These guys recently bought up Western Propane out here in California and things are not off to a good start.
Here's my story of woe, as told to them by me in an online form today. I really hope they do the right thing after costing me so much money. I'd love to update this review with a happy ending story.
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Hi, there are several issues that have happened with my account. The 1st is that our tank is supposed to be checked and topped off automatically. Apparently it hadn't been checked since this January and last Wed night we ran out of gas. Or else it WAS checked and we developed a leak in our tank and ran out of gas. I'm not sure either way because apparently our account history never got migrated over from Western Propane.
This house is a vacation rental and so running out of propane (no hot water, no stove, no furnace) was not an acceptable option for our guests. I called Western Propane at 9:36 pm and got a hold of your after-hours guy - I think his name was ****. He told me that he could fill my tank either at midnight or early the next morning. I told him that I needed to check with my guests to find out which they'd prefer and that I'd call him back. He got rude to me, saying, "No, you need to make a decision! I'm not going to sit in my truck on the side of the road!" First off, I had no idea that I was speaking to someone who was driving. I thought I he was sitting at a desk in an office. Second, I hadn't said or done anything to be spoken to that way. Under the circumstances I thought I was being very reasonable. Put on the spot, I asked him to come in the morning. Fortunately my guests were relieved to hear that.
The next day another guy showed up. He filled the tank and told me that I had a gas leak and I'd need to call a plumber before he could turn the gas on. This was weird because we hadn't smelled any gas at all. I asked more questions and he said that there was a minor leak from a bolt on the tank and he had tightened it up. So I don't know how long I've been paying for gas from a leaking tank. Our tank is VERY old and rusty. He insisted that the problem was on my side because the line wasn't holding pressure. He was very nice and said that if we could get the line fixed, he'd come back the same day and turn the gas on.
I called some plumbers and was very lucky to have them come out within a few hours. They spent a few hours trying to find a problem and finally concluded that there WAS NO PROBLEM.
I called your guy back. When he returned, he found that the line was holding pressure and he turned the gas on.
So I paid a plumbing company $225 for absolutely no reason.
And my guests went without hot water from 9pm until around 3 or 4pm the next day. And they had plumbers and your employee going in and out, disrupting their work and their business calls for most of their day.
To be slapped with a $446 bill on top of this mess was a real insult. I'd like to have my account credited for this fill.
The guy who filled the tank mentioned that there's such a thing as a smart meter that could alert your company if we're low on gas. We don't have anything like that on our janky old tank so if that's how Superior Plus decides when to check a tank, this needs to be fixed. read more