unpleasant, but certainly not modern and clean. Wheelchairs and baby strollers could fit in the aisles. Parking is relatively plentiful in the private just outside.

The employees here radiate a deep resentment for their jobs and their customers…read more Walking in, they heave a deep sigh that someone dares to pull them away from their Instagram. "Napa parts, can you hold?" *click* "Fuck it I'm not dealing with this anymore today" - Actual exchange overheard while in line. One employee at the counter, two others standing in the back glaring at customers challenging them to ask for help. I'll go to the junk yard to siphon motor oil and used filters out the wrecked cars before I buy anything here. They are one tiny step away from being a fairly entertaining sitcom. Other Napa locations seem to be fine. It's just this one.

Mr hao has been my mechanic for years, and does all my friends & family. Reliable, honest, good…read moreprices. Hes awesome!!!

So - every time I have gone in there it has been an incredible experience. The staff are incredibly…read morehuman, capable, knowledgeable and incredibly communicative. If they don't have it at the specific location they can have it delivered in a couple hours. The competition is days, if they can figure out what I'm asking. On floor selection is also very good.

Hi there, I was just wondering if you were aware that your company up here in Canada has hired on a…read moremafia hit man as one of the directors and wanted to give you a heads up before I start calling y'all out publicly seeing as he's a rather incompetent hit man and so are the goons he sent to try to kill me. Ya can tell all yer human trafficking mobsters that: I'm still alive you yellow bellied mofos and you all couldn't whack a COVID infected gopher on a putting green!!

If your looking for auto parts, this is the place to go. Many many years of experience in the…read moreautomotive feild here. These guy know their stuff and have much better prices than the other guys. Keep up the good work Len.

They were on time, in fact a bit early. They were very efficient and also checked my spare tire…read more This is my second time at this shop and I will return to give them more business.

Wow, so accommodating and friendly. I stopped by as soon as they opened the other day, as my car…read moregave me a warning to check my tire pressure. I didn't have an appointment, but I just took a chance. Luckily they were able to fit me in, and checked my tires within a few minutes. They didn't even charge me! I will definitely come back here when I need new tires.

I have been using this business for general vehicle maintenance, oil changes, tires, and many other…read moreitems for over 30 years. The current owner, Alan, is the son of the original owner. Alan goes the extra mile for every customer with a well trained crew. He is on a first name basis with many of his returning customers and always greets you with a smile. If you have other mechanical issues, he also owns the Midas shop a few kms up Kingsway that does brakes, exhaust, and other major repairs. I highly recommend this location, especially if you are a fleet owner.

I was charged $928 for a thermostat and coolant and went back four months later for a replacement…read more Richard and Allan refused to help me due to their lack of knowledge and wanted me to come back again for Danny who installed the initial service and ripped me off initially. I've never been so demeaned for being a woman. I called back for a refund after the refused to service me. Meanwhile Richard the owner sat in my car and googled codes he wasn't able to fix. The issue? My mechanic told me later that the tube they replaced in April was leaking, and that's what they refused to fix due to what I believe is incompetence. I called the following day for a refund and Allan told me to come in again and I said I didn't trust their work after coming in and waiting. Allan was extremely rude and dismissive after my long wait to an empty shop. If you aren't in an emergency, or a woman, AVOID this place. They add things to the bill without asking (my initial visit I was charged $100 for coolant I didn't want). Reported to BBB. Awful service. After a lack of info and waiting without answer, I towed my car. The new and trusted mechanic said the coolant leaked and needed a new hose. No one at Jiffy lube answered basic questions and in fact couldn't even find the leak! An appointment to fix the issue never happened. The owner, Richard, spent an entire hour sitting in my car Googling basic diagnostic codes on his personal cell phone. He did not know how to fix the issue, yet I was still charged [Insert amount if you want]. Falsely claiming we scheduled a follow-up is an attempt to cover up a complete lack of basic expertise and a rip-off. Future customers beware.