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    Renewal by Andersen of the Greater Twin Cities

    Renewal by Andersen of the Greater Twin Cities

    (46 reviews)

    I needed to replace a triple pane sliding glass door with a full-width transom above. The process…read morewith Andersen was smooth but the sticker shock ($15,000!) was rough. The sales person amusingly told me I'd no longer need the thermal drapes because *their glass would not only block radiant heat loss in cold weather but also the harsh, south-facing sun in summer. I mean. It's not magic glass. I wisely rehung the drapes. :) They sent technicians out to accurately measure my door and about a month later - at the end of December when it was -20 degrees - the installers erected a sealed plastic tent in my kitchen, ripped out the old door and installed the new one in about two hours. A week later the stainer came out, mixed stain to match my woodwork, and finished the door. It's beautiful. I only ding one star because I had to make multiple calls to find out when the install was going to happen, then was surprised to hear, "Oh, it's tomorrow!" A little advance notice would have been nice.

    Andersen Windows failed in both installation, customer service and communication. We began our…read moreproject in October with dates to install in November. When installation day came they installed a door with a crack and then failed to order a window. This meant I had a gaping hole in what would be my back door throughout winter. It was covered by plywood meaning I only had my front door for nearly 2 months the. Once the door was properly installed they failed to install a keyed-lock. Now I have access to 2 exits but could not enter through my back door since the only way to lock it was from the inside. The lock took another 3 months and this meant I went without a functioning back door for nearly 6 months. Then once installed they put in the wrong trim meaning another rescheduled date which also meant another day I had to either take off work or beg my boss to work from home. Andersen agreed to compensate me $1500 for the inconvenience which is laughable. I was told I would receive this within 2 weeks on April 23rd. Today, when I didn't receive it I contacted Andersen and they said they hadn't processed it until May 5th and it would be another 2-4 weeks to receive the check. I regret going with Andersen. They have been difficult from start to finish. For a nearly $60,000 contract, $1500 compensation does not reflect the inconvenience they have caused. Do NOT go with Andersen Windows.

    Dorglass - windowsinstallation - Updated May 2026

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