If you don't want to read the saga below, this is a quick summery. Called Superior Door as per the referral on Anderson's website. Following 2 visits and just under $600 in costs they had screwed up my door so badly that the door would not open and had to be kicked shut. Soon, the new weather stripping they had installed was tearing off. No response to my emails while the damage continued to worsen. Finally, several days later I got responses. One said simple fix, the other said 2 additional new hinges. As to my being upset at the lack of response over several days, he wrote "I'm busy, Okay?" In conclusion, the were presented a completely functioning and spent $600 to ruin it. I would caution you not to have them do any work on Anderson Atrium doors.
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First, this is a review of Superior Windows & Doors Anderson Window authorized repair service, NOT their installation service. It is important because their installation reviews are pretty good.
We purchase this house a little over 3 years ago. There is an Anderson swinging patio atrium door that leads out to our deck. The door is complicated with all 3 hinges adjustable to align the door in the frame. I had putzed with it and it was working fine, but because it was so complicated I wanted a professional to check it out and make certain it was aligned and operating operating properly. These doors cost about $3000 plus installation.
I filled out an online request for service and was soon contacted by their repair guy. He informed me that the cost would be about $200 for an inspection and minor tune up. Sounded fine to me.
The Superior Repair guy came and made some adjustments to the hinges and corrected the locking mechanism. We also noticed that the top hinge had a bulge. I asked what else we should do to assure that the door would be we preserved for the future. We set up an appointment to replace the bulging hinge and replace the weatherstripping. Quoted $400. A bit high, but okay considering the cost of the door.
This second appointment was a complete disaster. Remember, the door is operating just fine before he arrived. Upon arrival the repair guy and his assistant replaced the defective hinge the replace the weatherstripping that is a single piece that goes around the entire door. When they got to the bottom of the door (the last portion to install) they seemed to be having a lot of trouble. Eventually they finished (about 45 minutes) and told me NOT to open the door for a half hour as they had glued in the last part of the weatherstripping. Okay. I waited longer - over an hour.
When I went to open the door it was completely stuck down by where he said he had glued in the weatherstripping. It was really stuck. Yanked on it and it finally opened. Over the next 2 days it all got worse. It now required pounding the bottom of the door to close it. The door was basically unusable. Finally on the second day the weatherstripping began tearing loose from the bottom of the door. (see photo)
All this time I was emailing Superior Door, a couple with photos of the worsening problem, to the repair guy - no response. I also called their office. Again, no response. Frustrating!
Many days later I finally got a response (phone message) saying there was a "simple solution"; new weatherstripping and a hinge tweak. A couple days later I received an email saying he "was busy, Okay?" and wanted to replace the other 2 hinges and would I like an estimate. Wow! This had nothing to do with the hinges.
He also said the door was working when he left. Of course he never showed me this as I was told not to use the door until a half hour after he left . . . at which point it did NOT work.
I decide that I would try to repair the problems myself. Not fun for a guy in his 70's to crawl around the floor and adjust hinges for 4 hours, but it paid off. His weather stripping installation appeared to be mis trimmed. It is also possible he had glued it to the sill. Some good Tube videos and a bit of experience and I had the remaining (now damaged)weather stripping in place. a couple adjustments to the hinges and the door was back operating. I decided to check the hinge he had replaced; 2 of the 4 screws were stripped. To be fair, one screw on another hinge was also stripped. But, apparently $400 wasn't enough to do a proper install of the hinge and weatherstripping.
So, the door is back operating. The new weather stripping had been damage by his poor installation, but seems good enough for now. I spent 4 hours straightening out this guys mess . . and I'm out $600 - for now
Nice door but service on such a complicated mechanism needs to be stellar. If this is Anderson's prime service provider, I would tend to use another Door and Window brand. read more