i just got off the phone for reservations with super shuttle in dc.... amazing, i had to repeat everything 3 times to the customer service rep. amazing how they could get everything wrong read more

Should have read these reviews before booking. Awful! They were so late picking me up that my husband had to miss work and take me to the airport. But to top it off they are refusing to give a refund! Will not use again. read more

I took this to National airport. Was picked up in North bethesda near the beltway, and then driven all over DC for over an hour. When we got to South East DC, I began to panic. From there, he found the beltway, but it was backed-up. I came very close to missing an international flight. I'll never use this again. read more

Arrived at IAD counter. Asked for round-trip from IAD to WDC. With departing flight at 6:20 PM, attendant at the counter said return pickup would be at 1:30--I asked her if that was correct, and then she looked again and re-entered something and then said 3:10. That should have been my first warning that the attendant was either an unsupervised trainee or incompetent. Then I was charged $76 for trip into WDC. Seemed higher than my last trip from IAD to WDC, but that was a while ago, so I didn't question it. Ride into WDC was fine. On return trip, driver asked me where the second passenger was. I told him it was only me. He told me "Oh, your ticket is for two people." Conveniently, no one mentioned this when I was at IAD, and no one offered me two boarding passes for the trip into WDC. When I got back to IAD, I returned directly to the SuperShuttle counter. They declined to refund the second passenger fare; I asked for a supervisor, and instead was offered a card with a phone number on it. Called the number and talked with Vicky who then handed the phone over to Sarah, who took my contact information, and I haven't heard back for 5 days. I have had OK experiences with SuperShuttle in other cities, but this seems to be a combination of local IAD incompetence and larger corporate indifference. Drivers in both directions were courteous and polite, but can't possibly make up for the rest of the company. Hello, SuperShuttle. I'm still waiting to hear from you. For anyone taking a shuttle from IAD, consider the Yellow company at the same desk, or take a cab. read more

I was waiting for my shuttle at the Marriot and it pulled up to get me... or so I thought. The driver said I was assigned to another driver and he couldn't take me unless I called in and have dispatch approve it. So I called up, on hold a long time, he was nice enough to stay to see if I could make it work with dispatch. They finally answered and said that I couldn't take that shuttle. Why I asked. " Because you have been assigned to another driver". Reassign me I said. They then said that they would call the other driver who was suppose to get me. They came back and said no, I couldn't get on the van that was here because it was too full. The driver said he had plenty of room. But they still would not let me get on the van. I am still waiting for the next van to arrive! What terrible customer service! read more

I booked Super Shuttle to pick up my son and friend in College Park, MD a week prior to their flight from Dulles IA. I called the morning of their flight to ensure they were on the list to be picked up at 5:30. I was assured they would be picked up on schedule. Their flight was at 10 pm and was an international flight. I was hopeful they would make it to the airport by 8. By 7:10 they still had not been picked up. A Super Shuttle van did arrive, however they were going to the wrong airport - BWI, not Dulles. They had to scramble and send another van to go to Dulles. Needless to say they did not make it on time to Dulles. Never again!! read more

It sucks! We prebooked and it took almost an hour for them to leave dulles to start our journey. We were the first ones on the shuttle and the last to be dropped off. All the employees barely speak English and give you the wrong information as to where tobe picked up. Our driver drove barely 15-25 miles per hr the whole way...mind you the speed limit is 55 on the dulles expressway. Needless to say the entire experience took two hours to go 30 miles. Try anything else...even walking would have been faster. read more

We had a reservation a month in advance. We got our bags right away and went to the counter. The woman behind the counter was short and rude to me. She snapped at us to have a seat but there were no seats. How ridiculous. We waited a full half hour for a van then they told us there were no vans available and they were getting us a car. When the car finally arrived, we had to lug our luggage across many lanes of cabs and into the next row and up a ways. We noticed two other large people were already in the car. The driver told us one of us would have to sit up front and one in the back with the two large people. I am claustrophobic so my boyfriend told me to sit up front. The driver put his small duffle bag in the trunk first then tried to put my massive heavy back on top of his. I told him not to, but he told me it would be "flat." I have no idea what that is supposed to mean, but my boyfriend just wanted to go, so he said ok. When we were on the freeway, the driver almost came to a stop in the middle of the freeway with cars zooming past us just for him to change lanes randomly because he had zero clue where to go (even though he had a GPS loudly telling him). I will NOT use this service again and do NOT recommend anyone using them. Just grab a cab. read more

Left out standing!!! Booked online for 5:30am pick up time the day before. In the morning I received a call on my phone that SS was downstairs at 5:05 am. I was at curbside at 5:28am and there was no SS. I called SS and the dispatcher told me I had "missed the van." I said, "Baloney (not the real word I used). I was right down at curbside." I did not rebook. I took a cab. Later. Complained and asked for reimbursement and it was denied b/c I was supposed to be out 15 min early than pick-up time! First I wrote a 1st email and I did not receive any reply, after a couple of weeks I wrote a 2nd email and did not receive any reply. After a month I did make a phone call and after long time waiting I was transferred for the complaint and waited some more, at the end I was greeted by a guy (Chris) that told me the refund was denied and that I booked for 5:15am I told him I have the confirmation email and changed story saying that the system automatically selects the time for you once it knows the time of your flight. These people don't even know their system so useless! I was given the choice to which to select and I did select the 5:30am as the confirmation email shows. Chris did not know what else to say and he says that he is sorry but there is nothing to do. I told him he is not really sorry otherwise he would refund me. Chris kept repeating like he was a robot! Asked to talk to his supervisor and he told me he was transferring me put me on hold... after long waiting Chris picks up the phone expecting I was another customer. When asked he realized that he did not transfer me and just let me on hold and tells me he actually he went to talk to his supervisor. I asked for a 2nd time to transfer me and finally I get connected. His supervisor even more incompetent than him... just a waste of time!!! No SS for me in the future for sure. I have started credit card dispute I found out I am not the only one look at this link! SS u Suck!!!! http://www.my3cents.com/showReview.cgi?id=11118 read more

Best experience ever. I used SuperShuttle regularly a few years ago, and just used them again recently. The automated emails give detailed and useful instructions, and a link for self check-in. Van was ready just a few minutes after my arrival. Driver was personable and professional. Couldn't ask for more out of a shared ride. read more

Don't know why this service gets such a poor rating. We were satisfied with it from and to Dulles airport. Punctual and reasonably priced (tip was included). Called us to let us know when they'd pick us up at the hotel. Driver was happy to change the music and turn up the A/C when requested. read more

This is the third or fourth time I have used Super Shuttle. So far I have had only good experience. The drivers have been courteous. It's my preferred way to get to and from Dulles. I'd recommend them. read more

I have taken this service many times and they have always picked me up in the agreed upon time frame. The drivers could be a bit more polite, but other than that it is a good service. read more

Uber is cheaper. You don't have to wait thirty minutes to be picked up and don't have to stop for other people's stops. Super shuttle quoted 2 people $30 plus tip where Uber did the trip for $22. Do not use this shuttle. read more

When the passenger does all the right things, being responsible : in booking, understanding and complying with the procedures, being on time, and being considerate of the driver and other passengers....the Blue Van provides an efficient, professional and relaxing trip to and from the airport. read more

This is my first post but long overdue I HATE this Super Shuttle after the driver didnt come or call I was told to find my own way to the airport. THis is the second time I have been left by this company. If you want to make it to the airport call someone else!! read more

Would have to say that this is the case where the bad out weighs the good. Needed to take super shuttle car service since the family and I were going on vacation for 2 1/2 weeks. The ride from my home in Loudoun, Va to Reagan Airport was great. The gentleman showed up on time and was very helpful in leading the car. However the trip back was a little different, instead of the gentleman being in the building waiting for us we had to call looking for the car. I understand that our flight was delayed by thirty minutes but still. So on this particular night we had very bad FOG and instead of the driver waiting to take the most visible route home he insisted on going some back road route to save us 5 mins on the ride home. I'm thinking guy save my life not 5minutes way to many frequent foot oh the breaks stops for me. I was more nervous in this car ride home then I was giving birth to my first and only child. read more

Convenient. Professional and like the texts. Instructions were easy to follow. Had to make a change and the CS rep was friendly and very helpful. Will use them again. read more

Id give it less than 1 if I could, booked passage to DCA on 10/15 from Beacon Hotel for 10/16/2016 for flight out at 630am. Called after booking on line to make sure all was ok. Everything set up so I was told. P/U time was 4:15 to 4:30am. 430 came and went, called dispatcher, transferred to 3 diff. dept. finally told van be there in ten minutes, 440 came and went, no van, called again, transferred 3x, call disconnected. called again, while on call other customers who were waiting called too, she was told van was broke down and they had sent a taxi for her, but they didn't tell her that until she called. its now 5am. I never received any call from SS to tell me van wasn't coming. I cancelled super shuttle, had hotel call cab for me, there in five minutes, cost $19.50, Super shuttle charged 24.00+5.00 tip. will never use Super shuttle again. Confirmation #5423075 read more

Worst experience ever, I would never recommend it to anyone unless he wants to MISS his flight. Overall, its dispatch system has very severe problem, although the drivers and customer service people are nice. I booked a 4:50 pm shared van to get to IAD for my 8:30 pm flight, expecting that the duration would be one hour due to the heavy traffic in rush hour. Around 4:30 pm they texted me delaying the pick-up time to 5:15-5:30 pm. Then they texted me again changing my shared van to another private car (which was supposed to serve only me). I waited until 5:40 pm, and saw in the tracking map that the car was driving away from me. I messaged the driver because that was the only way to contact (but how can you force a driver to read messages instead of directly calling?). No response (because I could see he was on highway). I called SuperShuttle to ask what happened, and the communication between their customer service and their dispatch team was a mess. I got no information, no way to call the driver. I waited until 6:10 pm and the driver called me. He told me that he was assigned to pick up two people, and he just got the first one. He expected another 20-30 minutes before he could pick me up. I asked him if he would recommend me to cancel the order and take Uber now, and he said yes. So I ordered Uber and canceled the SuperShuttle order, and got to the gate just in time. The overall wait time before I cancel the order is one hour and a half. If I had not planned some extra time ahead, I would have missed my flight, as many customers had had. Three conclusions: 1) the company's dispatch system is completely a mess: how can a private car driver be assigned two people? How can you make customers wait 1 and a half hour when they are booking your service to catch a flight? Why is texting the only way to contact your driver? 2) The communication between different department is a mess: why cannot customer service and dispatch people understand each other? I suggest SuperShuttle spend more budget on employee training. 3) I would like to thank the driver for providing me the dispatch information and the suggestion to take Uber instead. He is a responsive driver. read more

Great service and loved the text updates our driver sent when he was 10 minutes from picking me up.

Will Never Use again- Coming home from being away for military deployment and booked 215 am shuttle 3 weeks before flight arrived. Arrive at airport and checkin with supershuttle app. Wait over 30 mins and finally call customer service who was "unable to get in touch with a driver" and offered to cancel my van request. Cab cost only a few dollars more and was on demand. Clearly there was no van sitting in a lot nearby as supershuttle advertises. read more

Bad service. Waited for over half an hour at dca airport. The driver fall asleep and forget to come pick passengers up. Get a cab if you can. Stay away from this company, read more

Worst shuttle company ever. They never picked me up and the customer service is so bad they will not refund my money. Never take super shuttle. They are expensive and unreliable. read more

Going to the airport is fine, but coming home is just getting worse each time I fly. Been waiting over an hour for a shuttle. Going to seek other alternatives next time. :( read more

We came to the counter and bought a ticket for 2 which came to $40. the counter guy said it'll be 20 min. So we waited only to find out the drivers were sitting down on their chairs talking and laughing. After 20 min of waiting we approached the desk and said it's been longer than 20 min and one of the drivers said give us 2 min and we can go. Apparently he was waiting for someone. They never "showed up". Terrible service! read more

I used super shuttle for a ride to Reagan National airport. My scheduled pick up time was 3:20am and my driver was there waiting at my front door at 3:17am. They send you a GPS link to view where your shuttle is which is helpful so you can see real time when it will arrive. My driver was friendly and put my bag in the van. We got to the next stop and waited a few minutes past the next persons pick up time and they never came out. He tried to call them multiple times but no answer. He waited an appropriate amount of time and then we left because he wanted to make sure I had the time I needed for my flight which I appreciated. He had a good balance of being friendly and making sure everyone got picked up on time and arrived to the airport on time. I recommend this service, it was very convenient. I also found a promo code online and got $10 off my shared ride. read more

My 2 daughters and I took the SuperShuttle from DC to BWI. The van was old and creaky. The trip made 3 stops one of which was at the Univ of Maryland. The driver could not find the passengers and as a result we drove around the campus for 30 minutes. Once we hit the BW parkway there was traffic and as a result we missed our flight after spending over 2 hours in a van. This service is horrible and there is no guarantee you will make your flight. read more

Best price and nice driver. You will end up waiting on a few others. Took about 15 minutes to leave

I had a great experience with them! Our plane landed and I received a text message from Super Shuttle, saying I could check in. However, the website didn't have our terminal listed correctly, so after we grabbed our bags we just headed to their counter. They checked us in, were very polite, and had a shuttle outside within 15 minutes. We took a redeye and arrived at Dulles at 6am, so there were only 3 of us in the shuttle. The driver was very polite and got us to our destination safely. Great value, and will definitely continue to use Super Shuttle in the future. read more

Fast, easy and economical to IAD Dulles airport. Clean van, friendly, safe driver. Booked online for discount

I have taken super shuttle many times and have have always been pleased with their service. However my recent experience was very disappointing. The shuttle was supposed to pick me up at 7:44 p.m to take me to DCA for a 10:00 flight. I got a call at about 8:00 and was told by dispatch that the driver was lost and that the driver and I should talk about meeting at a mutually agreeable place. Of course I refused to do this especially because I had my luggage to carry. The driver told me that he was canceling the pick up. I called back and I was told that another shuttle would be on its way shortly and to wait a few minutes. I called back and was told the driver went to the airport instead. They said that they would call me back in a few minutes after ordering a taxi. By this time it was 8:55 pm. I was starting to worry as my flight was leaving at 10:00 pm. They call me back at 9:00 and told me that they would have taxi for me in15 minutes. I decided to take uber at that point. The driver arrived in less than 5 minutes and got me to the airport on time. I was so disappointed with the service I got from super shuttle. I still can't believe I was asked to work things out with the driver and meet him somewhere more convenient!! Had I waited for the taxi I would have definitely missed my flight. read more

hey. i woke up super early to get my shuttle and one of the other passengers forgot her bag at her hotel. it was super nice of the driver to turn around, go back to the hotel, let the girl get her bag, etc., but it also sucked that i wasted a bit of my life as that all happened and had to rush and stress to make my flight. poor decision on the driver's part- for the other people in the van, what if we ended up missing our flights because he wanted to help one person out? thereby ruining everyone else's situation? i hope the other people made their flights as i did. not even that cheap. won't be doing this again! read more

I use Super Shuttle to get to Dulles on occasion, and it's been OK. It's half the price of a taxi and while they make extra stops, it's still much faster than the 5A/Metro for the part of Alexandria where I live. The one real complaint I have is that it seems like the drivers have serious issues knowing where to go - one blindly followed his GPS onto I-66 instead of the Dulles Access Road, while another seemed confused by the ramps at the Springfield Interchange and missed his exit. That being said, I've never missed a flight or had any major problems, and I'll probably use them in the future if I have too little time/too much luggage for the Metro. read more

My flight was signifcantly delayed into Reagan. When I arrived, the only supershuttle desk open was in a different terminal. I checked in and got my ticket at 12:45am and didnt get on a shuttle till 1:20am. I live about 40-45 minutes from the airport. With the ridiculous path the driver took, I ended up being the last stop and got home around 3am, more than twice the normal amount of time to get home. When I was the last passenger in the car, the driver took a phone call. Even though he kept assuring me he knew where to go, I had to practically shout directions at him when he almost missed every turn. All in all, made a very long travel experience much much worse. Never again. read more

Took SuperShuttle to DCA on my recent trip to Washington DC. The van arrived at the appointed time. The driver, Ahmed, was very helpful, cheerful and courteous. The ride was very smooth and everything went as planned. The other passengers were also friendly and cheerful. I am very happy with their service and will continue to use them. read more

HORRIBLE CUSTOMER SERVICE!!!!!!!! Left bag on shuttle and when trying to get it back was giving the round around for hours. Went to two different airports to locate my bag. Finally found it at their lost and found office outside of DCA airport. Spoke to management about being compensated for the cost of a cab and was told there was nothing they could do even tho it was their fault for giving me misinformation. read more

Shuttle was early. Driver was friendly, helpful, careful. Definitely recommend anyone traveling the area. Ask for "Big John" I'll be using this service when I return to the area. read more

We had read. other reviews and were a bit dubious. Our driver rang and said that he was going to be about 10 minutes early. He was slightly earliest than that, which was to fine. He took very good options to navigate through Washington traffic, including changing his route a few times and checking on traffic conditions. He was very efficient and we arrived well before our flight. Our experience was very good service. read more

If you like gambling with whether or not you will make your flight, take SuperShuttle. Their prices are not good enough to make me willing to gamble. Oddly, Supershuttle used to be cheaper and more reliable. I wish they would go back to what made them not crappy before. read more